Lijiang Youyue Snow Mountain View Inn

Lijiang Youyue Snow Mountain View Inn Reviews

Lijiang Youyue Snow Mountain View Inn

No. 30 Dongkang, Gucheng District, Lijiang, Yunnan, ChinaView Hotel Details
Lijiang Youyue Snow Mountain View Inn
Lijiang Youyue Snow Mountain View InnLijiang Youyue Snow Mountain View InnLijiang Youyue Snow Mountain View Inn
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Lijiang Youyue Snow Mountain View Inn Guest Reviews

4.5/5
Good
137 review
Verified reviews
Location4.6
Amenities4.4
Service4.6
Cleanliness4.5
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All reviews(137)
Positive reviews(132)
Reviews with photos/video(50)
Classy environment(27)
Delicious breakfast(14)
Well decorated(13)
Large rooms(13)
Quiet & comfortable(11)
Well designed(10)
Garden view(5)
Friendly front desk staff(4)
Negative reviews(5)
choupi
Snow Mountain Room - with View (Double bed) (Terrace)
Stayed in Dec 2022
Couples
6 review
5.0/5
Outstanding
Posted on Jan 21, 2023
It was a nice stay. But it was really freezing in the room ;( Will be great if you visit in warmer season. Shorter drive to the Jade Dragon Mt. and to the Tiger leaping gorge compare to departing from Lijiang ancient town.
Response from Property: Dear guest! Thank you very much for your support of our inn. We always believe that a good reputation is recommended from the most sincere satisfaction of our guests. At the same time, we are honored to provide you with the best service. We especially welcome you to choose our inn again whether you are on a business trip or traveling! We sincerely look forward to your visit again!
Guest User
Starry Deluxe Double Bed Room
Stayed in Jul 2024
Family
15 review
3.5/5
Posted on Aug 17, 2024
The room was okay. There were a few cars parked at the door. The breakfast was not rich enough. The room numbers were a bit confusing and I almost got lost. The water in the swimming pool was a bit unclean. There was a bathtub in the room, which was very nice.
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HansXL
Snow Mountain Room - with View (2 beds)
Stayed in Jul 2024
Family
8 review
5.0/5
Outstanding
Posted on Aug 26, 2024
The room is nice and you can overlook the Jade Dragon Snow Mountain.
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Response from Property: Dear guest, thank you for your stay. Thank you for sharing your stay experience. Your satisfaction is our driving force. We will continue to work hard and look forward to your visit again!
Anonymous User
Snow Mountain Family Suite - with View (Pool)
Stayed in May 2024
Family
11 review
4.2/5
Very Good
Posted on Sep 4, 2024
The facilities are complete, the architectural style is unique, you can see the snow-capped mountains, the environment is comfortable, and you have a private courtyard. Hygiene cannot be complimented by the fact that there are no rats in the swimming pool. Auntie Ya made the breakfast steamed buns directly without wearing gloves and without wearing a mask. I really don’t dare to eat it! The room was very hygienic and the dirt was obvious. I put on disposable sheets to feel at ease. This is the worst hotel in Yunnan. But the service girl was very, very enthusiastic. She introduced the travel guide and recommended us to eat. The taste was very good and the service attitude was excellent. The store manager did not give us a big discount and gave us wine.
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Response from Property: Dear guest, thank you for your stay. We are very sorry to bring you an unpleasant stay experience. In response to the problems you mentioned, we have made adjustments as soon as possible and strengthened training for employees. Thank you for sharing your stay experience and we look forward to your visit again!
Guest User
Snow Mountain Room - with View (2 beds)
Stayed in Apr 2024
Couples
11 review
5.0/5
Outstanding
Posted on Jun 4, 2024
The courtyard is very beautiful and quiet. The room is clean, comfortable and bright. The service of the store is really good and makes people feel very warm. Breakfast is simple and nutritious.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your stay and sharing your stay experience. Your satisfaction is our greatest motivation. We will continue to work hard to serve every guest well, and we also look forward to your visit again. I wish you a happy life!
Guest User
Snow Mountain Room - with View (2 beds)
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 27, 2024
Very impressed. All the people at the hotel are very nice, very good service, attentive to customers, can speak English. Please call a car to pick me up from the airport. An employee came to pick up the luggage and take it to the hotel. Location near the road, convenient to drag luggage. Close to shopping areas as well. The hotel is in Zuhe Old Town. Anyone who likes peace and quiet is recommended to stay in this city. Suhe is really a romantic city. The second floor accommodations also have a view of the Jade Dragon Peak.
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6/12
Response from Property: Dear guest, thank you for staying at our inn and sharing your stay experience. Your affirmation is our driving force for progress, and we will continue to work hard! We also look forward to your next visit.
Anonymous User
Starry Deluxe Double Bed Room
Stayed in Sep 2024
Family
3 review
1.0/5
Posted on Oct 8, 2024
The room was cold and damp, with poor lighting and a poor sense of check-in. There were no windows in the room, and there was no safety guarantee. Neither the adults nor the children had a good rest at night. It rained on the day of check-in, and it was past 11 o'clock when we returned to the hotel, so there was no timely feedback. I also solved the problem based on the principle of seeking truth from facts, but the merchant did not adopt an attitude of solving the problem, and the platform did not solve the problem through consultation and communication. The merchants are not humane at all, and they give all kinds of reasons and excuses... Does it make sense?
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Response from Property: Dear guest, thank you for staying at our inn. We are deeply sorry for bringing you an unpleasant stay experience. If you have any questions, you can tell us as soon as possible and we will handle it for you as soon as possible. However, you did not report any problems to us when you checked in on the 4th and checked out on the 5th. Your request for a full refund to Ctrip on the 8th was not because we did not use a humane attitude to solve the problem. Under normal circumstances, if a guest has any dissatisfaction, he or she will report it to the inn and solve the problem as soon as possible before leaving the hotel. Regarding the problem you mentioned that the room has no windows and is damp, the room you stayed in is on the second floor and has large windows and small windows.
Guest User
Suite - Courtyard-View
Stayed in Sep 2024
Couples
3 review
4.2/5
Very Good
Posted on Oct 5, 2024
The room is generally hygienic, there is dust on the bedside, and the whole room is in a relatively old state. However, the staff's service attitude is very good. I really want to give this a full score. To be honest, the staff are very popular.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your stay. Thank you for your satisfaction with our service. Regarding the issue you mentioned about outdated facilities, the architectural style of our inn is mainly Naxi style architecture. Regarding the problem of dust on the bedside that you mentioned, we will strengthen the training of our employees and strive to do our best. Looking forward to your visit again.
BuffonHsiao
Snow Mountain Family Suite - with View (Pool)
Stayed in Jul 2024
Family
5 review
5.0/5
Outstanding
Posted on Aug 23, 2024
The location is very good. It's on the edge of the ancient town. It's easy to get in, not noisy, and it's quick to leave. You don't have to drag your luggage for a long time before you can call a taxi. The pictures match, the service at the front desk is very good, and the breakfast is also good. Overall, 10 points recommended
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Guest User
Snow Mountain Family Suite - with View (Pool)
Stayed in Jan 2024
Family
5 review
5.0/5
Outstanding
Posted on Feb 18, 2024
Very beautiful! The courtyard is very big! Very stylish, the duplex is just right for a family of five! There is a bathtub, and the baby is very happy to take a bath. I think it is good, and I will consider this hotel next time I come to Shuhe!
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Response from Property: Dear guests, thank you for sharing your stay. Your satisfaction is the greatest motivation for us. We will continue to maintain and improve. Welcome to visit again and wish you a happy life!
Guest User
Snow Mountain Family Suite - with View (Pool)
Stayed in Jan 2024
Family
4 review
5.0/5
Outstanding
Posted on Feb 19, 2024
The hotel girl was very enthusiastic and helped us reserve a parking space in advance and took us to the hotel. There was also free breakfast in the morning. If you like to stay in Shuhe Ancient Town, which is not too noisy, Lijiang recommends it. The experience is really great.
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6/9
Response from Property: Dear guest, thank you for staying at our hotel and sharing your experience. Your satisfaction is our greatest motivation. We will continue to work hard to serve every guest. We also look forward to your visit again and wish you a happy life!
Anonymous User
2-bed Room
Stayed in Jan 2024
Family
8 review
5.0/5
Outstanding
Posted on Feb 11, 2024
The location is behind the Muyu Ruins Restaurant, not far from the ancient town archway. The ancient town is all cobblestone roads, which are not convenient for pulling suitcases. This restaurant is about 100 meters away from the road, which is quiet and convenient to access. The room is clean and tidy, the yard is large, and the breakfast is delicious.
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Response from Property: Dear guests, thank you very much for your sharing of your stay and your affirmation of us. We will continue to work hard and look forward to your visit again!
Nuanfense
Leisure Duplex Independent Family Suite
Stayed in Jul 2024
Family
7 review
5.0/5
Outstanding
Posted on Oct 7, 2024
The hotel is clean and hygienic inside. It is very close to the ancient town. It is only 100 meters away. It is very good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your stay. Your satisfaction is our driving force, and we will continue to work hard to serve every customer well.
Guest User
Snow Mountain Room - with View (2 beds)
Stayed in Jan 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Feb 19, 2024
The room was very nice. You could see the snow-capped mountains from the window. There was hot water, but the air conditioner didn't seem to heat much. The service was thoughtful. They helped us turn on the air conditioner and electric blanket in advance on the night we arrived. Our companions had altitude sickness and they allowed us to check out late to rest. It was really nice. There were restaurants nearby and it was convenient to take a taxi.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your stay and your support and affirmation. Thank you very much for sharing the details of your experience during your stay. Your feedback that the air conditioner does not heat well is very valuable to us. In the future, we will strengthen the regular maintenance of the rooms and various facilities and strive to improve every detail. We hope that you will choose us again on your next trip. We look forward to seeing you.
Guest User
Snow Mountain Room - with View (Double bed) (Terrace)
Stayed in Dec 2023
Couples
2 review
5.0/5
Outstanding
Posted on Jan 23, 2024
The room is very spacious, and the owner of the B&B upgraded our room for free, so we can watch the stars on the balcony at night. The service is also very good, the owner took the initiative to help us move our luggage to the room, and also introduced the nearby interesting attractions. Shuhe Ancient Town is relatively quiet, suitable for relaxing.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your stay and review! We will strengthen the improvement of the hotel's hardware and software facilities and service quality. Youyue regularly maintains and updates the room environment, equipment and public area facilities to ensure that you have a more comfortable and clean environment. I hope you will have a brand new experience next time you visit! Looking forward to your visit again!