Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities9.1
Service9.4
Cleanliness9.4
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All reviews(1926)
Positive reviews(1894)
Reviews with photos/video(301)
Friendly front desk staff(281)
Delicious breakfast(161)
Convenient parking(75)
Would stay again(60)
Tasty restaurant(30)
Located downtown(27)
Easy to call taxis(15)
Negative reviews(31)
Darawan Pakkasang
Twin Room
Stayed in Apr 2025
Traveling with friends
5 review
9.5/10
Amazing
Posted on May 7, 2025
Surprisingly that the receptionist cannot communicate in English for the chain of Hilton. But other things else are good as standard with lower price of other Hiltons.
Response from Property: "Brand guarantee", "Close to the ancient city", "Rich breakfast" are so nice! I am Li Xiaohua~ Seeing your good comments, the whole team is cheering! All the efforts are meaningful to get such sincere feedback from you! Whether it is the delicious breakfast or the convenient experience of staying, we always put the needs of the guests first, and we will also strengthen the training of employees' spoken English. Traveling is like a romantic encounter, and the luckiest thing for us is to become a beautiful memory of your journey! Next time you come, remember to chat with Li Xiaohua and recommend you the treasured check-in places hidden by locals to make your journey more exciting!
Guest User
King Room
Stayed in Nov 2024
Couple
3 review
10/10
Outstanding
Posted on Jan 2, 2025
Excellent value and service for that price. Clean stylish room located in the heart of the city. It was walking distance from many shops and amenities around
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn LiJiang. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
DK_2024
King Room
Stayed in Nov 2024
Couple
1 review
9.5/10
Amazing
Posted on Dec 7, 2024
Immaculate 5 ⭐ service provided by front desk staff, *Lucy*, during our stay from 5-7 Dec 2024.
Her demeanour, reply to enquiries and quick problem solving responses were all on point, definitely a great asset to Hilton organization.
Rooms are clean and facilities are sufficient.
Overall a pleasant experience.
As a seasoned traveller, will recommend this hotel to others.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn LiJiang. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
King Room
Stayed in Feb 2025
Couple
5 review
9.0/10
Great
Posted on Apr 7, 2025
Was the first hotel we stayed at to start our Yun nan entry. Hotel was functional, not large and included a local steamboat for dinner which I thought was thoughtful since we were easing into China and the cold weather
Response from Property: 「品牌保障」「距古城近」「早餐豐富」尊敬的賓客,非常感謝您選擇麗江實力希爾頓花園酒店,並花費寶貴的時間給予我們好評。我們非常榮幸得知酒店的服務及設施為您帶來了滿意的入住體驗,這也是我們一直以來努力和追求的目標。再次感謝您的讚賞與喜愛,酒店每位員工都真誠地期待與您的下一次見面!
Alltrav1
King Room
Stayed in Feb 2025
Couple
2 review
10/10
Outstanding
Posted on Apr 14, 2025
Staff were great, friendly and helpful. Will gladly recommend to friends and family ⭐️⭐️⭐️⭐️⭐️
Response from Property: 我是麗小花!看到您這麼誇我們工作人員,我激動得在後台直蹦躂!他們一直把“讓客人滿意”當作超重要的目標,聽到您認可,肯定幹勁更足啦!您願意把我們酒店推薦給親朋好友,這可是對我們最大的褒獎。等他們來,我一定讓工作人員拿出十二分熱情,給他們安排一場超棒的入住體驗!也盼着您下次再來,我準備了超多小驚喜等着您解鎖!
Guest User
King Room
Stayed in Feb 2025
Family
2 review
10/10
Outstanding
Posted on Apr 6, 2025
Fantstic experience and the most helpful staff ever at the front desk.
Response from Property: 「品牌保障」「距古城近」「早餐豐富」尊敬的賓客,非常感謝您選擇麗江實力希爾頓花園酒店,並花費寶貴的時間給予我們好評。我們非常榮幸得知酒店的服務及設施為您帶來了滿意的入住體驗,這也是我們一直以來努力和追求的目標。再次感謝您的讚賞與喜愛,酒店每位員工都真誠地期待與您的下一次見面!
Dadadaenenen
Twin Room
Stayed in Jun 2025
Solo traveler
19 review
9.0/10
Great
Posted on Jul 24, 2025
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Response from Property: 「品牌保障」「距古城近」「早餐豐富」親愛的客人!我是麗小花~讀到您的評論時,心裏就像打翻了蜜罐,甜滋滋的!從您踏入酒店的那一刻起,我們就盼着能成為您旅途中最温暖的港灣。無論是客房裡精心準備的細節,還是工作人員的貼心服務,都飽含着我們對每位客人的珍視。您的認可不僅是對我們工作的肯定,更是我們繼續前行的動力!這裏永遠是您在這座城市的“家”,下次再來,記得提前告訴麗小花,為您備足專屬驚喜!
M&C
King Room
Stayed in Jul 2024
Couple
27 review
7.5/10
Posted on Aug 14, 2024
The hotel is near to the ancient city and the breakfasts was good but they need to improve the cleaning of the room.
Response from Property: Dear guests, thank you for choosing to stay at Hilton Garden Inn Lijiang. We are sorry that your stay is not as expected. At the same time, we sincerely hope that you can feedback any problems to us at any time during your stay, so that we can solve them for you in the first time. Thank you for taking the time to give us your valuable advice. It is because of your feedback that we recognize our shortcomings, rather than being complacent in the field of service. We hope you will visit us again soon and give us the opportunity to give you the best experience.
Meili-li
Twin Room
Stayed in Dec 2023
Family
113 review
10/10
Outstanding
Posted on Feb 16, 2024
The reception service staff is very good. The hotel is very convenient to travel. When I went to stay on the first day, I encountered loud noises all night and stayed on the top floor. But in the morning I came down to change to a new room and considered the service to be good.
Response from Property: "Brand guarantee" "Close to the ancient city" "Rich breakfast" Dear guests, thank you very much for choosing Hilton Garden Inn Lijiang and taking the time to give us a good review. We are very honored to know that the hotel's services and facilities have brought you a satisfactory stay experience, which is also the goal we have been working hard and pursuing. Thank you again for your appreciation and love, and every staff of the hotel sincerely looks forward to meeting you next time!
Guest User
King Room With Snow Mountain View
Stayed in Apr 2024
Couple
1 review
7.5/10
Posted on May 22, 2024
The location is convenient and reception is good too. Room is reasonable comfortable but the water pressure is a bit low hence need longer time for shower.
Breakfast spread is not as sumptuous and they do not provide fork and knife on table but must request for it. Western food quality is not as good and only got one coffee machine. Too much local food in my opinion.
Generally it's still a good choice but need improvement.
Response from Property: Dear guest, thank you for choosing to stay at the Hilton Garden Inn LiJiang! Unfortunately, we were unable to meet your expectations. Please accept our sincere apologies. The hotel aims to provide you and every guest with a warm and hospitable stay experience through bright and enjoyable design and warm and comfortable service. The hotel attaches great importance to your stay experience. We always listen to the valuable opinions of guests and strive to ensure that you and every guest have a satisfactory stay experience. Thank you again for your stay, and I wish you a happy life!
Guest User
King Family Room
Stayed in May 2024
Family
1 review
10/10
Outstanding
Posted on Jun 22, 2024
The reception staff Ms Lucy and Bonnie were very helpful and served with smiles.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn LiJiang. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
King Room
Stayed in Mar 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Apr 6, 2024
Mia at the front service desk was very helpful and welcoming. We had a very pleasant stay at Hilton Garden Inn. Would definitely recommend!
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn LiJiang. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Janelol
King Room
Stayed in Apr 2025
Family
6 review
8.5/10
Very Good
Posted on May 17, 2025
Nice family room
Response from Property: 「品牌保障」「距古城近」「早餐豐富」尊敬的客人,您好!我是麗小花~您的認可如同一束光,照亮了我們前行的路!為了給您帶來完美的入住體驗,我們反覆檢查每個角落,用心聆聽每一個需求。您的滿意就是我們最大的目標,這份鼓勵讓我們充滿力量。如果未來您的旅程還會經過這裏,請一定記得回來看看!麗小花準備了滿心的熱情,就等與您重逢!
Guest User
King Room
Stayed in Apr 2024
Solo traveler
5 review
10/10
Outstanding
Posted on May 23, 2024
Nice hotel, clean and convenient location
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn LiJiang. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
King Family Room
Stayed in Apr 2023
Family
3 review
10/10
Outstanding
Posted on May 22, 2023
Short walk away from the Old Town. Booked last minute and they offered complimentary breakfast upon arrival which was appreciated.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Lijiang. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!