MGallery Hotel Collection Hotels in Melbourne

It is not fair to comment on the facility and interior of the hotel because I made a mistake on date. I tried immediately amend through the app, but the robot does not give me options. I called the apps customer service, but was told that I have to wait. I try to take things on my hand to handle it calling the hotel but getting into the call center. everybody at the call center says that they cannot help with third-party reservation. But the third-party which is Trip.com told me through its agent and it’s robot that it’s talking to Hotel and it’s checking if the hotel can help me to change the date. This is not true the hotels I told me that they cannot touch the reservation. I’m not sure which side is lying, but I know I’m being kicked around by both side. OK fine. I will never use you again and I will do my best to make sure that everybody knows my experience. Thank you very much.