Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.5
Amenities7.8
Service7.6
Cleanliness8.1
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All reviews(68)
Positive reviews(58)
Reviews with photos/video(17)
Awesome stay(23)
Awesome rooms(16)
Friendly host(9)
Convenient location(8)
Many amenities(6)
Located downtown(6)
Large rooms(5)
Great swimming pool(5)
Negative reviews(10)
Guest User
Studio Apartment with City View
Stayed in Jan 2025
Family
1 review
10/10
Outstanding
Posted on Feb 3, 2025
We had a great stay here. Excellent location for shopping and going out. The pool was also very nice bonus.
Lai Sheung
Two Bedroom Apartment
Stayed in Jun 2025
Family
4 review
6.5/10
Posted on Aug 2, 2025
The hotel is ok but not worth without clean up if you stay less than 6nights. The reception guy said he will ask for a clean up service for us after 2nights but no show finally. What I said is if you stay for 2 nights is OK but after 3nights onwards will be a mess. I want to thanks Ella in the Embarkment restaurant and she is very professional. The only young girl make you feel welcome in the hotel.
TravelTime11
Studio Apartment
Stayed in Apr 2025
Solo traveler
17 review
9.5/10
Amazing
Posted on Jul 1, 2025
Nice place to stay, though i think the jacuzzi needs to be warmer. The same block across the road (city suites II) has a much better jacuzzi and even a sauna included. Id pay a bit more and book the building across. Though the apsrtment is nice clean spaciousness and has all facilities you might need for your stay, and more!
Guest User
Studio Apartment
Stayed in Apr 2025
Family
3 review
4.0/10
Posted on May 27, 2025
This hotel is not worth a 5-star hotel. The towels were not replaced daily and rubbish in the bin did not disposed. My door lock was defective and could not be locked automatically when we were out. I told the front desk staff but no action was taken . I was very disappointed with the service
Guest User
One Bedroom Apartment
Stayed in Jun 2024
Business traveler
7 review
3.5/10
Posted on Aug 3, 2024
Very bad experience. My first time experienced such a poor hotel so called themselves a 5 start hotel.
I have had changing hotel room for 3 times during my 4 nights stay due to the Air conditioner is not working.
Elevator not working. Restaurant suspend, no breakfast provide even you paid for it, they asked you to claim with the host. Bath tub is leaking water on the floor.
xxxAnAxxx
Studio Apartment
Stayed in Apr 2025
Family
7 review
8.0/10
Very Good
Posted on Jun 3, 2025
Good location, nice and helpful housekeeping staff
TheVoyager
Studio Apartment
Stayed in Aug 2023
Couple
8 review
10/10
Outstanding
Posted on Sep 5, 2023
Room was well-designed, clean with modern branded appliances such as a Nespresso machine, Smeg washing machine-dryer, fridge-freezer. Lotsa storage space and spacious bathroom with rain shower. Quiet at night as well for a busy hotel in a popular area. The pool was lovely and hot tub was squeaky clean. Breakfast was table-service but you can pick anything from the menu and I highly recommend the eggs royale! Will defo stay here again when I’m back!
Guest User
Studio Apartment with City View
Stayed in Nov 2023
Couple
1 review
9.5/10
Amazing
Posted on Jan 2, 2024
Room was spotless, staff were friendly, location of hotel is perfect. Sky on TV and Nespresso machine is a lovely addition. My partner and I both found the bed uncomfortable, the pillows were flat and lumpy and the mattress very firm. We found the Sofa more comfortable.
Guest User
Family Apartment
Stayed in Nov 2023
Family
1 review
6.5/10
Posted on Jan 1, 2024
The room was clean and up to standard. Staff service was not that great. When I asked for an extra chair, staff declined and looked away to ignore that I was there. Very rude and unhelpful.
Angus
Studio Apartment
Stayed in Mar 2024
Business traveler
3 review
10/10
Outstanding
Posted on Apr 12, 2024
Lovely stay and fantastic facilities. The restaurant is outstanding!
Guest User
Studio Apartment
Stayed in Nov 2023
Couple
2 review
8.0/10
Very Good
Posted on Dec 26, 2023
Great stay, reception staff very friendly. Is a £100 deposit to pay on arrival on top of your room price that i wasn’t aware of when booking but wasn’t too much of a problem as it was returned on checkout. Room really spacious, wasn’t the cleanest, food and stains under the sofa cushions, and what looked like a cigarette burn on the couch near the window.
Only issue was breakfast, just not enough staff to cater for everyone. Half an hour for a cup of tea, an hour for food. So just be prepared for the wait. Was warned to book a time-slot on arrival which we did but that made no difference. Overall i would stay again, just put the issues down to it being the holidays and obvious staffing issues over this time
Aziz Lahham
Studio Apartment
Stayed in May 2023
Family
5 review
9.5/10
Amazing
Posted on Jun 28, 2023
Perfect hotel clean and very nice staff but i wish that the breakfast was an open bufett not a menu.
The washing machine will save you a lot of money
ChanKT
Studio Apartment with City View
Stayed in Mar 2023
Couple
19 review
9.5/10
Amazing
Posted on Apr 28, 2023
The hotel is very near the Glasgow cathedral. We can walk to the viewpoint easley in the downtown. The breakfast was very rich and very good. But the hotel recommend 's car park Q parking was very difficult to drive to. If you use Google map, it will lead you to drive in the Bus lane. I drive 3 cycle but failure arrived to the entrance. It was our time to find the carpark. However, I found another carpark nearby, the price even more cheaper, it was only charged £10 for twenty four hours. The Q parking would need £16 a day.
John
Family Apartment
Stayed in Aug 2023
Family
1 review
10/10
Outstanding
Posted on Oct 1, 2023
Great location lovely restaurant fully equipped apartment great for all the family,would stay again👌🏻
Guest User
Studio Apartment
Stayed in Aug 2023
Traveling with friends
3 review
9.5/10
Amazing
Posted on Sep 23, 2023
Lovely hotel, excellent location. Friendly receptionist. Tip.. book a breakfast slot as its gets busy, and it can take a long time to get served. We waited 20 mins from sitting down to be offered a drink.. would definitely stop again and book a slot this time.