Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities8.6
Service9.1
Cleanliness8.9
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All reviews(259)
Positive reviews(248)
Reviews with photos/video(116)
Convenient location(37)
Well designed(22)
Average sound insulation(22)
Perfect for kids(19)
Has facilities for children(17)
Close to scenic area(15)
Friendly front desk staff(10)
Well decorated(7)
Negative reviews(11)
Lee Siew Mun (Mun Lee)
Junior Family Slide
Stayed in Apr 2025
Family
4 review
8.5/10
Very Good
Posted on May 30, 2025
The hotel is in a very strategic location—right next to the Red House and within walking distance to Jonker Walk. We booked this place to celebrate our little one’s birthday, and he really enjoyed it!
However, the slide next to the bed is quite steep and feels a bit dangerous for young children. We ended up placing a pillow at the bottom to protect him. It’s definitely a fun place for kids, but it can be a bit uncomfortable for adults. I slept on the bottom bunk of the double-decker bed, and even small movements made it quite noisy.
A big shout-out to all the hotel staff—they were great. I mentioned we were traveling with a senior citizen, and they arranged a room close to the lift, which we really appreciated. Overall, it’s a nice room for kids and families
Baby bae
Premium King Balcony
Stayed in Apr 2025
Couples
3 review
9.5/10
Amazing
Posted on May 21, 2025
Nice hotel in the heart of malacca. We chose the balcony room. We enjoyed our stay until the last day when we requested late check out until 12.30pm but suddenly around 11.30am-12.30pm, our electricity was cut off . We call the receptionist they mention that some rooms electricity was cut off and awaiting someone to come over and check .
As for all reviews mentioning that the hotel is noisy.. we indeed encounter noise in the afternoon and early morning. Light sleeper will feel annoyed as it’s not sound proof..
Other than that, it’s quite a nice hotel to stay .
Anonymous User
Superior Double Room
Stayed in Apr 2025
Solo travelers
5 review
10.0/10
Outstanding
Posted on May 16, 2025
My favourite hotel in Melaka. Close to all tourist attractions and the 7/11 few shops down from the hotel is super convenient too.
TravelExpert88
Premium Suite Tunnel
Stayed in Apr 2025
Family
6 review
8.5/10
Very Good
Posted on May 13, 2025
Best location steps away from Jonker Street, free parking space with some walkings, friendly and helpful staff and I will book again if the rates are not too high during weekend.
Anonymous User
Loft Suite Spiral
Stayed in Apr 2025
Family
18 review
10.0/10
Outstanding
Posted on May 12, 2025
Hotel was conveniently located near jonker street (approximately 5mins). Room has 2 toilets if you choose the loft spiral room. Clean and spacious room and staff were all very friendly and helpful. Overall, had a pleasant stay at Malacca.
Anonymous User
Standard Double Room
Stayed in Apr 2025
Solo travelers
1 review
7.0/10
Posted on May 4, 2025
Location wise it’s great. Close to the attraction.
However if you know you have a renovation outside the balcony or something do not let your guest stay in the room that is just beside it. I stayed for 4days 3 nights I was awaken by the hammering at 8am for 2 days.
If you are a light sleeper this hotel is not for you as well as you can hear jumping here jumping there could be due to the different room types
Other than that other things is great
Guest User
Premium Suite Tunnel
Stayed in Mar 2025
Family
1 review
8.5/10
Very Good
Posted on May 2, 2025
Me and family have a 2D1N pleasant stay at the hotel. The location is convenient and walkable distance to Jonker street. Rmb to use your VR tokens during your stay!
Lec18
Standard Double Room
Stayed in Mar 2025
Couples
9 review
10.0/10
Outstanding
Posted on May 1, 2025
Fully air-conditioned lobby, decent design, comfy room especially the bathroom with toiletries. Convenient location, walking distance to jonker street. Free parking too but the car park is little far from hotel. Staffs are friendly and helpful.
Siu Mei
Standard Double Room
Stayed in Mar 2025
Family
2 review
9.0/10
Great
Posted on Apr 30, 2025
Everything was very good except the flush in the toilet was weak. The VR entertainment room was trendy!
JTTS
Deluxe Family Slide
Stayed in Mar 2025
Family
1 review
7.5/10
Posted on Apr 20, 2025
The soundproof of the room is not good but still acceptable.
There are lots of ants even though I did not eat inside the room.
The air conditioner of my room is really bad which was my 1st time using a standing fan (provide by you) in order to cool down the room and able to sleep.
Elisabeth.Darcia
Standard Family
Stayed in Mar 2025
Travel with friends
2 review
10.0/10
Outstanding
Posted on Apr 10, 2025
It’s a great and safe environment. Spacious room just great for girl’s trip. Love the interior of the hotel. The staff are super friendly and polite.
Anonymous User
Standard Double Room
Stayed in Feb 2025
Couples
45 review
7.0/10
Posted on Mar 28, 2025
Overall, the location is very strategic that it is within walking distance to the iconic tourist spots. However, the room is quite dirty that it is full of dust. The hotel didn’t provide free flow water and when asking the front desk people for extra water, they said want to check with manager and ultimately didn’t provide.
DcytO
Loft Suite Avalanche
Stayed in Feb 2025
Family
1 review
8.5/10
Very Good
Posted on Mar 24, 2025
Hotel was nice. But sadly we were not able to try the VR room at all. It’s open for very limited hours and when we tried to go during the time stated, they disallowed entry as they mentioned they close early due to Ramadan. As mine was a one night stay, on the day we were leaving, the WIFI was down for the whole hotel and again we were unable to utilise our free credits for the VR room. They could not get the WIFI issue fixed before we checked out and disappointingly we had to leave without experiencing the VR room. All the staff could do was apologise and no compensation given. 🥹
Zhijia Nicholas
Deluxe Family Slide
Stayed in Feb 2025
Family
1 review
10.0/10
Outstanding
Posted on Mar 22, 2025
Very good location. Walking distance to jonker street and walk. The street in front of the hotel will be closed off Friday to Sunday for walking about. Hotel is clean with ample towels and toiletries. Staff are friendly too. Car park is a bit further away only but use grab here to avoid finding parking around Melaka. Awesome stay here.
KahYann99
Deluxe King Float-Tub
Stayed in Apr 2025
Couples
3 review
10.0/10
Outstanding
Posted on May 29, 2025
nice hotel nice float tub and really like to drink ice latte.