Wellington Hotel by Blue Orchid

Wellington Hotel by Blue Orchid Reviews

Wellington Hotel by Blue Orchid

71 Vincent Square, Westminster, London, SW1P 2PA, United KingdomSee Hotel Details
Wellington Hotel by Blue Orchid
Wellington Hotel by Blue OrchidWellington Hotel by Blue OrchidWellington Hotel by Blue Orchid
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Guest Reviews

8.5/10
Very Good
46 review
Verified reviews
Location8.8
Amenities8.3
Service8.2
Cleanliness8.9
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All reviews(46)
Positive reviews(40)
Reviews with photos/video(9)
Awesome stay(8)
Great location(7)
Quiet & comfortable(6)
Negative reviews(6)
Sarahontour
Superior Single Room
Stayed in Dec 2024
Solo traveler
10 review
9.5/10
Amazing
Posted on Jan 10, 2025
Great location, so central but very quiet with no traffic or noise at night, great staff, nice room, small but not the smallest I've seen in London, but very frustrating that lift wasn't working both days I was there (& hadn't been working all week apparently) so three flights of steps with large bag. Room had no full length mirror and only a small mirror in bathroom which is not great for a 4 star hotel.
Response from Property: Dear Sarah,Thank you for taking the time to share your experience from your recent stay at The Wellington by Blue Orchid Hospitality. We are pleased that we generally satisfied your expectation. Please accept our apologies for any inconvenience which may have been caused due to the limited lift service during your stay.Our lifts are serviced on a regular basis; however, we regret that there was a sudden malfunction of the lift. The third-party lift engineers have already attended and restored the lift service to the hotel as quickly as possible.We thank you for choosing to stay with us and look forward to welcoming you back again soon when we hope to be able to demonstrate and for you to witness the high standards more usually associated with Blue Orchid Hospitality. Until then, we remain With kind regards, Blue Orchid Guest Relations
McBlack
Executive Twin Room
Stayed in Apr 2025
Business traveler
1 review
10/10
Outstanding
Posted on Jun 7, 2025
The hotel is conveniently located to many of the city’s sites.  Travel by underground is easy.  Victoria Station and St. James Stations are close by.  Lots of pubs near by.
Response from Property: Dear Guest,Thank you for your thoughtful review and for sharing your experience with us. We are delighted to hear that you enjoyed your stay and appreciated the tranquil setting of our Westminster location, as well as the proximity to London's main attractions.The team at The Wellington will look forward to the opportunity of welcoming you back during your next visit to London. Until then, we remainWith kind regards,Blue Orchid Guest Relations
Crystal
Superior Queen Room
Stayed in Jun 2024
Family
5 review
3.5/10
Posted on Jul 27, 2024
This is the worst hotel that I have stayed in the UK, although it is a four-star hotel. I even think it is discrimination/scam towards tourists as I see they treated the local British normally, putting them in the Wellington Hotel. Yet, the staff put us and other tourists to the rubbish Rochester Hotel. I spent so much money on the room in this Wellington Hotel, but the staff replaced us with another hotel (a three-star called Rochester Hotel) without giving any explanation. As seen in the attached photo, this Rochester Hotel is still under renovation, with workers working and nasty, chemical smell flying everywhere (I can even smell it in my hotel room), the staff still put us in this hotel. I complained and sought help from the staff, but they were useless. They insisted it's alright for me to stick with this hotel room. So outrageous and unreasonable!
Response from Property: Dear Crystal,It is disappointing that you remain dissatisfied despite all of our endeavours to assist you.With kind regards,Blue Orchid Guest Relations
Holistic Medical Care Service
Executive Double Room
Stayed in Mar 2024
Business traveler
6 review
7.0/10
Posted on Apr 15, 2024
Near Buckingham Palace and Westminster abbey
Response from Property: Dear Holistic Medical Care Service,We are pleased to hear you found our location suited your needs.Thank you for choosing to stay with us. We hope to welcome you back to The Wellington in the future for what we are sure will be another pleasant stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations
Guest User
Superior Queen Room
Stayed in Mar 2024
Family
1 review
3.5/10
Posted on Apr 20, 2024
They checked us in then didn’t have a room for my daughter and I. After waiting an hour we were given a room with a window next to the kitchen exhaust because they could not find our information. The room had an awaful food smell that I was hoping would get removed by the air vents but the ac didn’t work and opening the window only made the smell worse. Night 2 and 3 they ended up moving us to another property that was in construction that was less stars but the room smelled better. The hotel did there best to get us into a decent room but Trip.com refused to help in the matter. Trip.com refuses to adjust the pricing for the room I stayed in and will not make any adjustments or compensation. My total for the 3 nights in the room I requested was $667 the total for the rooms I actually stay in was $250. I should have been refunded for my overpayment however Trip.com says they cannot protect their customers. This was hopefully a rare case but beware of using a third party site to book any room. I know this hotel would have helped me right away if I would have booked directly through them.
Response from Property: Dear Guest,We regret to hear that your expectations were not fully satisfied on this occasion. We hope you will give us another opportunity for us to demonstrate, and for you to witness, the high standard of facilities and services more usually associated with our group.In the meantime, assuring you of our best attention, we look forward to welcoming you back to restore your faith in our hotel group, we remain, With kind regards, Blue Orchid Guest Relations
Guest User
Superior Queen Room
Stayed in Oct 2024
Couple
3 review
8.5/10
Very Good
Posted on Nov 8, 2024
Great location, comfortable bed& good service
Response from Property: Dear Guest,We are pleased to hear you found our location suited your needs and delighted that your expectations were fully satisfied.We hope to welcome you back to The Wellington in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations
Mike Lutz
Superior Single Room
Stayed in Feb 2024
Business traveler
9 review
8.5/10
Very Good
Posted on Mar 11, 2024
All in all a nice hotel reasonably priced for the location. Staff were very friendly and efficient and the room was comfortable. Bathroom a little dated and unfortunately my room was next to a generator outside which had an annoying but not awful hum throughout the night. I was upgraded to a larger room so didn’t think I could really complain. Overall happy to recommend
Response from Property: Dear Mike,Thank you for reviewing your recent stay at The Wellington and for your kind recommendation.It is wonderful to read that you enjoyed all aspects of the stay and we are delighted that we fully satisfied your expectations.We look forward to welcome you back to The Wellington in the future for what we are sure will be another pleasant stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations
Chungyi
Executive Double Room
Stayed in Dec 2022
Family
13 review
10/10
Outstanding
Posted on Apr 25, 2023
Overall, this hotel is a good choice if you're looking for a comfortable stay in London city.
Danielle Rixon
Executive Double Room
Stayed in Dec 2022
Couple
2 review
10/10
Outstanding
Posted on Feb 5, 2023
The hotel was lovely, few issues tho, was that we booked our room based on the pictures, which isn't what we got, when the manager told us that they did give us the executive double, even tho i showed her the pictures off the room i choose, and what we was expecting, she wasnt really interested in what i was trying to say, it wasn't the room we chose based on the pictures, which is false advertising, so was a bit unhappy about this because the executive double room was alot bigger and also had a couch in, on pictures. I kno I sound stupid because off this but we chose that room because it had more space, wasn't aware about being charged for trays £4 each when getting room service. And Breakfast was very slow, nothing ready, no bread left, had to ask for stuff.
Lap shun
Superior Queen Room
Stayed in Nov 2023
Business traveler
5 review
10/10
Outstanding
Posted on Jan 2, 2024
nice hotel
Response from Property: Dear Lap,We are delighted that your expectations were fully satisfied during your recent stay with us at The Wellington.We hope to welcome you back in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations
Guest User
Superior Queen Room
Stayed in May 2025
Family
6 review
9.5/10
Amazing
Posted on Jun 16, 2025
The price to the hotel in London is over 1400 per night, which is very cost-effective. I checked the price on that day and it was over 300 cheaper than what I booked before. The accommodation is very large and close to the school, very quiet. The first choice hotel for flying to Gatwick Airport, it is actually close to the commercial street, not so touristy, and it is only more than 10 minutes walk from Sloane subway station. It is very close to Victoria station. If there is a disadvantage, it is that you have to check in at 3 o'clock to get a room. As you can imagine, the business is too good.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for choosing to stay with us at The Wellington and for taking the time to review your recent experience.We are so pleased to see that you had a great stay and found our location convenient. Our team will look forward to welcome you back in not so distant future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations
Guest User
Superior Single Room
Stayed in Jun 2025
Solo traveler
1 review
7.0/10
Posted on Jul 15, 2025
My deposit wasn't refunded. I emailed them but got no reply. I don't remember dirtying the room so I don't know why I wasn't refunded.
Original TextTranslated by Google
Response from Property: Dear Guest,The reservation details are unknown or verifiable, therefore, we are unable to comment on your particular feedback. However, please note a holding amount is requested at check-in from each guest to cover any potential incidentals during the stay unless the entire invoice is being settled by a company. If no additional charges are incurred or facilities are utilised, the holding amount is automatically released by the guest's bank. On credit cards statements, the pre-authorised amount might reflect as a pending transaction, while for debit cards, it may appear as a debited amount. Typically, this hold lasts for 5-10 days; however, the exact duration may vary based on the policies of the individual bank. Please be assured that the hotel does not receive these funds, it is effectively ‘blocked’ by the issuing bank, until or unless the pre-authorised amount is used to settle any incidental charges, normally on departure from the hotel. Please note the hold transaction will disappear from the pending charges. It might to be seen as a refund on the account. We hope at the time of reading our message, you have seen the credit back in your account.In the meantime, assuring you of our best attention, we remain,With kind regards, Blue Orchid Guest Relations
Guest User
Superior Queen Room
Stayed in Apr 2025
Traveling with friends
10 review
10/10
Outstanding
Posted on May 20, 2025
The room is large, but the bathroom is small, and you need to stand in the bathtub to take a bath
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to share your experience following your recent stay at The Wellington.We are pleased to hear that your expectations were fully satisfied.Thank you for choosing to stay with us. The team at The Wellington will look forward to welcome you back in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations
jackwu55555
Superior Queen Room
Stayed in Sep 2024
Couple
24 review
9.0/10
Great
Posted on Oct 9, 2024
I am very satisfied with the Garden Hotel at this price. There is a green park at the door. Check-in specifically emphasizes that we will not accept other addresses in the surrounding area. Finally, our requirements were met.
Original TextTranslated by Google
Response from Property: Dear jackwu55555,Thank you for taking the time to provide feedback following your recent stay at The Wellington.We are pleased that we generally satisfied your expectation.We take this opportunity to thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations
Jendrik Derk
Superior Single Room
Stayed in Mar 2025
Business traveler
1 review
4.0/10
Posted on Apr 5, 2025
Don't be fooled by the building's beautiful exterior! Unfortunately, the stay was not good at all. I was given a room on the ground floor – directly opposite the public restrooms and right next to the storage room for cleaning equipment. The armchair in the room had stains and the window couldn't be opened. This made the air in the room very stuffy. The service at the reception was poor and quite snippy. For 250 euros per night, a very disappointing stay!
Original TextTranslated by Google
Response from Property: Dear Jendrik,Thank you for sharing your feedback regarding your recent stay with us. We sincerely regret any inconvenience you may have experience during your time at our hotel.We have a 24 hours reception team and Duty Managers available at the hotel to ensure all guests have a comfortable stay. Had you informed us of your dissatisfaction with the room provided, the team would have made every endeavour to assist you with a move to an alternate room. Should you consider staying with us again, we will ensure that your experience is both comfortable and convenient.In the meantime, we assure you of our best attention and hope to welcome you back in the future. Until then, we remain,With kind regards,Blue Orchid Guest Relations