Rest Collection RedHouse Melaka Reviews

It's good location , mins walk to Jonker Street. Hotel does provide free parking lot but there is a distance away from hotel premises. Only dislike for this room, it is next to the handicap elevator which is quite noisy at times

Generally a positive experience. The hotel is strategically located, making it convenient to explore nearby attractions. What stood out the most was the incredibly friendly staff, who went out of their way to ensure my family and I had a great time, especially with kids’ activities. However, I did encounter a significant drawback—the towels in our room were stained and appeared dirty, particularly the floor towel. This was disappointing and detracted from an otherwise enjoyable stay. Overall, if the housekeeping can improve the cleanliness of the towels, I'd highly recommend this hotel for families looking for a fun and welcoming atmosphere.

Location: Convenience and in the heart city Clean and staff are friendly. Convenience shop open 24 hours just beside the hotel. VR room and D.I.Y tote bag avaiable Good to stay here and book in advance.

Service really can’t make it . The toilet choke the water all flow out. The aircon is so dusty .

The location is good as a few mins walk to Jonker street. Need to improve on the sound proof of the room as we can hear banging noise. Excellent customer service from the staff and thank you for the welcome and farewell gift which is a tote bag and magnet.

Hotel was near to jonker street and convenient. However, weekends have a lot of road closure if going by car.

Mixed Experience – Not Worth the Price Location: The hotel is within walking distance of Jonker Street. However, weekend road closures make it difficult to access the hotel by GrabCar or GrabFood. The nearest pickup/drop-off point is at Public Bank Melaka, which can be inconvenient for those relying on car transport. Room: Standard Family room is pretty small in size, and it does not felt like 28㎡. Likely we were given the smallest room size among the same category as I manage to take a look into another Standard Family room which is much spacious when I was about to check-out. Room cleanliness was lacking, with tea and sugar sachets left scattered in the cabinets. Sound proof needs improvement. Facilities: Security is a concern as there is no key card access control for rooms or lifts, allowing public access. The room furniture was not well-maintained (slanted table, peeling wall paint). The VR room was largely non-functional, only 1 of 4 machines was working during my stay, and access required a staff escort. The room has 2 fixed short hour time slots. Accessibility is also poor. Many rooms require climbing stairs, even on the ground floor, making it challenging for guests with heavy luggage. The only lift available is small, slow, and it felt like a home elevator primarily intended for handicapped access instead of the normal lift type. Service: There is a strict check-in policy. Early check-in, e.g. 1 hour before the standard time will incur a MYR50 charge. Out of the 3 hotels I stayed at in Melaka, this was the only one with such a policy. There isn't much of an engagement of the staff with the guests as well. Overall: The stay experience did not justify the price paid. Maintenance, accessibility, and service standards is a letdown.

The room is good. Good for family trip. And near by Melaka Red House.

Great hotel. Suitable for families or big groups of travellers. Do note there is no pool or gym and most rooms does not equipped with bathtub. However, there is a small gaming/VR Room for guests to use. There is a small elevator installed for guests on wheelchairs but we can use it too. Few stories high, take the stairs when u can. Instead of TV, room comes with a projector & large screen. Room is small but clean. Room comes with bottled water and a few packet drinks. We were given a complimentary tote bag and drinks as a welcome gift and a fridge magnet as a farewell gift. Delighted. Beds are clean and staffs are friendly. Speaks English well too. We would love to stay here again. Highly recommended!

Hotel location is superb, is just a 3 min walk & you are at the entrance to Jonker St & the night market, the only concern is on Friday till Sunday, the road in front of the hotel is not accessible by car, and you have to alight approximately 150 meters away & lug your suitcases & walk toward the hotel. Another setback is, no TV in the room except a projector, unable to watch any news for latest updates on current affairs.

Room is big and with Xiao du AI!! However, need to take note of sharp corners on the bed located at the lower floor as well as a step into the toilet. Stairs (within the room and from the lobby to the room) are quite steep too! But the kids are happy with the slide

Staff are very friendly and nice but the room was not clean; there was hair and a lot of dust. The bathroom drain was clogged, causing the bathroom to flood. The air conditioning in the room was broken. We repeatedly called customer service for repairs, but they only knocked on our door at 11:55 PM, bringing a fan for us to use. After we complained, they said they would refund 30% of the cost, but we haven't seen anything to date.

Superb location! 50m from Red Square and a short walk to Jonker Street. Front office is very helpful and courteous. Great place for family stay.

Location was 💯 Staff was super super friendly 👍🏻