Neya Lisboa Hotel

Neya Lisboa Hotel Reviews

Neya Lisboa Hotel

R. de Dona Estefânia 71 75 75 77, Lisbon, Grande Lisboa, 1150-132, PortugalSee Hotel Details
Neya Lisboa Hotel
Neya Lisboa HotelNeya Lisboa HotelNeya Lisboa Hotel
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1 night

Guest Reviews

8.9/10
Very Good
125 review
Verified reviews
Location8.8
Amenities9.0
Service8.8
Cleanliness9.0
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All reviews(125)
Positive reviews(23)
Reviews with photos/video(3)
Awesome stay(10)
Clean and tidy(6)
Negative reviews(2)
Lam Yiu Ting
Standard Double Room
Stayed in Apr 2025
Traveling with friends
7 review
7.0/10
Posted on May 24, 2025
The hotel is somewhat distant from all metro stations. If you have large luggage, navigating the pebble-paved streets can be quite challenging, so taking an Uber or taxi is highly recommended. Upon arrival, we enjoyed delicious welcome desserts in the room. The amenities include a kettle for boiling water and a complimentary bottle of water. But no tooth paste, tooth brushes or slippers are provided. The water pressure in the shower was weaker than I’d prefer, and the bathroom sink counter is too small, making it difficult to place items. Handwashing often resulted in water splashing everywhere. On the positive side, the bed was very spacious, which we greatly appreciated. Luggage storage is free. Luggage is kept in the luggage room and have to wait for the staff to open the door to get the luggage. There are sometimes only 1 staff in the front desk and if you are in a hurry and if no one happens to be in the reception area, you may have to prepare more time for this. We have waited around 10 mins.
Response from Property: Dear Lam Yiu Ting, We regret that your experience did not fully meet your expectations. Every day we try to provide quality services and experiences, so we regret that you did not feel the same from us. Internally, we will make sure that the situation you reported is discussed and resolved as soon as possible, with a view to our continuous improvement. On behalf of the whole team, we apologise for what happened. Rúben PereiraFront Office Manager
Guest User
Standard Twin Room
Stayed in May 2025
Family
3 review
10/10
Outstanding
Posted on Jun 14, 2025
Thanks Mr. Ali for his great assistance and service that provided during our stay at Lisbon !
Response from Property: Dear Guest, It is with great honour and affection that we share your words with our teams, a reflection of the effort they make every day to build quality experiences. We hope we have fully met your expectations and look forward to your next visit! Rúben PereiraFront Office Manager
Evelyn
Standard Single Room
Stayed in Sep 2024
Solo traveler
15 review
10/10
Outstanding
Posted on Nov 2, 2024
Small room but well equipped. Location is great , you can walk to most of the places. Breakfast is awesome!
Response from Property: Dear Evelyn,On behalf of the entire team, we are truly happy that you found the comfort and tranquillity you were looking for. Travelling can be very tiring, so at NEYA Hotels one of our biggest concerns is that you find a space that allows you to rest, relax and even enjoy your own company.We are very grateful for your preference and hope to see you again soon!Rúben PereiraFront Office Manager
Fatih Barin
Standard Twin Room
Stayed in Aug 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Sep 10, 2024
it was amazing experience. expecialy receptionist gentleman i dont remember his name, i think he is spanish. thank you somuch
Response from Property: Dear Fatih Barin,It is with great honour and affection that we share your words with our teams, a reflection of the effort they make every day to build quality experiences. We hope we have fully met your expectations and look forward to your next visit! Rúben PereiraFront Office Manager
Maddi McDougall
Standard Double Room
Stayed in May 2024
Couple
6 review
9.0/10
Great
Posted on Jun 20, 2024
Clean rooms and friendly service. Little bit of a walk to the centre of the city and hilly so if you are not into walking perhaps not the location for you.
Response from Property: Dear Maddi McDougall,Thank you for the kind words about our rooms and service. We regret that you found the hotel's location inconvenient for the purposes of your visit to the city. However, we would like to inform you that there are frequent bus services in the vicinity of the hotel, allowing you quick access to the historic city centre. In future situations, we suggest that you consult the Reception team, who are available 24 hours a day to help you with any queries you may have. Thank you for your preference, we hope to see you again soon!Rúben PereiraFront Office Manager
Mikalay
Standard Twin Room
Stayed in Nov 2024
Family
14 review
10/10
Outstanding
Posted on Dec 8, 2024
Bardzo dobry hotel.
Response from Property: Dear Mikalay,We are very proud to read your comments and share them with all our teams. We believe that your comment is a reflection of what we believe was an experience that lived up to your expectations. At NEYA Hotels we endeavour every day to promote quality experiences and services, with the aim of creating happy memories, so we are delighted to have provided you with just that. On behalf of the entire team, we thank you for your preference and look forward to your next visit. Rúben PereiraFront Office Manager
ANUJA PRADEEP
Standard Room With Extra Bed
Stayed in Jan 2024
Family
3 review
10/10
Outstanding
Posted on Mar 2, 2024
Lovely hotel. The staff was very helpful.
Response from Property: Dear Anuja Pradeep, The location of our Hotel was conceived with the love and respect we have for the city of Lisbon and its cultural legacy, based on the reconstruction of historic spaces and meeting the needs of the present and the future, adopting a responsible attitude towards nature. On behalf of the whole team, we hope that your stay allowed you to easily explore the city streets, our beaches and get to know the typical spirit of the Portuguese people. Thank you for your preference, we hope to see you again soon!Rúben PereiraFront Office Manager
WongShirley
Standard Room With Extra Bed
Stayed in Jun 2023
Family
1 review
3.0/10
Posted on Jul 9, 2023
Not recommended this hotel not honest to accept Trip.com vouchers description for payment for 3 adults, as impolite staff excuse only one person reservation, hotel need me to pay 25 Euro each person X2 each night each room. The extra cost now settled with Trip.com
Guest User
Standard Room With Extra Bed
Stayed in Jun 2023
Family
2 review
4.0/10
Posted on Jul 8, 2023
NOT recommended as hotel not honest when I check in, staff need me to pay two extra cost of my family members at 25 Euro each room each night just excused I have only reserved one person through Trip.com (my vouchers noting that costs cover all 3 persons). Trip.com failed to liaise with hotel staff and Trip.com agreed refund me back about 70% of total cost that but I disagree that I still negotiate 100% when I am back to UK.
sunshinecarey
Standard Twin Room
Stayed in Mar 2025
Couple
2 review
10/10
Outstanding
Posted on May 3, 2025
The hotel is in a convenient location, has a rich breakfast, clean and comfortable rooms, and is cost-effective.
Original TextTranslated by Google
Response from Property: Dear Sunshinecarey, The location of our Hotel was conceived with the love and respect we have for the city of Lisbon and its cultural legacy, based on the reconstruction of historic spaces and meeting the needs of the present and the future, adopting a responsible attitude towards nature. On behalf of the whole team, we hope that your stay allowed you to easily explore the city streets, our beaches and get to know the typical spirit of the Portuguese people. Thank you for your preference, we hope to see you again soon!Rúben PereiraFront Office Manager
CHOI38
Standard Twin Room
Stayed in Jul 2025
Business traveler
23 review
10/10
Outstanding
Posted on Aug 6, 2025
The accommodations are clean and the staff are friendly. After a comfortable rest, you can move on to other areas.
Original TextTranslated by Google
Tuiaara E
Standard Twin Room
Stayed in Jan 2025
Couple
4 review
10/10
Outstanding
Posted on Apr 7, 2025
The room is clean, comfortable, good soundproofing. We liked everything.
Original TextTranslated by Google
Response from Property: Dear Tuiaara E,On behalf of the entire team, we are truly happy that you found the comfort and tranquillity you were looking for. Travelling can be very tiring, so at NEYA Hotels one of our biggest concerns is that you find a space that allows you to rest, relax and even enjoy your own company. We are very grateful for your preference and hope to see you again soon!Rúben PereiraFront Office Manager
Egidio Pasquariello
Standard Twin Room
Stayed in Dec 2024
Other
1 review
10/10
Outstanding
Posted on Feb 4, 2025
Excellent hotel, located in the city center, but I was not visiting Lisbon.
Original TextTranslated by Google
Response from Property: Dear Egidio Pasquariello,We are very proud to read your comments and share them with all our teams. We believe that your comment is a reflection of what we believe was an experience that lived up to your expectations. At NEYA Hotels we endeavour every day to promote quality experiences and services, with the aim of creating happy memories, so we are delighted to have provided you with just that. On behalf of the entire team, we thank you for your preference and look forward to your next visit.Rúben PereiraFront Office Manager
Павел Ру
Standard Twin Room
Stayed in Sep 2024
Traveling with friends
60 review
10/10
Outstanding
Posted on Nov 3, 2024
Everyone liked it. Good hotel, we took 5 rooms at once. Good location.
Original TextTranslated by Google
Response from Property: Dear Павел Ру,The location of our Hotel was conceived with the love and respect we have for the city of Lisbon and its cultural legacy, based on the reconstruction of historic spaces and meeting the needs of the present and the future, adopting a responsible attitude towards nature. On behalf of the whole team, we hope that your stay allowed you to easily explore the city streets, our beaches and get to know the typical spirit of the Portuguese people. Thank you for your preference, we hope to see you again soon!Rúben PereiraFront Office Manager
Claudio
Standard Double Room
Stayed in Aug 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Sep 28, 2024
Everything was perfect. It surprised our whole group.
Original TextTranslated by Google
Response from Property: Estimado Sr. Cláudio,É com muita honra e carinho que partilhamos as suas palavras com as nossas equipas, reflexo do esforço que fazem todos os dias para construir experiências de qualidade. Esperamos ter correspondido plenamente às suas expectativas, aguardando a sua próxima visita! Rúben PereiraFront Office Manager