Vilenza Hotel

Vilenza Hotel Reviews

Vilenza Hotel

38 Newark St, Tower Hamlets, London, United KingdomSee Hotel Details
Vilenza Hotel
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1 night

Guest Reviews

7.9/10
Good
54 review
Verified reviews
Location8.1
Amenities7.5
Service8.1
Cleanliness8.1
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All reviews(54)
Positive reviews(45)
Reviews with photos/video(9)
Awesome stay(22)
Friendly staff(20)
Negative reviews(9)
Business Traveller2025
Classic Double Room
Stayed in Mar 2025
Business travelers
9 review
4.5/10
Posted on May 3, 2025
Booked a double room through trip.com and was informed upon arrival that I was to be put in the annex building which is on top of a restaurant 5min walk from the main hotel with no staff/reception. Was basically a block of flats. Receptionist was very nice, showed me a few room options let me choose but all were not like the photos on the website. Some had a microwave, others were without tea/coffee facilities. My tv did not work, was given no soap or body wash etc unlike the photos. Cleanliness also seemed to be an issue and felt quite dusty. Didn’t feel too secure as no keycards and only pin for rooms/main door. I assume these are not changed either and so anyone could walk through if they know the combination
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. At Vilenza Hotel, guest satisfaction is our top priority, and we take all concerns seriously.We want to assure you that we have made significant improvements to both our quality of service and our facilities to enhance the overall guest experience. Your feedback has been invaluable in helping us make these changes, and we truly appreciate your patience and understanding.We would love the opportunity to welcome you back and provide you with the high standard of service that we strive for. Please do not hesitate to reach out to us directly if there’s anything we can do to make your next stay more enjoyable.Vilenza Hotel Management
Ming
Classic Double Room
Stayed in Mar 2025
Couples
7 review
7.0/10
Posted on Apr 25, 2025
Small hotel but it is nice place , it is near white charter , it is easy to find it
Response from Property: Dear Guest,Thank you for your feedback! We appreciate you taking the time to share your experience and look forward to welcoming you back to Vilenza Hotel.Vilenza Hotel Management
CHUNGHSUAN
Classic Double Room
Stayed in Feb 2025
Solo travelers
4 review
9.0/10
Great
Posted on Mar 19, 2025
The place and service was really good, especially Ms Laura helped me checking in and introducing me the hotel. The room size is good for one person, for two is a little crowded. The soundproof is a little bit not good. But totally I got a good stay:) BTW the body soap and shampoo are not good to be sudsing
Response from Property: Dear Guest,Thank you for your feedback! We appreciate you taking the time to share your experience and look forward to welcoming you back to Vilenza Hotel.Vilenza Hotel Management
Guest User
Comfort Quadruple Room
Stayed in Dec 2024
Family
1 review
10.0/10
Outstanding
Posted on Jan 8, 2025
We had a great stay at vilenza hotel😘 walking distance to tower bridge,whitechapel train station and restaurants. The room is very clean and spacious for the price👌. Most importantly the staff are very friendly most specifically to unor bey.  çok teşekkür ederim ve Tanrı sizi korusun
Response from Property: Dear Guest,Thank you for your feedback! We appreciate you taking the time to share your experience and look forward to welcoming you back to Vilenza Hotel.Vilenza Hotel Management
June Tam
Classic Double Room
Stayed in Nov 2024
Family
15 review
4.5/10
Posted on Dec 11, 2024
They give us a basement with no window and very small and old room. Doesn’t same as the photo we booked.
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. At Vilenza Hotel, guest satisfaction is our top priority, and we take all concerns seriously.We want to assure you that we have made significant improvements to both our quality of service and our facilities to enhance the overall guest experience. Your feedback has been invaluable in helping us make these changes, and we truly appreciate your patience and understanding.We would love the opportunity to welcome you back and provide you with the high standard of service that we strive for. Please do not hesitate to reach out to us directly if there’s anything we can do to make your next stay more enjoyable.Vilenza Hotel Management
Guest User
Classic Double Room
Stayed in Apr 2025
Couples
1 review
6.0/10
Posted on May 28, 2025
I booked for 5 nights and 2nd night not clean.  I have to ask customer services for cleaning, she did bring clean towels and removed the garbage.  I have to clean my own cups.  Third night they cleaned the whole room, but the fourth night not.  I emailed them for what happened, they said they only clean the 3rd night, 4th night only remove garbage.  I think it was not up to standard.
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. At Vilenza Hotel, guest satisfaction is our top priority, and we take all concerns seriously.We want to assure you that we have made significant improvements to both our quality of service and our facilities to enhance the overall guest experience. Your feedback has been invaluable in helping us make these changes, and we truly appreciate your patience and understanding.We would love the opportunity to welcome you back and provide you with the high standard of service that we strive for. Please do not hesitate to reach out to us directly if there’s anything we can do to make your next stay more enjoyable.Vilenza Hotel Management
M
Comfort Triple Room
Stayed in Apr 2025
Couples
1 review
5.0/10
Posted on May 21, 2025
Our stay in Vilenza Hotel was not a good experience. I booked a room with a window on the garden and I kindly requested it at the highest floor. The room we got was 2 meters under(!) the earth, with a window near the ceiling facing the feet of those walking in the garden. The next day my girlfriend had an asthma flare due to that room air quality. Unfortunately, the room proved to be much lower than expected in quality.
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. At Vilenza Hotel, guest satisfaction is our top priority, and we take all concerns seriously.We want to assure you that we have made significant improvements to both our quality of service and our facilities to enhance the overall guest experience. Your feedback has been invaluable in helping us make these changes, and we truly appreciate your patience and understanding.We would love the opportunity to welcome you back and provide you with the high standard of service that we strive for. Please do not hesitate to reach out to us directly if there’s anything we can do to make your next stay more enjoyable.Vilenza Hotel Management
Blasmi
Comfort Triple Room
Stayed in Mar 2025
Couples
11 review
10.0/10
Outstanding
Posted on Apr 27, 2025
Great place easy access, fridge, microwave, wine glasses and delicious biscuits no complains. Efe checked us in and out he was great thanks for the stay
Response from Property: Dear Guest,Thank you for your feedback! We appreciate you taking the time to share your experience and look forward to welcoming you back to Vilenza Hotel.Vilenza Hotel Management
Katie1996
Classic Double Room
Stayed in Mar 2025
Solo travelers
24 review
6.5/10
Posted on May 6, 2025
The room wasn't quite ready when we arrived and didn't quite look like there pictures. It was okay for a few nights stay though.
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. At Vilenza Hotel, guest satisfaction is our top priority, and we take all concerns seriously.We want to assure you that we have made significant improvements to both our quality of service and our facilities to enhance the overall guest experience. Your feedback has been invaluable in helping us make these changes, and we truly appreciate your patience and understanding.We would love the opportunity to welcome you back and provide you with the high standard of service that we strive for. Please do not hesitate to reach out to us directly if there’s anything we can do to make your next stay more enjoyable.Vilenza Hotel Management
RAJIBHASANSHUVO
Classic Double Room
Stayed in Jan 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on Feb 24, 2025
Nice. we laike it ❤️
Response from Property: Dear Guest,Thank you for your feedback! We appreciate you taking the time to share your experience and look forward to welcoming you back to Vilenza Hotel.Vilenza Hotel Management
Guest User
Classic Double Room
Stayed in Feb 2025
Travel with friends
1 review
8.5/10
Very Good
Posted on Mar 27, 2025
Was welcomed by efe who took us to are room and was very friendly, the room was clean with everything you need, a nice bathroom and comfortable bed
Response from Property: Dear Guest,Thank you for your feedback! We appreciate you taking the time to share your experience and look forward to welcoming you back to Vilenza Hotel.Vilenza Hotel Management
Ezzadventurer
Classic Double Room
Stayed in Feb 2025
Solo travelers
13 review
8.0/10
Very Good
Posted on Mar 20, 2025
I enjoyed my stay here. The walk from the tube station at night is a bit daunting but it's fine. There are lots of restaurants around too if needed. The receptionist/ hotel manager (Cigdem) greeted me and showed me to my room personally, she was very nice and helpful. The room was very good. Had a fridge and a kettle and a nice little bathroom.
Response from Property: Dear Guest,Thank you for your feedback! We appreciate you taking the time to share your experience and look forward to welcoming you back to Vilenza Hotel.Vilenza Hotel Management
Guest User
Classic Double Room
Stayed in Feb 2025
Solo travelers
2 review
8.0/10
Very Good
Posted on Mar 18, 2025
It was a nice place to stay for a good night sleep. Would recommend if you need an affordable stay with good transport links
Response from Property: Dear Guest,Thank you for your feedback! We appreciate you taking the time to share your experience and look forward to welcoming you back to Vilenza Hotel.Vilenza Hotel Management
Levy michael
Classic Double Room
Stayed in Mar 2025
Couples
1 review
9.0/10
Great
Posted on Apr 22, 2025
I was amazed by the room. It was clean and contain all the needed even a Microwave.
Response from Property: Dear Guest,Thank you for your feedback! We appreciate you taking the time to share your experience and look forward to welcoming you back to Vilenza Hotel.Vilenza Hotel Management
Guest User
Classic Double Room
Stayed in Mar 2025
Solo travelers
1 review
10.0/10
Outstanding
Posted on Apr 29, 2025
Everything is good ☺️☺️ Good price and position with considerate services.
Response from Property: Dear Guest,Thank you for your feedback! We appreciate you taking the time to share your experience and look forward to welcoming you back to Vilenza Hotel.Vilenza Hotel Management