Hotels in Stratford, London

Staff are okay. But they gave my family a wrong room type (suite vs superior room). My family member did not realize until they talk to me the next day. This is not acceptable as their explanation is overbooked and just randomly gave them a room.

I booked a twin room for my daughter and I as we were spending the day at Westfields and then going into London for MJ the Musical. I parked my car in the hotel car park which was great. The room was spotless and had everything we needed. The staff were friendly and welcoming. We ate in the restaurant, which is something we don't usually do but we were glad that we did! The food was good value and tasty! Breakfast in the morning was also very good! We have zero complaints. Great hotel and we would definitely stay again.

This hotel is very well located right by the Stratford station, which is great for getting round central London without paying the high hotel prices. That said, this place was very expensive for a 3-star hotel and not the best experience. The rooms are ok but quite small, and the area is loud - packed your earplugs. The mattress was too soft for my liking. We stayed for 3 nights but the daily cleaning service wasn’t very comprehensive, often just making the bed, dropping off towels but not cleaning very well. We’ve stayed at other Moxys in other countries and this was probably the worst, though it wasn’t completely bad. The staff were nice, and the common area downstairs is nicely designed.

The hotel was reasonably priced. While it's a bit out of the city center, having a subway station right downstairs made getting around incredibly convenient and hassle-free. It's situated in a new development, with a fantastic pedestrian street below offering a large shopping mall, a supermarket, and numerous dining options. The hotel itself is also quite new. We didn't have any special requests, so we didn't interact much with the service staff, but the front desk was efficient and friendly, making check-in quick. I would definitely consider staying here again in the future.

While waiting for the airport pickup after checking out, the female reception approached me asking for payment for service charge. When I told her that I would complain to Trip.com for this extra charge, she said it was their discretion to charge this additional charge to the guests or not (what?) and I had the option not to pay. And I told her that I chose not to pay. I am not sure what it is. But I felt something not right. From the start until I left, I never felt welcome at this hotel. I will not stay at this hotel again.

The hotel is very clean, with rooms that are just the right size for two people. Each room comes with a small kitchen, which is very convenient. There is also a water dispenser in the lobby, as well as laundry facilities and a fitness room. The staff are friendly and helpful. One thing to note is that the hotel only changes bed sheets and towels for guests staying more than 8 nights, which might not suit everyone.

This review is based on the price point and the value provided . The comms from the property were excellent , check in was very straight forward and easy , upon arrival the room was in excellent condition and very clean. The room itself is small but comes with a kitchen , at the price this was very acceptable , considering the proximity to the tube . You can be in central London within 10-15 mins and the olympic park is also very close. This is an excellent option for travellers on a budget needing a base to explore London . It is not the fault of the property , but the close proximity to street level makes it a bit difficult for light sleepers and we could hear every movement of the noisy guests above us. Overall a very nice stay , thanks to the property for their efforts.