Dreamtel London Kensington

Dreamtel London Kensington Reviews

Dreamtel London Kensington

32-36 Hogarth Rd, Kensington and Chelsea, London, SW5 0PU, United KingdomSee Hotel Details
Dreamtel London Kensington
Dreamtel London KensingtonDreamtel London KensingtonDreamtel London Kensington
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Guest Reviews

7.4/10
501 review
Verified reviews
Location8.0
Amenities6.6
Service7.2
Cleanliness7.6
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All reviews(501)
Positive reviews(424)
Reviews with photos/video(101)
Convenient location(96)
Easy to get around(73)
Too noisy(57)
Close to metro(57)
Great value for money(35)
Comfortable bed(23)
Perfect for business trips(13)
Tasty food(6)
Negative reviews(77)
Christopher
Standard Single Front Facing
Stayed in Feb 2025
Business traveler
7 review
10/10
Outstanding
Posted on Mar 21, 2025
Finding an affordable, quality hotel in London is hard and I was really pleased with this place. The location was easy to find, a very short walk from the tube, and a longer but nicer walk from national rail at Paddington. Check-in was polite and straightforward, and theres someone at the front desk at all times. There's no elevator which may be a challenge for some, and the corridors are quite narrow with a series of heavy fire doors, might be frustrating for those who don't travel light. The room was incredibly small but well taken care of, clean, and had everything I needed. Storage space with hangers for unpacking, comfy single bed, working TV, full bathroom setup, window. It was kinda like the sort of room you'd expect to have on a ship, charming but compact. Having guests over was a little awkward, and making the bed work for two was a little precarious; was worried I'd lose my date out the window. They turned down my room every day and brought fresh towels and restocked the tea and coffee selection. Checkout was also very easy. Cannot complain and would stay again if the same deal was available.
Guest User
Standard Single Front Facing
Stayed in Feb 2025
Traveling with friends
3 review
6.5/10
Posted on Mar 11, 2025
Hotel is much older than the picture, the room is probably smaller than you expect. The TV isn’t working and there isn’t a controller for it. Air conditioner isn’t working either. Outside is covered and hard to find at the moment. But the bed is clean and comfy, very close to the station, good for money if you are used to travel.
Guest User
Standard Single Back Facing
Stayed in Mar 2025
Solo traveler
6 review
7.0/10
Posted on Apr 26, 2025
Nice hotel in a good location, however be aware that some rooms back into busy railway tracks with trains running late at night and early morning.
Anonymous User
Superior Single Front Facing
Stayed in Mar 2025
Solo traveler
6 review
6.0/10
Posted on Apr 22, 2025
The room is very small and very noisy in the midnight. Can hear noise everywhere. I can’t sleep well in this trip
Anonymous User
Standard Double Room
Stayed in Sep 2024
Couple
9 review
9.0/10
Great
Posted on Oct 13, 2024
This hotel location is superb. Very very near to earls court station and earls court has different lines so it is really convenient. However it is not advisable to stay out too late as this location has quite fair bit homeless people. We stayed this hotel twice for our trip at London > Paris > London. They helped us stored our luggages when we were away to Paris for 2 days. The room we got for our first stay which was at the ground floor was very spacious and nice,had a shower (though my bf spotted mice in the room), but the second stay which was at 3rd floor was quite small that we had difficulty opening two huge luggages on the floor and you have to take a shower in the bathtub. Cleanliness is ok and they provide you some basic toiletries - shower cap, toothbrush, cotton bud, hairdryer too. Nonetheless, with the luggage storage service and location, still not bad to stay.
Guest User
Superior Twin Room
Stayed in Sep 2024
Couple
1 review
8.0/10
Very Good
Posted on Oct 4, 2024
The room is good for the price, but there is no lift so I had to carry 3 large bags with me to t he basement and the stairs was too small, the WiFi connection was too bad
Response from Property: Dear guest,We are sorry to see you are not satisfied with your stay. Please accept our apologies for any inconvenience you`ve met. We will use your review to improve our service.Kind RegardsDreamtel Team
Anonymous User
Standard Double Room
Stayed in Sep 2024
Family
11 review
9.5/10
Amazing
Posted on Oct 6, 2024
Love the location. It is very close to Earl Court train station. Our room was next to the railway station so you get extra entertainment.
6/8
Response from Property: Dear guest,Thank you for your feedback. It is always motivating to see that we made your stay pleasant.Kind RegardsDreamtel Team
Guest User
Standard Single Room
Stayed in Aug 2024
Solo traveler
5 review
6.0/10
Posted on Sep 14, 2024
during my stay, hot water was unavailable and the aircon in my room was unable to heat, same for the electric heater.
Response from Property: Hi Madam/Sir,We deeply apologise your stay did not meet your expectation. After investigation for the management team, we are sure the hot water running normally and there no problem. For the heater already setup for working on November to April only. But we still have option for portable heater and you need to ask with the front desk staff.
Njohns13
Standard Single Front Facing
Stayed in Feb 2025
Solo traveler
16 review
9.0/10
Great
Posted on Mar 16, 2025
The hotel is in a great location a few minutes walk from Earls Court underground station with lots of restaurants and food places right around the corner. The room was comfortable and the bed nice.
Ezzadventurer
Superior Single Back Facing
Stayed in May 2025
Solo traveler
18 review
9.0/10
Great
Posted on Jul 2, 2025
A nice little hotel in Earls Court. I would stay here again.
Jada-Mai Howard
Superior Twin Back Facing
Stayed in May 2025
Traveling with friends
16 review
10/10
Outstanding
Posted on Jun 11, 2025
Nice hotel with a good location right near Earls Court Station.
Basma
Standard Single Room
Stayed in Oct 2024
Solo traveler
2 review
10/10
Outstanding
Posted on Nov 13, 2024
I loved the food. It was halal friendly
Tabitha87
Standard Double Room
Stayed in Jul 2024
Other
1 review
9.0/10
Great
Posted on Aug 7, 2024
Lovely hotel to stay at, would happily go back. When we arrived the staff at reception where helpful and gave us all the information we needed. When arriving at our room I was pleasantly surprised (after reading other reviews) the room was well presented and it's clear that they have been updated, the only thing I would say is that it appears to be missing the final touches. There was aircon, this was noisy but not an issue for myself and my daughter. The room we had was small but functional for what we needed. The bathroom was our only minor issue, when I went into the bathroom upon our arrival it was like a sauna, the bath taps where constantly running (this has been a long standing issue as there are marks from it) and whoever had last been in the room was running hot water so the bathroom was very hot, switched it to cold and the issue resolved. Lovely peaceful street to stay in minimal noise from the road. The breakfast was a strange one for us. When we arrived at breakfast there was toast, cereal, yogurt and pastries that had seen better days. The hot offer was noodles, chicken mini sausages and beans... Tbf the noodles where lovely just not what we expected for breakfast.
Anonymous User
Superior Single Room
Stayed in May 2024
Traveling with friends
6 review
5.0/10
Posted on Jun 24, 2024
poker-face reception and noisy equipment, the lift is only going to the third floor so you need to walk if your room is on the fourth. And the railway near the hotel can be very noisy. !!!The water in the bathroom was unbelievably small and you might get an unsatisfied shower. One time toothpaste was obviously not purchased from the UK, maybe the hotel was trying to reduce the cost but forgot to respect people overseas. The late-night street in this area is not safe, was cursed by some random drunkard for no reason. But the location is good, close to the underground station and there is a Paul nearby and a coop supermarket.
Response from Property: Dear Guest,We are deeply sorry that you didn`t enjoyed your stay. We are always happy to change the room for our guest if we have availability for that. Unfortunately, the building is very old and the lift is going only to the 3rd floor. Regarding the toothpaste, we use our own brand, as Dreamtel Group Hotels and Resorts is mainly based in Malaysia we produce and deliver our toothbrushes and toothpaste from there, that's why we are not ordering them from UK. We respect all people and nationalities, and we are sorry if you get this the wrong way. Regarding the area, it is usually quiet and safe place, we are sorry to hear that you had bad experience with this. We hope you have nice and enjoyable summer ahead. Kind RegardsDreamtel Team
Jason8
Deluxe Triple Room
Stayed in May 2024
Family
12 review
7.0/10
Posted on Jun 20, 2024
The location is wonderful, only 5 minutes from Earl’s Court train station. We booked a room for 3, asked for 2 keys but rejected. Since the reception closed at 8, people need to use key card to enter, our daughter went out at night whereas we stayed in the room, the problem was the room needed to insert the key card to activate the lights. Finally the staff gave us a fake key card to solve the problem. There was no replacement of shower gels making the shower without gels. We needed to get small bottle of bath gels from the reception. It was a bit noisy at night in our lower ground floor room. Good thing was the hotel provided 3 pack of biscuits for drinking the coffee in the morning.
Response from Property: Dear Guest. Im deeply apologise that you stay did not meet your expectation. For your information our reception counter open 24 hour with staff on duty. We just close the main entrance in the night for a safety purpose, but its accessible with the room key or can ring the bell outside if your forget the key. The shower gel was replace everyday by housekeeping team. As your mention there no replacement for the shower gel, i will forward this to the related department for future action. I ope can see you again in future.RegardsAldevron Alex