Collins House Apartments by CLLIX Reviews

Response from Property: Dear Popping Corn,Thank you for your kind review and perfect rating.We are delighted to hear that you enjoyed your stay with us and found the location convenient, especially with the nearby supermarket and easy access to public transport. It’s also wonderful to know that the spaciousness and comfort of the room contributed positively to your experience.We truly appreciate your feedback and look forward to welcoming you back in the near future.Kind Regards,Kylee LowdenGeneral Manager

Response from Property: Dear David,Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay and for any difficulty in reaching us regarding your refund. We understand how frustrating this must have been, and we regret any inconvenience caused.Please do not hesitate to call us or send us an email so we can promptly check and follow up on this matter for you. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns.Kind Regards, Kylee Lowden General Manager

Response from Property: Dear Ann,Thank you for taking the time to share your feedback and for rating us 4.7/5. We're delighted to hear that you found our staff to be kind and the location great.However, we sincerely apologize for the inconvenience caused by the washing machine noise. I regret that the issue was not fully resolved during your stay. Please rest assured that we will review the matter with our maintenance team to ensure it is properly addressed for future guests.We appreciate your understanding and are grateful for your comments regarding the other aspects of your stay. Should you have any further concerns or require assistance, please do not hesitate to reach out to our reception team.We hope to welcome you back again soon.Kind Regards, Kylee LowdenGeneral Manager

Response from Property: Hi ANDRE,Thank you for your feedback! We’re glad you enjoyed the location and the apartment overall. We apologize for the discomfort caused by the lack of air conditioning in the master bedroom, and we’ll look into possible solutions for this. We appreciate your comments and hope to welcome you again in the future!Regards,Kylee LowdenGeneral Manager

Response from Property: Dear Bombissa,Thank you for your positive rating and feedback. We’re pleased to hear you had a great stay and that you would choose to stay with us again.We truly appreciate your support and look forward to welcoming you back in the future.Kind Regards,Kylee LowdenGeneral Manager

Response from Property: Dear Valued Guest,Thank you for your positive feedback and for choosing to stay with us at Collins House by CLLIX. We are delighted to hear that you found our location convenient, our staff friendly, and the apartment spacious and comfortable for your family.We appreciate your suggestion regarding more regular housekeeping services for longer stays. Your feedback is valuable to us, and we will certainly take it into consideration to enhance the experience for our future guests.Thank you again for your kind words, and we hope to welcome you back for another wonderful stay.Kind Regards, Kylee LowdenGeneral Manager

Response from Property: Dear Valued Guest,Thank you for your kind review and for rating your stay 5/5. We are delighted to hear that you enjoyed the apartment, its quiet atmosphere, and the convenient location.We appreciate your feedback and look forward to welcoming you back in the future. If there is anything we can do to enhance your stay, please do not hesitate to reach out.Kind Regards, Kylee Lowden General Manager

Response from Property: Dear Valued Guest,Thank you for your rating! We're thrilled to hear that you enjoyed the spacious apartment and found our concierge service helpful. It's great to know that the location in the heart of the city was perfect for your stay. We hope to welcome you back again soon!Kind Regards, Kylee LowdenGeneral Manager

Response from Property: Hi Monem Saeed, We would like to express our heartfelt gratitude for taking the time to share your positive feedback about your recent stay at Collins House Apartment. We are delighted to hear that you found our apartment clean and enjoyed its central location.Our team takes great pride in providing exceptional service, and your kind words regarding the politeness of our reception staff mean a lot to us. We are thrilled to know that you had such a positive experience.We look forward to the opportunity to host you again in the future, and we are committed to ensuring that your next visit is as enjoyable as your recent one.Thank you once more for choosing Collins House Apartment, and we can't wait to welcome you back.Kind Regards,Kylee LowdenGeneral Manager

Response from Property: Hi Pei yi,Thank you for sharing your positive feedback about your stay in the 2-bedroom apartment. We're pleased to hear that you found the apartment spacious and well-equipped, especially with the kitchen amenities for cooking. It's great that you had a positive experience with the staff's services as well.If you have any further comments, suggestions, or if there's anything else you'd like to share, please feel free to let us know. We value your input and hope to continue providing you with spacious, well-equipped accommodations and excellent service during your future visits. Thank you for choosing us as your accommodation. Kind Regards, Kylee Lowden General Manager

Response from Property: Hi, I'm delighted to hear that your stay with us contributed to a wonderful Christmas experience! Providing a pleasant and enjoyable stay during the holiday season is something we aim for, and I'm thrilled that our staff's friendliness and helpfulness, as well as our central location and convenient amenities, added to your enjoyment.Your feedback is appreciated, and I'll make sure to share your kind words with our team. Knowing that our guests had such a positive experience encourages us to continue delivering exceptional service.If there's anything more we can do to make your future stays even better or if you have any preferences you'd like us to consider, please don't hesitate to reach out. We're grateful for your patronage and hope to welcome you back for many more memorable stays!Kind Regards,Kylee LowdenGeneral Manager

Response from Property: Hi, Thank you for taking your valuable time to rate us excellent and post your review. We are glad to know that you enjoyed our service. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you back.Kind Regards,Gavin HockingGeneral Manager

Response from Property: Hi Bing, Thank you for your feedback! We're delighted to hear that you found our staff friendly and helpful, enjoyed the great views from your room, and appreciated our convenient location. We strive to provide exceptional service and a comfortable stay for all our guests. We look forward to welcoming you back in the future!Kind Regards, Kylee LowdenGeneral Manager

Response from Property: Hi Karen Lee, Thank you for your feedback! We're pleased to hear that you found our apartment hotel to be decent with easy access to public transportation and good, stable Wi-Fi connections. We appreciate your kind words about our staff.We apologize for the inconvenience regarding the gym facilities being on maintenance during your stay. We understand that access to such amenities can enhance your experience, and we'll strive to ensure they are available for your next visit.We look forward to hosting you again in the future. If you have any specific requests or if there's anything we can do to make your next stay even better, please feel free to let us know. Thank you for choosing our establishment, and we appreciate your understanding.Kind Regards,Kylee LowdenGeneral Manager