Iberostar Selection Lisboa Reviews

Worst hotel ever, check out at 11AM, rubbish room service, never again

The hotel is clean and meets standards of Iberostar hotels if you’ve been to other ones, with pleasant scents in the lobby. Used the gym but it was small, with necessary equipments so was okay. Didn’t try spa but you’d have 1 hour free access if book in advance. Service was relatively low-levelled throughout the stay. First night of arrival, there weren’t sleepers in the room and surprised that slippers at the reception were out of stock. Second morning I was made to wait in front of the restaurant to have breakfast, with loads of available tables inside, which were not cleaned up on time. The staff didn’t maintain the queue in a good way, the line was cut in by two groups of guests, and there was even one group going straight into the restaurant, with the staff not noticing this or explaining to us. No caring was shown verbally for our waiting outside of the restaurant. Third morning was told that there’s no breakfast booked with the room, but it turned out that the staff put wrong room numbers on the system when checking. The staff guided us to a table without cutleries prepared. Reception staff were friendly yet not showing the best quality of service if the hotel is 5-star. Response time could be shortened. Restaurant service was terrible given the above. No apologies made for the situations mentioned.

Great place to stay I truly enjoyed the service and the location was great really a short walk from everything including downtown!

around 10 min walk from metro, friendly staffs

Great location in the city center and next to the road where my taxi can drive me in front of the lobby. City view is nice and the room is clean enough.

Very nice hotel!! We spent our vacation there 4 nights. Clean and good amenities,good for photos. Nice service with everyday room cleaning.Staff are mostly friendly. We received a little presents because of my boyfriend’s birthday. A little improvement is the room view it is blocked by wire. Would be better if they have the airport shuttle service as mentioned. The spa was the best part of this hotel 😆 We have been there twice and its free of charge! This hotel is a great deal in my point.

Friendly staff that held our luggage when we arrived in the morning allowing us to tour the city while waiting for our room. We did check in a few hours early. They provided us with some good dinner recommendations that were quite lovely. The sauna and pool were also welcome, especially after walking for hours. Breakfast was solid but not over the top. The metro stop was about 600 meters (up hill) to the hotel. Overall we enjoyed our 3 day stay.

Perfect stay, ideal location, easy route to and from Lisbon. Would highly recommend.

Staffs were very nice and the room is big, pool is a bit small and crowded

Excellent location, but small room, small bed, low floor, other things are ok

Facilities: Not bad, relatively new rooms Hygiene: Spotless, quite satisfactory overall Environment: Average, not much to visit nearby, need to walk a little further Service: OK, but the English at the front desk is a bit average

The room is very large, the service is average, and the air conditioner in the room is not good

A good environment, a little dusty