Huttons Hotel, Central London Reviews

Response from Property: Dear Kristina,Thank you for your feedback and kind words. We're pleased to hear you enjoyed our great location, friendly 24/7 reception team, and breakfast. It’s also lovely to know you found a great coffee spot nearby!We acknowledge your comments about the building and elevator. As part of a historic property, some elements can feel a bit dated, but we’re always looking for ways to improve guest comfort while preserving the hotel’s character.Thank you again, and we hope to welcome you back soon!Warm regards,AshleyOperations ManagerHutton’s Hotel

Response from Property: Dear DavidGonc,Thank you so much for your outstanding review! We're delighted to hear you enjoyed our location and found the room well-equipped, even if a bit tight.We appreciate your note about the shower pressure and will have our team look into it to ensure an even better experience next time.We hope to welcome you back again soon!Warm regards,AshleyOperations ManagerHutton’s Hotel

Response from Property: Dear Sueong,Thank you for taking the time to share your feedback, though I must express our disappointment at the level of exaggeration and inaccuracy presented in your review.We acknowledge that, due to the historic nature of our building, some rooms may have naturally uneven flooring. This is noted across various guest reviews and is often considered part of the building’s character. However, we understand this may not suit everyone’s preferences.You rightly pointed out a problem with the door, which had not been brought to our attention prior to your stay. Once reported, our maintenance team addressed the issue immediately and resolved it. Prior to the fix, our front desk staff offered a room move, which you declined. This offer was also repeated again during your early departure, and again, you chose not to accept it. At no point was your request for a room change refused by our staff—quite the opposite.In regards to your cancellation request, I must clarify that this was not due to the condition of the room, as stated in your review. Instead, your request was based on having found a better rate for the remainder of your stay. As with most hotels, rate discrepancies found after check-in do not qualify as valid grounds for a free cancellation or refund. Our team acted entirely within standard industry practice in declining this request.You were never “trapped” in any way. You were presented with several options, including a room move, on multiple occasions. Unfortunately, you chose not to pursue any of these solutions. To suggest otherwise is both misleading and unfair to the staff who genuinely tried to assist you.We always welcome feedback, positive or negative, when it is fair and constructive. However, I must respectfully disagree with the tone and content of your review, which I do not believe accurately reflects the reality of your stay or our service standards.Kind regards,AshleyOperations ManagerHuttons Hotel

Response from Property: Dear Sabrina,Thank you for your kind review. We're so pleased to hear you enjoyed our convenient location and found the facilities good value for money. It's especially lovely to know our team were helpful during your stay — we're always happy to assist wherever we can.We truly appreciate your recommendation and hope to welcome you back again soon.Kind regards,AshleyOperations ManagerHuttons Hotel

Response from Property: Dear Steg,Thank you so much for taking the time to share your feedback.We're delighted to hear you enjoyed our central location and that our team made a positive impression during your stay your kind comments about their service are truly appreciated.We’ve noted your feedback regarding the water pressure on the 5th floor and will ensure this is looked into. We're also glad you enjoyed the continental breakfast and found the room clean and well-equipped.We hope to have the pleasure of welcoming you back on your next visit to London!Warm regards,AshleyOperations ManagerHuttons Hotel

Response from Property: Dear Guest,Thank you so much for your wonderful review. We’re delighted to hear that you and your sister had a pleasant stay and enjoyed watching Wicked at the Apollo Victoria. It’s great to know that room 506 met your needs – being spacious, clean, and well-equipped.We’re also pleased that you appreciated our convenient location for sightseeing and the ease of accessing local attractions on foot. Your kind words about our friendly and helpful staff, as well as our complimentary luggage storage, mean a lot to us.We look forward to welcoming you back in the future.Kindest RegardsSabrin DaoudGeneral Manager

Response from Property: Hello,Thank you for your feedback, and we’re sorry to hear that your recent stay didn’t meet expectations. As our hotel is located in a Victorian building, room sizes can vary significantly, and unfortunately, it’s not possible to display every room layout on booking platforms.We’re also surprised to hear that reception didn’t assist, as we always offer to store extra luggage in our luggage room to help make your stay more comfortable. Your comments are important to us, and we’ll be reviewing them with our team to ensure better communication and support in the future.Kind regards,Samyak

Response from Property: Hello,Thank you for your detailed feedback. We're glad you found the mattress comfortable and appreciated the location.We’re truly sorry to hear about the discomfort caused by the heat—unfortunately, the recent heat wave has made it especially challenging in buildings without air conditioning. We understand the fan noise was disruptive and will be reviewing our equipment to ensure better quality and cleanliness. The shower hose issue has already been resolved, and we appreciate you bringing it to our attention.Regarding the lift, please rest assured it is regularly maintained and fully compliant with all safety regulations. Your comments are valuable, and we’ll continue working to improve the overall guest experience.Kind regards,Samyak

Response from Property: Dear Andi,Thank you very much for taking the time to leave your feedback, we’re so pleased to hear you had an amazing stay with us!We appreciate your comments regarding air conditioning. While it’s true that extreme heat is rare in London, we do understand how it can affect comfort during the warmer days. We do provide fans upon request and are always looking at ways to improve the guest experience.We hope to welcome you back again soon!Warm regards,AshleyOperations ManagerHuttons Hotel

Response from Property: Dear Guest,Thank you so much for your kind and detailed review! We're delighted to hear that you enjoyed your stay with us and appreciated our convenient location, friendly team, and the comfort of your room. It's great to know you found everything you needed for a pleasant visit, and we’re especially glad you’d consider staying with us again. We look forward to welcoming you back on your next trip to London!AshleyOperations ManagerHuttons Hotel

Response from Property: Dear Guest,Thank you for your honest feedback. We’re glad you appreciated our great location. We’re sorry to hear about the noise and small room size, especially being near the elevator.Regarding the room service, please note that it is provided by an external company. When you scan the QR code in the room, some delivery staff may ask guests to collect their orders from reception, while others deliver directly to the room. This varies depending on the delivery staff, not our hotel team. Usually, the delivery staff will contact you to clarify.We appreciate your understanding and hope to welcome you again.Warm regards,AshleyOperations ManagerHutton’s Hotel

Response from Property: Dear Gherauelle Rae,Thank you for your outstanding review! We’re delighted to hear you enjoyed our perfect location and found our team absolutely nice.We appreciate your understanding regarding the early check-in fee, which is charged at £10 per hour.We look forward to welcoming you back in the future!Warm regards,AshleyOperations ManagerHutton’s Hotel

Response from Property: Dear Guest,Thank you for your kind feedback. We're so pleased to hear you enjoyed our central location and that our team and cleanliness made a positive impression on your stay.We hope to welcome you back again soon.Kind regards,AshleyOperations ManagerHuttons Hotel

Response from Property: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We understand how important a good night's rest is, and we’re sorry to hear that the proximity of your room to the elevator impacted your comfort.Regarding the cleanliness issues you mentioned, we take all guest feedback seriously and will certainly look into improving the maintenance and hygiene standards in our rooms. We regret that we didn’t meet your expectations on this occasion and will review the situation to ensure better service in the future.Your comments about our staff are also appreciated, and we will use this as an opportunity to provide further training to ensure our team responds appropriately to guest concerns.We truly value your feedback, and we hope you’ll consider staying with us again to experience the improvements we will be making.Kindest regards,Huttons Hotel