Hard Rock Hotel Madrid

Hard Rock Hotel Madrid Reviews

Hard Rock Hotel Madrid

Rda. de Atocha, 17, Madrid, Community Of Madrid, 28012, SpainView Hotel Details
Hard Rock Hotel Madrid
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Hard Rock Hotel Madrid Guest Reviews

4.3/5
Very Good
64 review
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.6
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All reviews(64)
Positive reviews(60)
Reviews with photos/video(14)
Awesome stay(19)
Great location(16)
Friendly staff(13)
Awesome rooms(12)
Clean and tidy(11)
Convenient location(11)
Easy to get around(9)
Negative reviews(4)
Yen Yen
Classic King Room
Stayed in Jan 2025
Family
6 review
4.2/5
Very Good
Posted on Feb 17, 2025
Near atocha train station if you travel by train it is very good location. But if walk to city central it is about 25 minutes. It is not too far and not too near. For people who don’t want to walk too much may be need to think twice. Overall the room is clean, comfort and luxury.
Ivy
Classic Twin Room
Stayed in Jan 2025
Travel with friends
4 review
3.7/5
Posted on Feb 4, 2025
The room is too small, good for one person only. The 2 single beds are put together and more like a King size bed than 2 separate beds.
Response from Property: Dear Rock Star,Thank you for sharing your feedback with us. We hope you had a great time exploring Madrid and that you enjoyed your visit to the city.We’re sorry to hear that the room size did not fully meet your expectations. Our rooms are designed for comfort, and while the twin beds are placed together, they can be separated upon request.We truly appreciate your comments and will take them into account. We’d love to welcome you back for an even better experience in the future.Kind regards,Star Service
Yen Ni
Classic Twin Room
Stayed in Nov 2024
Travel with friends
4 review
4.7/5
Amazing
Posted on Dec 22, 2024
I had a fantastic time at Hard Rock Hotel Madrid! The room was spacious, stylish, and super comfortable, with a great shower and a music-themed design. The food was delicious, especially the breakfast buffet. The hotel’s location is perfect. It is close to popular attractions and the metro station nearby makes getting around easy. The staff were friendly and helpful, and the whole experience was fun and relaxing. I’d definitely stay here again!
Response from Property: Dear Rock Star, Thank you for taking your time to evaluate your stay at Hard Rock Hotel Madrid. We hope that you could enjoy yor time in the city. We are pleased to know that you had a pleasant stay with us. Wea re happy to know that the design of the room and its comfort as well as our gastronomic offer, the attention from the staff and our strategic location met your expectations. The whole team works hard to bring memorable experiencesto our guest so we are happy to know that we were able to achieved it.It was a pleasure to have you as a guest. We hope to see you again soon!Kind regards,Star Service
Lok Chee Linda
Classic Twin Room
Stayed in Jan 2025
Couples
2 review
4.5/5
Great
Posted on Feb 5, 2025
Convenient lication. Helpful staff. Comfortable stay. Decent restaurant.
Response from Property: Dear Rock Star,Thank you for sharing your experience with us! We’re happy to hear that you enjoyed our convenient location, the service from our team, and a comfortable stay.It’s also great to know that you had a good experience at our restaurant Sessions. We appreciate your feedback and look forward to welcoming you back to Hard Rock Hotel Madrid.Kind regards,Star Service
SC from HK
Superior Twin Room with City View
Stayed in Mar 2024
Couples
4 review
3.5/5
Posted on May 9, 2024
Good in location, near Atocha station. Good hotel facilities. Good star services. Good breakfast. BUT be careful to select the room, my room get a big column inside living room and bath room, very bad experience. I book the Superior twin room, but not superior, only at 1/F. No place to put our luggage, no table to put our accessories. May be you have to pay more to book large room will be better. And bad entrance design, you need to to go inside through a staircase, will be a problem if you have heavy luggage.
Response from Property: Dear SC from HK, We appreciate your comments about your experience at Hard Rock Hotel Madrid. Your feedback is very important to us as we want to provide you with a memorable experience.We work with passion and enthusiasm to create unforgettable experiences and we are happy to know that our strategic location and our breakfast were to your liking.On the other hand, we are sorry to hear that the room did not meet your expectations. For future stays, we also have a small lift that you can use to bring your luggage up to the reception. We hope to have you back soon!Yours sincerely,Star Service
wai ching
Superior Twin Room with City View
Stayed in Sep 2024
Family
1 review
4.0/5
Very Good
Posted on Oct 30, 2024
Overall it was a good stay but, check-in time is 3pm (we requested early check-in and we were lucky to do so at around 2pm) while check out time is 12pm. We requested a late check out as we were travelling back from Segovia but had to pay and only granted until 2pm (we were back from Segovia at around 2.30-2.45). I think it is fair to be able to check out at 3pm when the check in time is 3pm but call me demanding 😥
Response from Property: Dear Rock Star,Thank you for taking your time to evaluate your stay at Hard Rock Hotel Madrid. We hope that you could enjoy your time in the city.We hope that the facilities as well as the services were of your liking. We are pleased to know that you had a goo experience at the time of the check-in. On the other hand, we are sorry to know that our check-out policy didn´t met your expectations.It was a pleasure to have you as a guest. We hope to see you again soon!Kind regards,Star Service
we****a74619
Classic King Room
Stayed in Aug 2024
Business travelers
53 review
4.0/5
Very Good
Posted on Sep 28, 2024
good location next to the train station with easy taxi access to the airport.
Response from Property: Dear Rock Star,Thank you very much for sharing with us such a positive review of your stay at Hard Rock Hotel Madrid.You don't know how happy we are to read that everything was up to your expectations and that you had a memorable experience. We like to take care of every detail to ensure that we are providing the highest quality service to all our guests, so we are very proud of your review.We would love to see you again very soon!Yours sincerely,Star Service
Sean Anthony
Classic King Room
Stayed in Jun 2024
Couples
28 review
5.0/5
Outstanding
Posted on Jul 5, 2024
A lovely hotel. Excellent rooms and breakfast very tasty and good calue. The room had good AC controlled by the reception desk. Only issue is looks overlook lobby and not an exterior window.
Response from Property: Dear Sean Anthony,First of all, we would like to thank you for taking the time to rate your stay at Hard Rock Hotel Madrid.We are delighted to know that you enjoyed your stay with us and that our varied breakfast and the air conditioning in the rooms met your expectations. Your satisfaction is our greatest reward and motivates us to continue providing exceptional service to all our guests.For future stays, you can book an exterior room if you wish. Please do not hesitate to inquire at the reception.We look forward to seeing you again very soon.Kind regards, Star Service
Joachim Ohnona
Classic King Room
Stayed in May 2024
Couples
48 review
5.0/5
Outstanding
Posted on Jul 22, 2024
Wonderful experience - the bed was incredibly comfortable. We’re about to order the exact same mattress.
Response from Property: Dear Joachim,Thank you for evaluating your stay at Hard Rock Hotel Madrid. Your feedback is very valuable for us to improve day by day.We are delighted to read that our bedding exceeded your expectations and that you wish to have a mattress like ours.It has been a pleasure having you. We would love to see you again very soon!Sincerely,Star Service
Anonymous User
Superior King Room With City View
Stayed in Apr 2024
Travel with friends
1 review
2.5/5
Posted on Jun 26, 2024
Everything is good until I found out that there’s unknown charges by hardrock in my credit card bill. Have reached out to out to ask for explanation but hardrock seems like ignoring me and no reply so far
Response from Property: Dear Guest,Thank you very much for taking the time to share your impressions of your stay at Hard Rock Hotel Madrid. We carefully review each review to continue improving every day and maintain our motivation at its highest.We regret that you have that impression; we are meticulous with billing and would appreciate it if you could contact us via email so that we can review it.Lastly, we hope to have a second chance to make your stay a memorable experience.Best regards,Star Service
Frank Travaini
Superior King Room With City View
Stayed in Feb 2024
Couples
39 review
5.0/5
Outstanding
Posted on Mar 20, 2024
Great stay and location ⭐⭐⭐⭐⭐
Response from Property: Dear Frank,First and foremost, we would like to thank you for taking the time to evaluate your stay at Hard Rock Hotel Madrid.We are delighted to hear that you enjoyed your stay with us and that our team met your expectations. Similarly, we are pleased to know that you found our location favorable, being close to Atocha station and the city's main museums.We look forward to welcoming you again very soon.Thank you very much.Kind regards,Star Service
Jacky Leeyw
Superior King Room With City View
Stayed in Apr 2024
Couples
11 review
4.5/5
Great
Posted on Jun 1, 2024
Good Service and help staff. The hardrock cloth will get 15% discount for room guest.
Response from Property: Dear Yew Weng,First of all, we would like to thank you for taking the time to review your stay at Hard Rock Hotel Madrid. The entire team is very grateful to have received you. We are glad to know that the treatment of our staff and the service offered have made your stay a memorable experience.It was a pleasure to have you as our guest, we hope to see you soon! Yours sincerely,Star Service
Guest User
Classic King Room
Stayed in Mar 2024
Solo travelers
3 review
3.2/5
Posted on May 13, 2024
The service is not great at all and the receptionist is gonna charge you money without telling you first so be careful. Otherwise the room was okay
Response from Property: Dear Guest, We appreciate your comments about your experience at Hard Rock Hotel Madrid. Your feedback is very important to us as we want to provide you with a memorable experience.We work with passion and enthusiasm to create unforgettable experiences and we are glad to hear that the cleanliness of the rooms and amenities have met your expectations. On the other hand, we are sorry to hear that the deposit taken per stay was not to your liking. Guests are informed at each check in and it is also done on a data phone where guests can see the amount of the deposit. We hope to have you back soon!Yours sincerely,Star Service
Guest User
Classic King Room
Stayed in Jun 2024
Family
3 review
3.7/5
Posted on Jul 30, 2024
Good location, price reasonable and very convenient, highly recommend
Response from Property: Dear Rock Star,Thank you for reviewing your stay at Hard Rock Hotel Madrid. Your feedback is very valuable to us as we strive to improve every day.We are delighted to read that our facilities met your expectations and that you were able to enjoy the capital thanks to our strategic location.It has been a pleasure having you with us. We would love to see you again very soon!Sincerely,Star Service
XIAN
Classic King Room
Stayed in Aug 2023
Couples
2 review
5.0/5
Outstanding
Posted on Sep 28, 2023
Good location and service, near Atocha train station. Walking distance to Prado museum and El retiro park
Response from Property: Dear Xian,Thank you for taking the time to evaluate your stay at Hard Rock Hotel Madrid. Your feedback is invaluable to us as we strive to improve daily.We are delighted to read that our facilities met your expectations and that our location near the museums and Atocha train station was convenient for you.It has been a pleasure to have you here. We would love to see you again very soon!Sincerely,Star Service