Zedwell Underground Hotel Tottenham Court Rd Reviews

Staff is very helpful and friendly. You can get all you need in check in counter . Easy to get hot water and free drink all day. If you just need a convenience place to sleep, highly recommended 😀

Good location. Unfortunately as it’s underground so very smelly on the way go to the rooms. Quiet and no windows but good price which is suitable for me as I only need a place to sleep at night and I booked in last minute The only thing I wasn’t happy with this booking was because of the reception staff. I booked and paid for 4 people with 2 beds in a room. When I arrived he only asked how many people I said 2 as my friends cannot make it . He didn’t say anything else but changed my booking to 1 bed in a room which isn’t fair as I paid for bigger room so even only myself came I still deserve the original room, or if he wanna save the place for new booking he should confirm with me if I allow him to do so. And he wasn’t nice to me as other 2 receptionists I met the next day. I kept the smaller room and didn’t ask to change because I arrived around 10pm & felt exhausted and took like 15mins to come back the reception cuz there is only one lift. But when I do check out I already mentioned - not to claim back anything but would like to improve things if in future I have chance to come back here as I normally booked in last minute and choose a place depending on prices + location I booked with Zedwell in London couple times but normally I stayed in Piccadilly Circus and always happy as clean nice room, good location closed to china town, multiple lifts don’t have to wait long, check in check out system very easy to use but receptionists always happy to help which is a big thanks

Check in was okay. There is only one lift in the hotel which causes a lot of delay in getting to reception and the rooms. The underground hallways to the room and very narrow and dark and have a damp smell which is quite unpleasant or difficult to navigate as the the signage can be confusing to follow. Once you reach the rooms or ‘cocoon’ they are extremely clean and aesthetically pleasing with amazing moonlighting. The bed is large and there is a big mirror in the room and bathroom. Not much privacy if you’re sharing with friends as the bathroom is only separated by frosted glass. Overall an okay stay for a quick rest

The location is very convenient, but if you arrive early, you are not allowed to leave your luggage, unless you pay £15 each luggage. Check in at 3pm and check out at 10am. That’s not good.. the room is super small. And without any toiletries beside 2 towel.

the hotel was nice with a different underground vibe, unfortunately the rooms were smaller than the photos, the location was awesome. In general our stay was good.

It is in an underground bunker. The hotel is just an en-suite room - no windows or extras such as toothbrush and extra amenities.

Customer service was exceptional and employees Janos & Saurabh were both helpful and kind. The hotel room is quite spacious for a pod, with high levels of cleanliness. Located in a central, convenient area. This is the ideal place for solo travellers that are looking for a relaxing place after a long day exploring.

This was my second time living here. My flight from the Netherlands was delayed, and I arrived in London a bit late. I was exhausted, and I could not catch the last train to my home. So, I chose to stay one night in London, and I chose to live here because the location was perfect and convenient to get around the centre of London. And also, my first experience living here really fascinated me. It is not recommended for people who do not waste time waiting for a lift, and every room does not have a window because the hotel is underground.

I understand that it’s a minimalist hotel but It’s very bare bones to the point where they don’t even offer toothbrushes but they can’t even provide a hairdryer. The light in the room also kept flickering. Very disappointing.

Very bad service. I paid for two night, but when I check in the hotel,, the staff told me the room I booked for the first night was out of stock, so that he offers me a room for 4 persons. But I need to check out before 10:00am in the next day and check in for another room for 2 person after 12:00pm.This is really unbelievable and make me a lot of inconvenience. Beside the location, this hotel is nothing good. Room is dirty and no furniture inside the room. Staff is not helpful and not nice for Asian.It was really a very bad experience for me .

Got given a room key which had someone already in, then they gave me a different room where someone else walked in on me

never stayed at a basement hotel without any windows. the only inconvenience is the sound of underground tube.

Good location, new hotel in city center but the hotel located in underground may have underground sounds. Small room that expected and have no any amenities in room have only towels (no hair dryer, have to pay 10pounds for renting) if want luggage storage have to pay 15p/bag.

The location of the hotel was pretty good - signage to the hotel wasn't obvious but we found it without any issues. With it being a basement hotel it had a few quirky sounds when flushing the toilet of running the water but wasn't a constant noise. The one thing that we found very disappointing was the fact that you charge £15 per bag for storage and was blaming this on the fact that you can't leave them hanging around because of H&S issues so have to charge people for putting them in a separate room... what??? Are you serious??? Every hotel I have ever stayed in had always stored bags on a secure room at NO EXTRA CHARGE! For this reason, we will not be staying in this hotel again.