The Elser Hotel Miami - An All-Suite Hotel Reviews

We have a mixed feeling about this hotel… location was perfect, but room was slightly in a bad condition; door of the wardrobe was falling down, giant stain on a sofa and couple of other things. And the biggest ISSUE was that up on check out they haven’t deducted anything from deposit except for the taxes, and they have ensured that we have settled all the bills and after that i see they have charged my card again for no reason after a week since my check out date!!! Up on check in I have asked several times if i can make deposit via CASH, but they told me that they accept only cards!!! So be careful with this hotel since they can charge you for no reason!

excellent location, well equipped room facilities, nothing to complain, good choice anyway

Location and size of the hotel is very good , the service over there extremely poor Never tidy up the room even don’t change the tused towels

Very good hotel. Price/quality. Totally recommending you

This was my second time there with my family. We spent a week there. The Elser has truly become our second home. Their staff is amazing. George at the front desk goes above and beyond. John, our bellman is very nice as well. He kept us entertained with his jokes and stories. The view from the room is marvelous!!! Truly a gem!

Stay was really nice I enjoyed the hotel. Staff was friendly and helpful. Location was nice.

We chose to stay here on the first night of our honeymoon! This hotel is so beautiful. The staff is wonderful and the room is excellent! The view off of the balcony is amazing!!!! The room is fully equipped and customer service is wonderful!!! I would definitely stay here again!!! We arrived around 1:35am and was met at the door to help us with our bags and welcome us to the hotel. I didn’t expect the pleasant surprise, atmosphere, and sweet scent when we walked through the door! So very luxurious!!!

This is a great hotel that was centrally located to what I had to do in Miami. That all being said the rooms were not quiet as I could hear mechanical noises all night that kept me up.

The location is great near kaseya, bayside market and church. The hotel is clean and elegant. The staff are helpful and accommodating. Love the pool area and it’s overlooking level. Thanks

great service and location, special thanks to Fernando, help us for a cruise shuttle. Will definitely recommend to others

Very good hotel👍

The room is large and is an apartment. It is very suitable for a few people to travel together. Friends can live together. It is also good for family travel. The night view is very beautiful. There are paid drinks in the refrigerator. The service is average. I called for water delivery several times but it didn't come.

Everything was OK until check-out. Although check-in was slow and I didn't get a room until 4:30, that's not something I want to complain about! The complaint is that on the day of check-out, I found that my newly bought airpods were charging in the room and I didn't take them. I contacted the hotel immediately, but the hotel said they had to send an email first. Fine contacted me the next day after sending the email and said they couldn't find the earphones! I was looking for the earphones by the bed and I could see the location, but they kept shirking responsibility and said they couldn't find them! They asked us to call the police if we wanted to. It's really outrageous. I will never go there again!

The room wasn't made at the end of the day, they didn't change the towels, and the valet parking is a disgrace, with a 20- to 45-minute wait over the course of three days. I've been going here for four years, and each year it gets worse. I'm never going back.