Holiday Inn & Suites Makati Reviews

Response from Property: Dear Desmond,Thank you for taking the time to share your feedback. While we're glad you appreciated the clean linens and our central location, we're sorry to hear that some aspects of your stay did not meet expectations. We are currently undergoing renovations to improve our facilities and guest experience, and we hope you'll consider giving us another try once the upgrades are complete.Warm regards,Holiday Inn & Suites Makati

Response from Property: Dear Guest User,Thank you for sharing your feedback. We're pleased to know you had a comfortable and enjoyable stay with us, and that our attentive staff and clean, well-appointed facilities made a positive impression. We appreciate your comments and look forward to welcoming you back for an even better experience on your next visit.Sincerely,Holiday Inn & Suites Makati

Response from Property: Dear Anonymous User,Thank you for your feedback. We're glad you appreciated our convenient location and easy access to the malls. We’ve also noted your comments on the breakfast variety and will share this with our team for future improvements. We hope to welcome you again and provide an even better experience.Sincerely,Holiday Inn & Suites Makati

Response from Property: Dear Junhao,Thank you for sharing your positive experience! We're delighted to know that you found our location convenient and accessible to the nearby malls. We look forward to welcoming you back for another enjoyable stay.Sincerely,Holiday Inn & Suites Makati

Response from Property: Dear La Tigresa Stories,Thank you for your feedback! We're delighted to hear that you found our hotel conveniently located and that your son enjoyed the nearby mall and stores. We strive to provide a comfortable and accessible stay for all our guests. We look forward to welcoming you back soon!Best regards,Holiday Inn & Suites Makati

Response from Property: Dear takicheng,Thank you for your kind words! We're delighted to hear that you found the room comfortable and had a pleasant stay. We look forward to welcoming you back on your next visit.Sincerely,Holiday Inn & Suites Makati

Response from Property: Dear FreshFLVCKO,Thank you for your wonderful feedback! We’re delighted to hear that you had a clean, comfortable, and amazing stay with us. Providing exceptional service is what we strive for, and it’s fantastic to know we met your expectations.We look forward to welcoming you back for another incredible stay soon!Best regards,Holiday Inn & Suites Makati

Response from Property: Dear Valued Guest,Thank you for your wonderful review! We’re delighted to hear that you appreciated our complete amenities, cleanliness, and family-friendly environment. We hope to welcome you and your loved ones again for another great stay!Best regards,Holiday Inn & Suites Makati

Response from Property: Dear valued guest,Thank you for choosing to stay with us for the second time and for sharing your feedback. We're glad to hear that our convenient location near malls and restaurants, as well as our connection to Glorietta 4, contributed to your decision to return. We apologize for the inconvenience regarding the unavailability of draft beer during your visit and for the disappointment with the deep-fried chicken. Your feedback regarding the pricing and taste will be shared with our culinary team for review and improvement.On a positive note, we're delighted that our staff were able to provide you with helpful and friendly service throughout your stay. We greatly appreciate your recognition of their efforts to make your experience enjoyable.We value your feedback and hope to have the opportunity to welcome you back for a more satisfying experience in the future. We look forward to serving you again soon.Warm regards, Holiday Inn & Suites Makati

Response from Property: Dear LamYvonee,Thank you for your feedback! We're glad you enjoyed our convenient location in Makati and the nearby shopping options. We hope to welcome you back for another enjoyable stay soon!Sincerely,Holiday Inn & Suites Makati

Response from Property: Dear Guest User,Thank you for your feedback! We're delighted to know you appreciated our service and convenient location next to the shopping mall. We hope to welcome you back for another enjoyable stay soon!Sincerely,Holiday Inn & Suites Makati

Response from Property: Dear Karl,Thank you for sharing your feedback regarding your recent stay at our hotel. We are genuinely sorry to hear about your disappointing experience.We deeply regret that the cleanliness and condition of the hotel did not meet your expectations. Your comments about the club lounge, the bathroom accessibility, and the condition of the carpets are concerning and do not reflect the standards we strive to maintain.Please be assured that your feedback has been taken seriously. We are currently reviewing the issues you highlighted and will address them to ensure immediate improvements.We understand the importance of providing a safe and comfortable environment for all our guests, including those with mobility challenges. Your comments will be used to assess and improve our facilities to ensure they are more accessible and user-friendly.We sincerely apologize for the inconvenience and frustration you experienced. We hope you will consider giving us another opportunity in the future to provide you with the exceptional service and comfort that you deserve. Thank you for bringing these issues to our attention.Best regards,Holiday Inn & Suites Makati