Hampton by Hilton Liverpool City Centre

Hampton by Hilton Liverpool City Centre Reviews

Hampton by Hilton Liverpool City Centre

Kings Dock Mill, 7 Hurst St, Liverpool, United KingdomSee Hotel Details
Hampton by Hilton Liverpool City Centre
Hampton by Hilton Liverpool City CentreHampton by Hilton Liverpool City CentreHampton by Hilton Liverpool City Centre
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1 night

Guest Reviews

8.5/10
Very Good
82 review
Verified reviews
Location8.6
Amenities8.1
Service8.4
Cleanliness8.7
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All reviews(82)
Positive reviews(74)
Reviews with photos/video(16)
Awesome stay(18)
Great service(16)
Clean and tidy(14)
Convenient location(13)
Close to scenic area(5)
Negative reviews(8)
makeitcount
Queen Room
Stayed in Apr 2025
Couple
7 review
9.0/10
Great
Posted on May 31, 2025
Overall is satisfactory, WiFi signal is not good enough and breakfast area a bit small
Response from Property: Thanks for the amazing rating, makeitcount. We're so glad to hear you loved your stay! We hope to welcome you back and All the best, Bethany - Hotel Manager.
Tillochani
Queen Room
Stayed in Mar 2025
Family
4 review
10/10
Outstanding
Posted on Apr 26, 2025
It was great, hotel was good and staff was also helpful! Be careful of the parking, it’s £20 for the night.
Response from Property: Thanks for the perfect rating, Tillochani. Knowing you had a great stay brings a smile to our faces! We're glad you felt the team were friendly and helpful. That's what we like to hear! We hope to welcome you back and All the best, Bethany - Hotel Manager.
Guest User
Queen Room
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on Apr 10, 2025
The hotel's location for where we needed to go was excellent. This includes, the open top bus, Echo arena, central town with pubs, restaurants, etc and transport. Staff were friendly and helpful. Nothing was too much for them. Our room was spotless. The shower was a big walk-in one with shampoo, conditioner and body wash provided. We will definately stay here again and recommend it to friends and family.
Response from Property: Thanks for the perfect rating. It's lovely to see that our location was a highlight of your trip. We're glad you felt the team were friendly and helpful. That's what we like to hear! We're happy to see you were satisfied with the hotel's cleanliness. We hope to welcome you back and All the best, Beth - Hotel Manager.
Guest User
Accessible Queen Room
Stayed in Jun 2025
Solo traveler
2 review
7.5/10
Posted on Jul 24, 2025
Pleasant Stay with a Few Shortcomings My stay at the hotel it had its pros and cons. On the positive side, the staff were incredibly friendly and welcoming, which made my experience more enjoyable. Additionally, the complimentary breakfast was outstanding and a great way to start the day. However, I encountered a couple of issues during my stay. While the room appeared clean overall, the linen had an unpleasant smell, which was off-putting. Furthermore, some areas seemed to be neglected in terms of cleanliness. Despite these issues, the hotel has potential, and I believe addressing these concerns would significantly improve the guest experience. I would give my stay a rating of 3 to 4 stars, as the friendly staff and delicious breakfast were notable highlights.
Response from Property: Hi, thanks for the review. We're sorry to see we fell short of your expectations on this occasion. We'd like to know how we could do better in future so please drop us a message to discuss your comments. All the best, Bethany - Hotel Manager
Guest User
Queen Room
Stayed in May 2025
Couple
13 review
10/10
Outstanding
Posted on Jun 29, 2025
Hotel staff were friendly as usual, room was basic but clean and a great shower. All in all a good stay.
Response from Property: Hi, thanks for the 10/10 rating. The team will be proud to see the top rating for customer service. We're happy to see you were satisfied with the hotel's cleanliness. We hope to welcome you back again. All the best, Bethany - Hotel Manager
Pavel
Queen Room with Sofa Bed
Stayed in May 2025
Family
8 review
9.5/10
Amazing
Posted on Jun 24, 2025
Everything was good. Very convenient parking, but there is parking a bit cheaper nearby, Jamaica Street Car Park for example. Breakfast till 9:30, we came late and wanted to sleep a bit longer) and there were no cheese and vegetables
Response from Property: Thanks for the review. We're happy to know you had a lovely stay at our hotel. We highly appreciate the feedback and we hope to see you again. All the best, Bethany - Hotel Manager
Guest User
Queen Room with Sofa Bed
Stayed in Jun 2025
Family
1 review
6.0/10
Posted on Jul 26, 2025
Not very clean , beds were like concrete! Felt itchy all night ! Not very good at all !
Response from Property: Hi, thanks for the review. We're sorry to see we fell short of your expectations on this occasion. We'd like to know how we could do better in future so please drop us a message to discuss your comments. All the best, Bethany - Hotel Manager
Neerod
Queen Room
Stayed in Mar 2025
Couple
6 review
10/10
Outstanding
Posted on Apr 22, 2025
Great location, friendly staff all around the hotel, room clean & bed comfy. Breakfast was plentiful & enough seating even at busy times. Please make the carpark cheaper for motorbikes as they are using less space, but we were great full that it was safe. Totally recommend & would use again. Thanks 😊
Response from Property: Thanks for the perfect rating, Neerod. Knowing you had a great stay brings a smile to our faces! Making sure you have a clean and comfortable room is our housekeeping team's top priority. We're pleased to hear you were impressed by the options at the buffet breakfast. We hope to welcome you back and All the best, Beth - Hotel Manager.
Virus-97
Queen Room
Stayed in Feb 2025
Traveling with friends
8 review
6.0/10
Posted on Apr 5, 2025
We had to ask for our room to be cleaned and in the end realized nothing much had been done other than bedding. We had used all our tea amenities but were never replaced so ended up buying our own tea bags. The breakfast was there and there about but the coffee machines kept going out of order so the wait times were way longer... I have had better days elsewhere for the same price
Response from Property: Hi Virus-97, thanks for the review. We apologise for the inconvenience caused and please feel free to drop us a message so we can discuss this. All the best, Beth - Hotel Manager.
Ka Lai
Queen Room with Sofa Bed
Stayed in Apr 2025
Family
4 review
9.5/10
Amazing
Posted on May 19, 2025
The hotel room is spacious while the breakfast section is not enough variety
Response from Property: Thanks for the amazing rating. Making sure you have a clean and comfortable room is our housekeeping team's top priority. We appreciate the feedback and we hope to see you again. All the best, Bethany - Hotel Manager.
Guest User
Queen Room with Sofa Bed
Stayed in Apr 2025
Family
6 review
10/10
Outstanding
Posted on Jul 8, 2025
Very nice We have a lovely night The service is very good and very nice
Response from Property: Thanks for the 10/10 rating. We're happy to know you had a lovely stay at our hotel. We hope to welcome you back again. All the best, Bethany - Hotel Manager
Guest User
Queen Room
Stayed in May 2025
Couple
1 review
10/10
Outstanding
Posted on Jun 13, 2025
Great place not far from all the attractions I will be back
Response from Property: Thanks for the 10/10 rating. Knowing you had a great stay brings a smile to our faces. We hope to welcome you back again. All the best, Bethany - Hotel Manager
Eva
Queen Room
Stayed in Dec 2024
Solo traveler
7 review
7.5/10
Posted on Jan 4, 2025
Greeted and checked in quickly by the team at reception. It was a nice bright reception. Snacks and drinks for sale at reception. Spacious room, clean and nicely equipped room. I got a room on the top, 6th floor. Hair dryer, iron, ironing board, and kettle are available in the bedroom. Shower had only medium water pressure and narrow spray head. Water was nice and warm. Bed and two pillows were clean and comfortable. Woken up around 6am by a humming noise from either outside or above and unable to fall back asleep. Breakfast was chaotic, no staff to guide people. Not a lot of tables for the amount of people having breakfast. Do get a table before getting food at the self service. Good was replenished quickly. Unfortunately the cutleries were not and the staff were under a bit of pressure. Not a great breakfast experience. Due to the number of people at breakfast, the queue for the lift was longer than expected. Fitness room available but I did not visit. Check out was quick. I would recommend it for people looking for a simple place to stay for a night or two.
Response from Property: Thanks for the review, Eva. We highly appreciate the lovely feedback and please feel free to drop us a message so we can discuss this. All the best, Jarryd - Hotel Operations Manager.
Guest User
Queen Room
Stayed in Apr 2025
Family
3 review
10/10
Outstanding
Posted on May 30, 2025
Room was lovely and clean. Easy check in. Good breakfast
Response from Property: Thanks for the perfect rating. We appreciate your kind words about our bedrooms. What's better than a filling breakfast to kick-start your day? We're happy you enjoyed it. We hope to welcome you back and All the best, Bethany - Hotel Manager.
Julie Grace Amihan
Queen Room
Stayed in Oct 2024
Couple
9 review
10/10
Outstanding
Posted on Nov 22, 2024
The hotel is so clean and nice . Love the lay out of the room . It’s so spacious. The staff are friendly and accommodating. It was a hassle free stay . We would definitely come back again .
Response from Property: Thanks for the perfect rating. We're happy to know you had a lovely stay at our hotel. We're proud to see the service you received was so memorable. We look forward to seeing you again and All the best, Jarryd - Hotel Operations Manager.