The Manila Hotel

The Manila Hotel Reviews

The Manila Hotel

1 Rizal Park, Ermita, City of Manila, Metro Manila, 0913, PhilippinesView Hotel Details
The Manila Hotel
The Manila HotelThe Manila HotelThe Manila Hotel
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The Manila Hotel Guest Reviews

4.5/5
Great
487 review
Verified reviews
Location4.6
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(487)
Positive reviews(478)
Reviews with photos/video(201)
Delicious breakfast(48)
Perfect for business trips(26)
Delicious buffet(20)
Great swimming pool(17)
Luxurious(8)
Nice sea view(7)
Close to scenic area(7)
Too noisy(6)
Negative reviews(9)
Anonymous User
Tower Deluxe Room
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Dec 16, 2024
Highly recommended specially the buffet!!!! It was so clean and the staffs are very accomodating and hospitable
6/12
Response from Property: Dear valued guest, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the food and our friendly staff made your experience even better. Our team works hard to create a warm and inviting atmosphere for our guests, and your kind words are truly appreciated. We look forward to welcoming you back to The Manila Hotel soon!
Eric Tan So
Grand Deluxe Room
Stayed in Nov 2024
Family
9 review
4.5/5
Great
Posted on Dec 27, 2024
Amazing service from all staff. Saying good morning, afternoon and evenings….and thank you’s. Great smiles and hospitality from everyone during my two nights stay.
Response from Property: Dear Eric, Thank you for giving us an excellent review of your most recent visit to the hotel. We are pleased that you have chosen the hotel as your home away from home. Thank you for your continued support and patronage of The Grand Dame. We hope to see you again soon. Take care and stay safe.
Anonymous User
Tower Deluxe Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 27, 2024
Our stay at The Manila Hotel was exceptional. The hotel’s historic charm and well-maintained interiors create a unique and welcoming atmosphere. The staff were attentive and courteous, always ready to assist with a smile. The room was comfortable and clean, with everything we needed for a relaxing stay. The view of Manila Bay added a special touch. Dining at Café Ilang-Ilang was a highlight, with a variety of well-prepared dishes that catered to different tastes. The location is also ideal, close to cultural and historical sites, making it convenient for exploring the city. Overall, the Manila Hotel offers a wonderful mix of comfort, history, and excellent service. Highly recommended for a stay in Manila.
6/7
Response from Property: Dear valued guest,We appreciate your fantastic review and are delighted to hear that you had an enjoyable experience with us! Our team works diligently to ensure that we are able to meet your expectations. Thank you for choosing The Manila Hotel and we can’t wait to serve you again in the future!
myjcph
Tower Deluxe Room
Stayed in Nov 2024
Family
2 review
4.7/5
Amazing
Posted on Dec 26, 2024
I had an amazing experience at Café Ilang-Ilang, where their breakfast buffet truly stood out as one of the best I’ve had. The variety of dishes was impressive, and everything was fresh and flavorful. What made it even better was the bakery – I couldn’t resist trying some of their pastries, and they did not disappoint. The bakery alone is worth a visit! On top of all that, the staff was incredibly friendly and accommodating, making the whole experience even more enjoyable. It’s definitely a place I’d recommend if you’re looking for great food and warm service.
Response from Property: Dear MYJCPH, Thank you for your glowing review and recommendation! We’re thrilled to hear that our team exceeded your expectations in providing you the best service. We strive to deliver professional and efficient service to all our clients. We truly appreciate your kind words and look forward to having you again as our guest in the future!
Thor 2025
Superior Club Room
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Dec 23, 2024
Best whiskey sour by Lycel at the executive lounge!Really attentive staff and great breakfast buffet.
Response from Property: Dear Thor2025, Thank you for your kind words and wonderful 5-star review! We are thrilled to hear that you enjoyed your stay at Manila Hotel and had a memorable experience. Our team works hard to provide exceptional service and amenities, and receiving such positive feedback is always rewarding. We hope to see you again on your next visit to Manila!
joux_krist
Tower Deluxe Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 28, 2024
One of the best hotels in Manila. It is very close to historical sites like Intramuros, Luneta Park. The hotel vibe is classic but lively. Every night there are performances.
Response from Property: Dear Joux_krist, Thank you for your kind words and wonderful 5-star review! We are thrilled to hear that you enjoyed your stay at Manila Hotel and had a memorable experience. Our team works hard to provide exceptional service and amenities, and receiving such positive feedback is always rewarding. We hope to see you again on your next visit to Manila!
Guest User
Tower Deluxe Room
Stayed in Nov 2024
Travel with friends
28 review
4.2/5
Very Good
Posted on Dec 9, 2024
Everything is okay but no bathrobe when I am going to swimming I have to use a towel instead. During staying here somewhat noisy because there are many parties . Breakfast is various and good , recommend to stay here.
Response from Property: Dear valued guest, We hold ourselves to high standards and always try to provide the best service possible to our guests. Regretfully, on this occasion, we didn't meet your expectations. As your home away from home, our aim is your comfort and well-being so please know that we take your satisfaction seriously. We have reviewed our service standards and procedures to ensure that something like this does not happen again. Despite this, we hope that you will afford us the opportunity to regain your trust and come visit us again. Thank you and stay safe!
Guest User
Tower Deluxe Room
Stayed in Oct 2024
Family
1 review
4.7/5
Amazing
Posted on Dec 1, 2024
Iconic Filipino heritage hotel. Staff are very accommodating and always wearing their smile. The room is neat but kinda old. Breakfast buffet is good.
Response from Property: Dear valued guest, Thank you for taking some of your precious time to share with us a review of your most recent visit to the hotel. We are delighted to hear about your wonderful experience during your stay/visit. We look forward to welcoming you back. Thank you so much and stay safe!
Guest User
Grand Deluxe Room
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 31, 2024
I had the best experience at the manila hotel staff are friendly especially the guard on duty everynight
6/10
Response from Property: Dear valued guest, Thank you for giving us an excellent review of your most recent visit to the hotel. We are pleased that you have chosen the hotel as your home away from home. Thank you for your continued support and patronage of The Grand Dame. We hope to see you again soon. Take care and stay safe.
LEE PERADILLA
Tower Deluxe Room
Stayed in Oct 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Nov 18, 2024
Everything is good with The Manila Hotel, except for the intermittent internet connection.
Response from Property: Dear Lee, We appreciate the time you have spent giving us a review of your recent stay/visit to the property. We do hope you can revisit us again in the near future. Thank you for your continued support and patronage of the Grand Dame.
宋爱萍
Grand Deluxe Room
Stayed in Sep 2024
Couples
35 review
4.2/5
Very Good
Posted on Oct 23, 2024
The hotel is located near the historic Spanish quarter, a must-see destination. While this charming area is compact and can be easily explored in half a day, the surrounding neighborhood offers limited dining options. For those seeking a vibrant evening scene, consider staying closer to the city center. While taxis are readily available, be aware of heavy traffic congestion. Hotels amenities show signs of age and wear; serices are polite and efficient, rates are reasonables
Response from Property: Dear valued guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and facilities. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay/visit. We look forward to seeing you on your next trip to The Manila Hotel!
119DSQ
Tower Deluxe Room
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 8, 2024
This experience was good. Staff is very friendly and so kind.
Response from Property: Dear 119DSQ, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.
Guest User
Tower Deluxe Room
Stayed in Nov 2024
Other
2 review
5.0/5
Outstanding
Posted on Dec 9, 2024
superb service…courteous staff..will book again soon…….
Response from Property: Dear valued guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and facilities. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay/visit. We look forward to seeing you on your next trip to The Manila Hotel!
Doc Jem
Grand Deluxe Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 16, 2024
We have a great stay in this hotel! Staff service is superb! 😍
Response from Property: Dear Doc Jem, We appreciate your fantastic review and are delighted to hear that you had an enjoyable experience with us! Our team works diligently to ensure that we are able to meet your expectations. Thank you for choosing The Manila Hotel and we can’t wait to serve you again in the future!
Anonymous User
Luneta Suite
Stayed in Aug 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Oct 2, 2024
I booked a Luneta Suite but was upgraded to a Tower Suite upon check-in, as my room wasn't ready, and I ended up waiting for about an hour. While the Tower Suite was spacious at approximately 30 sqm and comfortable, the view of the Port Area was a bit disappointing. I was hoping for a Manila Bay view. However, the staff did go above and beyond to make my stay more comfortable. I requested to have breakfast in my room instead of going to the buffet, and they graciously accommodated this, which I truly appreciated. The service overall was attentive and courteous, and the in-room breakfast was a nice touch. The hotel itself is rich in history and charm, but the long wait at check-in and the view from the suite did slightly detract from the experience. Despite these minor issues, Manila Hotel offers a classic stay with excellent service. I would consider staying again, hoping for a smoother check-in and a better view next time.
Response from Property: Dear valued guest, Mabuhay from The Manila Hotel! Thank you for sharing your review of our property. We deeply regret to hear of your unpleasant experience as we were not able to serve you at the level of standards and comfort that we are usually known for. We would like to thank you for your understanding as peak season is upon us and we know that this is not an excuse to miss out on the other details that would have made your stay a pleasant and memorable experience. Rest assured that we will discuss these concerns front and center with the departments concerned so that we may improve and streamline areas that we have overlooked. Moving forward, we are still looking forward to the opportunity to welcome you back with improved service in the near future. Thank you and take care.