Hotel Madrid Alameda Aeropuerto, Affiliated by Meliá Reviews

Response from Property: Dear Guest,Thank you for taking the time to review your recent stay.We are delighted to hear that you found our quality-price relationship to be excellent and that our hotel was suitable for your short stay in Madrid. It's great to know that you appreciated the efficiency of our shuttle bus service to and from the airport. We strive to provide our guests with convenient and comfortable accommodations, and your positive feedback is truly appreciated.We hope to see you again in the future.Kind regards,María Fdez. de Valderrama, Voice of Customer Coordinator

Response from Property: Dear Guest,We would like to thank you for this positive review.We're delighted to hear that you had a really good time during your stay. Our team takes pride in offering a convenient location near Madrid's airport and the IFEMA trade fair, ensuring a restful stopover for our guests. We're also glad you appreciated the early complimentary coffee service, which is part of our commitment to accommodate the needs of our early risers.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

Response from Property: Dear Ms Ortega Soprano,Thank you for taking the time to leave a review.We are glad to hear that you appreciated our location near the airport and the availability of our shuttle service. However, we regret to learn about the issues you encountered during your stay. Our rooms are designed with practicality in mind, and we understand that the furniture and carpet may not meet everyone's preferences. We are continuously working on improvements to ensure a comfortable stay for all our guests.Regarding the air conditioning, we provide either air conditioning or heating depending on the season, as mentioned in our hotel information. We apologize for any inconvenience this may have caused. We also want to clarify that our breakfast price is consistent, and we are sorry for any miscommunication that may have occurred. As for the minibar, it is stocked with non-alcoholic drinks, and we apologize for the confusion regarding the water pricing. We will address these concerns with our team to ensure better communication in the future.We understand the importance of providing a crib for families with young children and apologize for any inconvenience this may have caused. Our hotel offers family rooms with details for children, and we encourage guests to request these amenities when booking. Lastly, our airport shuttle service is subject to availability, and we recommend reserving a spot in advance to guarantee a seat.We look forward to welcoming you back in the future. Best wishes,María Fdez. de Valderrama, Voice of Customer Coordinator

Response from Property: Dear guest, thank you for choosing our hotel. It is a great pleasure to serve you! We are glad that you are satisfied with the spaciousness of the room and bathroom, which is specially designed to ensure the comfort of our guests. Indeed, our hotel's convenient airport shuttle service and free coffee from 3:30 am ensure convenience for travelers even before early morning flights. We understand that there may be cost considerations compared to other options, but we are always committed to providing value-for-money services and experiences. We will keep your trust in us, continue to improve and are always ready to bring you more perfect services. We look forward to your visit again! Laura López, Voice of Customer Coordinator

Response from Property: Dear guest, hello! Thank you very much for your support and trust in our hotel! We are glad that you like our spacious and bright rooms and the cleanliness. The rich variety of breakfast buffet is also one of the characteristics of our hotel. Our hotel provides free bus service for guests going to the airport to facilitate your travel. Regarding check-out time, we usually ask guests to check out before 12 noon, which is to ensure that we have enough time to prepare the room for the next guest, but we also provide the option of late check-out for certain room types. Thank you again for your support and love, we sincerely look forward to your visit again, Wish you a happy day! Laura López, Voice of Customer Coordinator

Response from Property: 親愛的賓客您好！感謝您百忙之中，為我們留下您的珍貴反饋！很高興得知您對我們酒店的前台行李寄存服務感到滿意。我們始終致力於為客人提供便利和舒適的體驗。關於您提到的睡眠噪音問題，我們的客房確實都經過了隔音處理，但若您仍有需要，我們建議您預訂位於酒店後側的客房，那裡通常更加安靜。期待您的下次光臨！祝您生活愉快！Laura L., Voice of Customer Coordinator

Response from Property: Dear guest, hello! Thank you very much for choosing to stay at my hotel and for your detailed feedback! We are honored to provide you with a convenient accommodation close to the airport. Our free airport shuttle service is indeed for the convenience of our guests. Unfortunately, you missed the shuttle due to your late arrival, and we apologize for this. Regarding the taxi fare you mentioned, this situation is not common, and we will pay attention to this matter to ensure that all guests can enjoy a satisfactory service experience. Sincerely look forward to seeing you again! I wish you a good mood every day! Laura López, Voice of Customer Coordinator

Response from Property: Dear guest, thank you for choosing to stay in our hotel! We noticed that you mentioned that the service at the front desk did not meet your expectations. Although our team has been committed to providing professional service, we regret this. We will continue to work hard to ensure that every guest can enjoy a satisfactory service experience. I wish you a happy life and all the best! Laura López, Voice of Customer Coordinator

Response from Property: Dear Mr. Islas, Thank you for taking the time to share your experience with us on this platform. We are pleased to know that you found our airport transfer service efficient, as we strive to offer comfort and convenience to our guests, with free, scheduled transfers to and from the airport. We are sorry that the baggage handling experience did not meet your expectations. Although we provide carts to facilitate transportation, we take note of your preference for more personalized assistance. Regarding the bathroom, we appreciate your feedback and want to assure you that our guests' satisfaction is our top priority. Your observation about the bathtub door will be reviewed by our maintenance team to avoid any future inconvenience. It will be a pleasure to welcome you again very soon on your next visit. A cordial greeting, María Fdez. de Valderrama Voice of Customer Coordinator

Response from Property: Hello, thank you very much for your favorable review of our hotel! We are happy to hear that you were satisfied with the cleanliness of your room. Our team takes the cleanliness and comfort of our guest rooms very seriously to ensure every guest has a pleasant stay! Thank you again for your review, we look forward to your visit again and wish you a happy life! María Fdez. de Valderrama, Voice of Customer Coordinator

Response from Property: Hello dear guests! Thank you for choosing to stay at our hotel! We are very happy to add pleasant memories to your trip! We are very grateful for your positive review of our hotel's overall service! Providing guests with a high-quality and comfortable living environment and a home-like stay atmosphere is our work purpose and unremitting pursuit! We will continue to uphold the warm and caring service concept to make you feel the warmth of home here. We sincerely look forward to your visit again and wish you a pleasant journey! María Fdez. de Valderrama, Voice of Customer Coordinator