Hotels with Parking in Melbourne

A very enjoyable stay in an excellent hotel. The reception, housekeeping, and breakfast service staff were very friendly and efficient, and the room was spacious, comfortable, well-equipped, and very quiet. The location is also very good, being on the edge of the city centre and only a 5-minute walk from the Skybus airport bus service platforms, Southern Cross Station, and an outlet centre shopping mall. There’s also a Coles supermarket across the road. The continental breakfast was also very good value. I hope to have the opportunity to stay here again in the future.

This hotel is strategically located and everything is within reach. Room is clean and neat. Compact room is just nice for solo traveller, couples might find it a bit cramped especially if there are huge luggages.

Very helpful and kind staff. Good service. Nice and clean accommodations. Highly recommendable hotel. I had a very pleasant stay. The staff was really helpful and courteous. The location of the hotel is great and close to everything.

My husband and have stayed at The Stamford Plaza times many times over the years and have always loved it, but this was the first time bringing the kids, as we wanted to treat them to a special night out in the school holidays. PROS - The pool and spa were the highlight of our trip. After reading some previous reviews about the water being too cold we were a little concerned, but they were both absolutely wonderful. The pool area was clean and the pool was lovely and warm. The spa was perfect and HOT - just the way we love it. My children LOVED the glass elevator, this was a real thrill for them and they are already asking when we can go back to go in it again. We did meet some lovely staff during our stay, and check in and check out was fast and easy. The room was nice and clean. There is absolutely no view of the city lights (we were looking out onto a wall) but this is just due to the location and can't be helped. The central location is fantastic. CONS - No valet - I'm sure this was a service that used to be offered in the past? Our bags took nearly 2 hours to be delivered to our room, and this was time wasted that we were planning on heading out to explore the city. They only arrived after several follow up calls asking how much longer they would be. We only had 2 towels (and no robes) in our bathroom, even though our booking was for a family of 4. When our bags arrived, we asked the gentleman to please provide 2 more towels for the kids but they never came. We ended up needing to take 2 extra towels from the pool area back to our room. Our 'Indulgence Package' included a bottle of wine which we were told would be brought up to the room. This also never came and I needed to ask for it upon checking out. The real let down though was the buffer breakfast, which was included in our package. We have stayed at many 4 and 5 star hotels and this was possibly the worst breakfast we have come across - I wouldn't even rate it a 2. The coffee machine was broken, and there was no service asking if we would like a fresh tea or coffee. My son had the pancakes (pre-made sitting out with the bread) and he said they tasted stale and crumbled in his mouth. The hot food (eggs, bacon, tomato, hash brown) were all stone COLD - not even luke warm. I considered asking if they could pop my plate into the microwave to heat them up but lost my appetite wondering how long it had been just sitting out there. And the fresh fruit was dry and looked like it had been sitting out a long time. I wish we hadn't taken take package with breakfast included, as we could have had a hot breakfast for much less $$ from the McDonalds just around the corner. Our package also included late check out to 12 noon however our keys did not allow us entry back in after 11am. OVERALL - We would stay at the Stamford again however I think they need to advertise it for what it truly is - a 4 star hotel. We have stayed at many 5 star hotels in Melbourne such as Crown Towers, the Langam and the H

Excellent location. All branded shoppings & fine dinings are within walking distance. Hotel staff are extremely friendly & helpful. l would rate their service better than those from Park Hyatt Melbourne. Only complaint was the poor sound proof. l can hear noices from neighbouring room clearly. This is a let down that the hotel gotta look into it.

The only shortfalls - My room did not service on the first night and requests took more than 20 minutes after second follow up calls. However, I appreciated the Duty Manager organizing the amenities and ensuring my room receives service on the next day. However, the next day I placed a card on the bed to request changed linen. But linen did not get changed, glassware has been removed from the room and did not replenish tea bags. Took 3 times to get it right. Positive side - i love design, location and cleanliness. It is a very challenging time for the hospitality industry to hire the right person for the right job. keep it up good work - Housekeeping. I hope my next visit will experience better service.

Wonderful location within the CBD, near multiple tram stations and QVM. On Sunday (our second night of stay), housekeeping left a note saying that she did not make the bed because there were personal items on the bed. Have never heard of this reason before. Housekeeping on other days were fine

Our first part of our experience was with Cameron from the Service Team. There was an issue in our room 0804 whereby the air conditioning was not functioning and blowing constant hot air ( over 25.5 degrees ) into the room. Cameron was promptly on the scene and explained what he was going to investigate however after a very warm night he himself made all the arrangements with Lisa on the front desk to move us to another identical type room 1304 and assisted us with the move. Cameron's attitude and proactive actions were first class. Well done Cameron. We were on a 4 night prepaid package however after 2 nights we received some distressing news in relation to a critically ill family member . I went down to reception in a very distressed state and spoke with Lisa on the Front Desk who was very empathetic and understanding and could not have been more supportive. Lisa then went and spoke to her Manager and returned and advised that I would be contacted by Luxury Escapes re the situation and our cutting short our holiday . As fortune would have it we were able to get flights back to Sydney that afternoon, got back to our home and off to the hospital to spend 45 minutes with our family member before they passed away. The empathy and personal approach taken by Lisa will remain with me forever at such a critical time in our life. Finally we received an email from Luxury Escapes which stated that Novotel Melbourne on Collins had refund half our prepaid fee and agreed to adjust the package to 2 nights instead of the original 4 nights. The hotel did not have to do that , especially considering the urgent exit we had to make so I thank the Hotel Manager Lisa spoke with as he/she has made that decision . We will be coming back to Melbourne when life gets back to normal and after our experience there is only 1 hotel we will consider staying in and that is Novotel Melbourne on Collins.

I had an incredible experience during my stay! The service was top-notch from the moment I arrived. The staff were attentive, friendly, and went out of their way to ensure everything was perfect. The facilities were impressive, with everything meticulously maintained and beautifully designed. Whether it was the relaxing pool area or the well-equipped fitness center, I found everything I needed for a comfortable stay.

The only good thing about this place is location: it is within the free tram zone and right next to the Victoria market (there's a great Indonesian restaurant nearby). The rest is full of problems: 1. They don't respond to emails. If they do, they don't answer the questions properly. I had to chase them up quite a few times. 2. The rooms are rather worn out. The arm chair looked too dirty and old that I could not bring myself to put my clean clothes on it. Shower doors are poorly designed - the whole bathroom gets flooded. The holder for the shower head can't be fixed - and difficult to reach. 3. The rooms are noisy (the ones facing the main street). 4. Most importantly however - when I thought I lost my door key (the electronic one) I went to the reception and asked them to cancel it and reissue me a new one. I told the receptionist that the electronic key had a sleeve with the name of the hotel and the my room number so if he did not cancel it, the key could be used to locate and access my room very easily. He then told me he had cancelled my old key and reissued me a new one. I was not convinced the electronic key code for the room had been reset but went to my room in the hope that he was right. I found my original key the next morning and of course it was working. So he had lied to me. If I had lost my key, someone could easily have come in to my room and steal my things or even worse come in when I was there. The key sleeve had all the info - hotel name and room number. He put my life and goods at risk. NEVER STAYING HERE AGAIN!!! Terrible reception staff. Their front desk staff are either poorly trained or inexperienced - this is surely a major management issue. I have work visits planned for Melbourne. Will not be returning to this badly run hotel.