Makkah Jarham Hotels

Feedback on Our Recent Stay at Voco Hotel I would like to express my gratitude for the pleasant stay my family had at the Voco Hotel. We truly enjoyed our time there, and the staff was exceptionally kind and attentive, which we greatly appreciated. However, I would like to bring to your attention a concern regarding the parking situation. We were disappointed to learn that parking was not complimentary for guests who booked rooms at the hotel. We believe that providing free parking would enhance the overall experience for your guests. Thank you for your attention to this matter, and we look forward to your response. Best regards,

We received a free upgrade from the kind hotel concierge lady upon checking in, we were so surprised and pleased by this upgrade. From city view to partial haram view, it was amazing masha Allah! The room was so big! The musollah was gorgeous despite the unexpected size, as I thought it would be bigger. I love the set up of the restaurant buffet, so during breakfast it feels cozy and homey but I wish there would be more variety of food like the other jabal omar hotels that we have stayed before. It could be due to their sustainability efforts so that could contribute to less food waste, I guess? As for the location wise, walking down was easy to the haram however going back by walking up the hill after completion of umrah was quite painful. We would appreciate if the hotel provide a thorough video explanation of the shuttle bus access during check ins. But other than that, we managed to figure out the shuttle bus service and indeed they are very fast *************! We were given late check out as requested ************* so we can maximise our prayers in the masjid as we have a late night flight. Do take note that uber taxis does not pick up from the hotel except for Careem. Hopefully they will open up a mall within the Address Hotel itself so that it will be easy to find lunch and dinner for our meals. We ordered dinner through room service for our first night and despite the food came an hour later, the portion size and the taste was so scrumptious and yummy! Definitely worth more to pay for the room service rather than paying for the meals at the buffet restaurant!

This hotel is next level unreal! The pictures of the rooms don't do it justice, it's way better in reality (at least in my case). We booked three rooms for 5 nights in Jan/ Feb 2025, were located in tower 3 - Al Falak Tower in rooms 708/ 6**/6**. The bathrooms were unbelievable, all stunning white marble with some super fancy design, so so amazing, the shower was so big you could fit like 7 people in there, I have never stayed in such a luxury room before. Ceilings are like 4 metres, really unbelievable. The colour palette for the room was muted greys and pastels, it looked very nice, suited the room and location. One thing that would be useful, can the hotel just install a Japanese bidet instead of a separate one, I think it's a waste installing a standalone bidet and the all-in-one bidet toilet is current technology, so it would be useful compared to the current setup (Toto toilet, etc). Now, the sad bit. The distance from the Haram is advertised as not far, and it isn't. But the reality is it's extremely difficult to enter the haram, because of the crowds, it is just heaving. The police close off the haram to outsiders as soon as the adhaan goes, so you can't enter (be aware), and you'll have to pray outside the boundaries of the haram if you are not inside the area before the adhaan (this may be subject to change, and I cannot confirm how they arrange their opening times etc, please confirm on your own travels). Inside the haram, there is ridiculous construction work going on, all entrances are purposefully blocked, so that huge traffic builds up (I remember 10 years ago in 2014 when I stayed at Bai Al Abraaj, you could just walk into the Ma3taf area of the haram in about 5 minutes, now it is impossible. ). I have no idea what the government is doing, but it seems to intentionally be closing off areas to stop people from entering, which is really a shame. It seems that the purpose is that you rather go to all the shops and malls outside the mall, or pray inside your hotel rather than venture out, this seems the goal of the current administration by closing off all entrances, or causing huge areas to be cordoned off so that getting in easily is impossible. I got so sick of the crowds that i ended up not wanting to go into the haram afterwards (the crowds inside are really next level crazy, they will push and drive wheelchairs up your legs and cut you - happened to me but maybe I was just unlucky). The hotel is exceptional and so is the buffet breakfast/ dinner - breakfast is between 90 - 119riyals, and dinner is about 149 riyals. Food is amazing, but it's sad that most people pile their plates with croissants etc, don't take a bite and throw it away, such a shame. I hope the hotel can have signs up to prevent such ridiculous wastage, or at least give this food to the outside poor people.

Awesome stay. Room is clean and comfortable. We took the executive room for 4 pax and the room is spacious. The hotel interior is stunning. The bathroom was beautiful. The breakfast buffet offers international and middle east food. Everything is good but if anything need to be improved will be the reception staff. It be good if they can be more welcoming. The staff however at concierge is excellent. They went extra mile to assist guests. Will come bk.

So beautiful and had best experiences to stay overall. From reception to check on if I need any help etc and breakfast was world class. highly impressed and best value of money well done 👏

Very happy and satisfied. Wish to come back soon, InsyaAllah. Thank you for Nadir at the front counter… very good service encountered.

Good hotel to stay with only around 5 mins walking to Haram, which is gate 79. Got room with partial Haram view which is excellence. Love Jabal Omar area since it is not too crowded and great food in Souq Al Khalil. Hope can come again and please don't hike up the price too much.

The hotel's location is amazing, easy to reach al Haram. However the check in took more than expected, the rooms are old and it needs serious renovations because at this point their high prices are only for the location not the hotel itself.

The staff is great and helpful The room is clean and spacious The location and view are great All services are available around the place