Kings Dock Mill, 7 Hurst St, Liverpool, United KingdomView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Hampton by Hilton Liverpool City Centre Guest Reviews
4.2/5
Very Good
54 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.0
Service4.2
Cleanliness4.4
Filter by:
Sort by:
All reviews(54)
Positive reviews(48)
Reviews with photos/video(12)
Great location(14)
Friendly owner(12)
Awesome stay(11)
Clean and tidy(9)
Negative reviews(6)
Eva
Queen Room
Stayed in Jan 2025
Solo travelers
7 review
3.7/5
Posted on Jan 5, 2025
Greeted and checked in quickly by the team at reception. It was a nice bright reception. Snacks and drinks for sale at reception.
Spacious room, clean and nicely equipped room. I got a room on the top, 6th floor. Hair dryer, iron, ironing board, and kettle are available in the bedroom.
Shower had only medium water pressure and narrow spray head. Water was nice and warm.
Bed and two pillows were clean and comfortable.
Woken up around 6am by a humming noise from either outside or above and unable to fall back asleep.
Breakfast was chaotic, no staff to guide people. Not a lot of tables for the amount of people having breakfast. Do get a table before getting food at the self service. Good was replenished quickly. Unfortunately the cutleries were not and the staff were under a bit of pressure. Not a great breakfast experience.
Due to the number of people at breakfast, the queue for the lift was longer than expected.
Fitness room available but I did not visit.
Check out was quick.
I would recommend it for people looking for a simple place to stay for a night or two.
Show More
Response from Property: Thanks for the review, Eva. We highly appreciate the lovely feedback and please feel free to drop us a message so we can discuss this. All the best, Jarryd - Hotel Operations Manager.
Guest User
Queen Room
Stayed in Nov 2024
Couples
6 review
5.0/5
Outstanding
Posted on Nov 23, 2024
The hotel is so clean and nice . Love the lay out of the room . It’s so spacious. The staff are friendly and accommodating. It was a hassle free stay . We would definitely come back again .
Response from Property: Thanks for the perfect rating. We're happy to know you had a lovely stay at our hotel. We're proud to see the service you received was so memorable. We look forward to seeing you again and All the best, Jarryd - Hotel Operations Manager.
Show More
Guest User
Queen Room
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 4, 2024
All of the staff were very friendly and made us feel very welcome on our arrival.
The hotel is in a great location for the shopping and restaurants.
Response from Property: Wow, 5-stars! Thanks so much. We always strive to give the best possible service so we're glad you felt this way. It's lovely to see that our location was a highlight of your trip. We hope to welcome you back and All the best, Jarryd - Hotel Operations Manager.
Show More
Guest User
Queen Room
Stayed in Oct 2024
Couples
3 review
5.0/5
Outstanding
Posted on Oct 28, 2024
Reception staff great didn’t get to get their names but a curly guy and to girls who served us yesterday 27th October afternoon shift were great 😇😇
Response from Property: Wow, 5-stars! Thanks so much. We're committed to delivering a great experience to our guests. We're happy to see you were impressed. We hope to see you again and All the best, Jarryd - Hotel Operations Manager.
V8WKH
Queen Room with Albert Dock View and Sofa Bed
Stayed in May 2024
Travel with friends
1 review
3.2/5
Posted on May 29, 2024
The room is clean and tidy, however, the bath room without door, it is strange.
Response from Property: Hi, thanks for taking the time to leave a review. It's great to see the hotel was spick and span during your stay. We appreciate the feedback and we hope to welcome you back again. All the best, Jarryd - Hotel Operations Manager.
Show More
Dorothy
Queen Room
Stayed in Oct 2024
Couples
1 review
4.2/5
Very Good
Posted on Oct 11, 2024
Only problem was the breakfast in the morning was dry , bacon , sausage and hash browns very dry .
Response from Property: Dorothy, thanks for taking the time to review our hotel! We are sorry to see we missed the mark at breakfast. We will share your feedback with the team to make sure that we do better. We hope to see you again and All the best, Jarryd - Hotel Operations Manager.
Show More
Anonymous User
Queen Room with Albert Dock View and Sofa Bed
Stayed in Feb 2024
Family
2 review
3.7/5
Posted on Feb 3, 2024
This hotel is worth for money though the position is not as convenient as we thought, still not very far from the main city centre and shopping area. And the most impressive is breakfast included, prefect for budget travellers.
Response from Property: Hi, thanks for taking the time to review our hotel! We're happy to see you enjoyed the inclusive breakfast. We hope to welcome you back and All the best, Jarryd - Hotel Operations Manager.
Guest User
Queen Room with Sofa Bed
Stayed in Jul 2024
Family
1 review
4.7/5
Amazing
Posted on Aug 2, 2024
Great stay made even better by the staff who are a credit to the hotel will definitely be coming back.
Response from Property: Hi, thanks for taking the time to review our hotel! Knowing you had a great stay brings a smile to our faces! We hope to see you again and All the best, Jarryd - Hotel Operations Manager.
Guest User
Queen Room
Stayed in Jun 2024
Couples
10 review
5.0/5
Outstanding
Posted on Jun 24, 2024
Comfortable beds and pillows, shower was lovely and hot, everything in working order, staff were friendly.
Response from Property: Wow, 5-stars! Thanks so much. We are chuffed to see our hotel ticked all your boxes! We hope to welcome you back and All the best, Jarryd - Hotel Operations Manager.
layla14
Queen Room
Stayed in Jun 2024
Couples
1 review
4.5/5
Great
Posted on Jun 6, 2024
Second time staying here. Location is great, rooms are lovely. Check in staff are lovely. Breakfast was good - need more staff to help - one girl on her own trying to sort everything - as we were finishing breakfast a few more arrived
Response from Property: layla14, thanks for taking the time to leave a review. We're glad to see you had an enjoyable stay. We appreciate the feedback and we hope to welcome you back again. All the best, Jarryd - Hotel Operations Manager.
Guest User
Queen Room with Albert Dock View and Sofa Bed
Stayed in Apr 2024
Family
2 review
4.5/5
Great
Posted on Apr 22, 2024
Fantastic location. Excellent room overlooking the Albert Dock. Reception staff that served me were great. However, whilst I was able to check in slightly early, a family next to me were not given the same pleasant service I received as they were told they had to wait.
Response from Property: Hi, thanks for taking the time to review our hotel! It's lovely to see that our location was a highlight of your trip. We appreciate your kind words about our bedrooms. Thanks for the feedback and All the best, Jarryd - Hotel Operations Manager.
Show More
Guest User
Queen Room
Stayed in Dec 2024
Couples
3 review
5.0/5
Outstanding
Posted on Dec 24, 2024
Best location. Close to the Albertdock
Response from Property: Wow, 5-stars! Thanks so much. It's good to know that our location was handy for your trip. We hope to welcome you back and All the best, Jarryd - Hotel Operations Manager.
Guest User
Queen Room with Sofa Bed
Stayed in Feb 2024
Couples
3 review
3.0/5
Posted on Mar 2, 2024
Went for a break with my wife and first room had problems with so got moved. Next room wasn’t ideal but we just made do with it. Staff wasn’t too helpful and breakfast wasn’t great with not much to choose from. We will go elsewhere next time
Nicola Darren
Queen Room
Stayed in Aug 2023
Couples
1 review
4.0/5
Very Good
Posted on Aug 23, 2023
We had a lovely stay at the Hampton by Hilton in Liverpool .The rooms were very good and the breakfast was great !!the gluten free breakfast was great they looked after me very well it was very busy at breakfast time but they were very good at sorting everyone out . Would definitely stay here again .
Guest User
Accessible Queen Room
Stayed in Feb 2024
Family
3 review
2.5/5
Posted on Feb 2, 2024
The first room we were allocated, the sink was blocked, we had to wait until it slowly drained before we can use it, called reception who said that as there are no maintenance he will just transfer me to another room which i agreed. he will come up and bring the keys to me but i would need to go down later to brong my old room key down after we transferred which i agreed. at nearly 12 midnight i went down myself and the other receptionist (steven) said that it was not handed over to hin. as he can see i am quite upset already as i was instructed that after i transfer i still need to go down again to being the other key, steven kindly showed us our new room), he did say to check the room as well. at that point i did not have any wnergy to check, but when we went in the toilet it stank of urine ( I dare the manager to go and check room 009), and smell the room, i gave up no point in telling them, but imagine in the morning when we showered the shower drain is also blocked and not draining properly so you are left pool
of water whilst showering which frankly was annoying as and disgusting as the whole room already stank of urine. also i do not understand why we were put in a room
for disabled, (hopefully, we have not taken a space for someone who actually need it) the receptionist said i have booked it as such? which I am going to recheck what i have booked but I said we can just be in a standard room and he said no as i booked for a disabled one. overall experience in this hotel was bad, though good selection of breakfast that is included in the price is a good point.