Grand Inna Medan Reviews

Nice hotel to stay which very close to Medan City Centre. I love staying here.

The room was not renovated, moldy, sheets dirty, and had bad smell. They changed the sheets on request. Muddy dirty water from wash basin. Only positive, staff were friendly and nice. Won't recommend to anyone.

FRONTDESK: Absolutely great people, from start till the time a check out - the level is service is no where incomparable to any of the hotels I have stayed in Malaysia, Singapore, Philippines, Vietnam or Thailand. Most of the time, traveling in these countries they tend to worship westerners but in Indonesia everyone are treated equally as guests. The only problem I had with this hotel was the room - it was dim, no plug or USB point to plug my laptop and work gadgets or comfortable chair or table to work from - it was a business trip and need strong WiFi as well. (Just my room, I cant speak for the rest) - but when my driver picked my airport - he did ask why i did I chose to stay at Grand Inna?? The place needs a big upgrade and refurbishment. The location is Ideal to be in the city centre, nice eateries around but room not so great. Food is great though.

The hotel located nearby big shopping mall (walking distance) and train station to airport. Easy to get public transport to go anywhere. Old hotel, spacious rooms, good breakfast. Room's price are reasonable.

Old hotel in the city. Breakfast needs improvements & facilities needs upgrades. More a hotel preferred by locals

Within walking distance from hotel the mall and mrt station heading towards airport.

Service was good. I requested to change my towel on my checkout day coz the towel they replaced the previous day was not water absorbent. Though they had to ask their manager since it was my c/out day, luckily i was able to change. At least i dont have prob to wipe dry myself!😆Location of hotel is so nearby evrything! Convenient shop, mall, train station, eating place. The only cons about this place is that the main road was soo noisy even during sleeping time. And it’s soooo difficult to cross the road! This is my second time staying at the hotel. Room is a bit rundown. Old hotel i guess. But overall, it’s a gr8 place to stay at.

Downtown and close to the railway station. Large room with a comfortable bed.The staff is friendly. The swimming pool is good.

my eldersister lost her watch. so we ask to the staff (Mr. aldo) but his not giving a good service to answer our complain.

Last night was pleasant trying out packed Medan foods and drinks bought at nearby POS Bloc and tibits from Deli Mall TranMart. The fridge was handy when keeping my Es Kestari (lemon lime) drink chilled. The Ayam Penyat Nasi came with nicely done plating and delicious fried Nasi and crackers. Early morning was a chore to train station with an early transit flight to catch back to SG.

Good hospitality. staff very helpful

The stay was short but was very pleasant. This is first trip to Indonesia and first hotel stay in Indonesia. It gaves very good impression. The staff was polite and hospitality was very good. i won't forget this experience.

Grand but maybe a little too old

Good location 👍