No. 11 Yongchang Road, Chengguan District, Lanzhou City, Gansu Province, China, Chengguan District, Lanzhou, Gansu, ChinaView Hotel Details
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Mercure Lanzhou Zhengning Road Hotel Guest Reviews
4.8/5
Excellent
3262 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(3262)
Positive reviews(3240)
Reviews with photos/video(450)
Near shopping area(350)
Delicious breakfast(313)
Convenient for shopping(295)
Friendly front desk staff(276)
Large rooms(173)
Easy to get around(167)
Would stay again(77)
Has rooms for families(27)
Negative reviews(22)
YOKE KWAI
Family Room
Stayed in May 2024
Family
31 review
5.0/5
Outstanding
Posted on Jul 5, 2024
Another wonderful experience at Mercure, but this time is at Lanzhou. The hotel is nice and in a great location, very close to the Zhengning road night market, and there are many restaurants downstairs. The room is clean and spacious and equipped with a smart toilet. The breakfast is rich, and the beef noddles are delicious. Friendly front desk service. Highly recommended.
Response from Property: Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Cammienoodle
Superior Double Room
Stayed in Mar 2024
Couples
8 review
5.0/5
Outstanding
Posted on Apr 18, 2024
Excellent location and a beautiful room! The amenities were all well kept and the place was close to lots of food, shopping and a nice stroll down to the river for sightseeing. The noodles at the breakfast bar were incredible! Don’t skip them. I’d recommend anyone visiting Lanzhou to stay here.
Response from Property: Hello! Thank you for choosing Mercure Hotel. No matter how much advertising there is, it is not as good as word of mouth. We always attach great importance to word-of-mouth publicity and pay more attention to the personal feelings of every guest. As long as you come to the hotel, you are our distinguished guest. We are willing to do our best to make your trip to Lanzhou easy, pleasant and smooth. We look forward to your visit again to experience the different style of Mercure. Wish you all the best.
Guest User
Superior Double Room
Stayed in Jul 2024
Couples
2 review
5.0/5
Outstanding
Posted on Aug 13, 2024
Very friendly staff especially JoJo who went out of her way to assist us with breakfast and taxi bookings.
Response from Property: 謝謝閣下的滿分點評,您的支持與鼓勵,是我們前進的最大動力。美居酒店以不斷的為客人營造温馨舒適的居住 環境而努力,以最高的性價比滿足不同賓客的要求。期待您的再次光臨!
Guest User
Superior Room (2 beds)
Stayed in Nov 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jan 2, 2024
Good location, near walking street and many tourist attractions , Staff is very nice and good service, very nice room.
Response from Property: 非常感謝您對我們酒店如此的青睞和喜愛!前進的腳步永不停歇,為了您的信賴,我們將更加堅持不懈,美居酒店永遠屹立於這個城市,等候您的來臨!不見不散哦!祝:笑口常開 ^_^!
Guest User
Superior Room (2 beds)
Stayed in Nov 2023
Family
14 review
5.0/5
Outstanding
Posted on Dec 23, 2023
Another wonderful experience at Mercure, but this time is at Lanzhou. The hotel chain is very consistent internationally, high standard, quality service, good smell, nice lighting, and great location. This one is 1 min walk away from the famous night market, and 10 kuai taxi ride to the most tourist attractions, and main train station. The breakfast provided is free and delicious. They can host foreign passport holders. Recommend!
Response from Property: 每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望美居酒店會是您回憶裏最温馨最獨特的那個!常回美居看看哦!
Remi L.
Suite
Stayed in May 2024
Couples
14 review
5.0/5
Outstanding
Posted on Jun 28, 2024
Staff is friendly and the room are clean. I recommend.
Response from Property: 我們將一如既往地保持對品質的追求,不斷提升服務水平,為每一位像您這樣尊貴的客人打造更加完美的住宿之旅。期待不久的將來再次迎接您的到來!
Guest User
Deluxe Double Room
Stayed in Jun 2023
Solo travelers
19 review
2.2/5
Posted on Jul 9, 2023
It was pretty terrible. While I didn't expect any staff to speak English (welcome to China!), I didn't expect the receptionist to lose the registration slip out of my passport and blame me for it; even though he found it in the room with the photocopier beyond my reach!
Bed was OK but AC was non-existent and it made for a sleepless night. Mercure should be ashamed of themselves. I no longer trust this company.
Response from Property: Thank you for sharing your detailed review. I'm sorry that this stay did not fully meet your expectations. Regarding every valuable suggestion you mentioned, we will share it with the hotel management to find the shortcomings in the details, maintain the good aspects, and improve the shortcomings. We always pursue to create a perfect stay experience for our guests. We believe that you will have a new experience when you next stay, and we sincerely invite you to come again.
Guest User
Superior Double Room
Stayed in Dec 2024
Couples
7 review
5.0/5
Outstanding
Posted on Jan 3, 2025
H.a.o
Response from Property: 您的評價是我們前進的動力,我們會繼續努力,為您提供更舒適的住宿環境。期待您的下次光臨!
Shijian
Superior Room (2 beds)
Stayed in Dec 2024
Solo travelers
67 review
4.5/5
Great
Posted on Jan 14, 2025
The hotel is in a good location, close to the Lanzhou Night Market. Next to it is a well-known local late-night snack shop - Ga Sao Sao Fried Noodles. Every time I go to Lanzhou with friends, I go there to fill my stomach after drinking.
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Response from Property: Xiaomei is most happy to see your good comments at a glance. I hope you can accompany me on the road to success! Thank you for your recognition and support, and I wish you a happy life! Looking forward to your five-point review!
Guest User
Superior Room (2 beds)
Stayed in Nov 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jan 2, 2025
When visiting Lanzhou, the first choice is Huazhu. This Mercure has convenient transportation, many bus stops nearby, and many shops. It is also close to Zhengning Road Night Market. The breakfast has freshly made beef noodles, which is well received. The room facilities are also well maintained.
Original TextTranslated by Google
Response from Property: Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Guest User
Superior Double Room
Stayed in Nov 2024
Solo travelers
36 review
5.0/5
Outstanding
Posted on Dec 30, 2024
On the first day of my visit to Lanzhou, I stayed at Mercure Zhengning Road. The location of the hotel is simply invincible. It is very close to scenic spots such as Zhongshan Bridge. It is also convenient to check in various Lanzhou delicacies such as fried noodles and hand-pulled lamb. The window facing the street opens, and the scenery of the old city outside. You don’t need to go to Lanhaton, this is Lanhaton, just take pictures directly. The air in Lanzhou is too dry, so you should go there recently and pay attention to hydration. The front desk also gave me a souvenir when I left, but unfortunately I lost it in the taxi.
The only small drawback is that there are not many types of breakfast, and the steamed pumpkin and yam are not steamed well, I hope it can be improved.
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Response from Property: Thank you for your recognition. We will keep our original intention and provide you with better services. I wish you a prosperous career!
Jinnianzaijiaguonian
Honorable Twin Room
Stayed in Nov 2024
Couples
9 review
5.0/5
Outstanding
Posted on Dec 21, 2024
My wife and I came to Lanzhou for the weekend. We looked at many hotels on Ctrip and chose this one. First of all, the hotel has a great location. The whole building is full of rooms and supporting facilities. It costs less than 20 yuan to call Didi from Lanzhou West Station. It is just a few steps away from the Zhengning Road Night Market. You can stroll to Zhangye Road Pedestrian Street and Zhongshan Bridge. The fifth floor is a gym and laundry. The room is fully equipped with Xiaomi humidifier, body fat scale, and air purifier. The decoration is simple and clean, and it looks very comfortable. There is central air conditioning, and there should be floor heating. The mini bar is free of soft drinks.
The breakfast is rich and delicious, especially the beef noodles, which are no worse than those outside.
Service: Great praise. Since I didn’t order breakfast at the beginning, I wanted to experience it after arriving at the hotel, so I told the front desk lady about it. As a result, she let us have breakfast twice with very little money under the best conditions. There are three turrets, warm bottled water and boxed fermented glutinous rice in the lobby. The beautiful women and handsome men at the front desk will expect you to drink more water. Even if you don't drive here, you can still feel the tension of parking. However, you can completely dispel the anxiety of parking by observing, because many times, as long as there is a car, the security brother will appear in front of you in the shortest time. Even if there is no parking space for the time being, they will settle your car after leaving the key. The cleaning lady must have seen my tea leaves. Without any request from me, she put a few more bottles of water after cleaning. Let's talk about this kind of service awareness. Where else can I stay if not here? Finally, thank you for the check-out gift from the front desk lady. During the whole trip, you used your thoughtful service and beautiful smiles to warm our journey in this cold winter.
Original TextTranslated by Google
Response from Property: Thank you for your affirmation. We will continue to improve our service quality and provide you with a more perfect accommodation experience. I wish you a good mood every day! We will continue to work hard to provide you with a more perfect accommodation experience. Looking forward to your next visit!
Guest User
Deluxe Double Room
Stayed in Nov 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Dec 17, 2024
I won't post more pictures of other rooms, but I would like to give special praise to this fashionable lady with curly hair, who was very warm and helped me sort out the washed clothes and folded them for me. This was the first time I encountered such a warm feeling. The overall decoration of the hotel also adheres to the consistent style of Mercure. The overall feeling is not bad. The room is a little small, but it is OK for a business trip alone, but it is a bit small if I travel with my wife.
Original TextTranslated by Google
Response from Property: Thank you for your affirmation. We will continue to improve our service quality and provide you with a more perfect accommodation experience. I wish you a good mood every day!
Guest User
Superior Room (2 beds)
Stayed in Nov 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Dec 8, 2024
There are delicious restaurants nearby and the transportation is convenient. The room is very clean and the bedding is very comfortable. The reception is professional, warm and thoughtful. Five points of praise, I will stay here next time.
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Response from Property: Thank you for your compliment. We will continue to maintain high standards of service quality. Looking forward to your next stay!
Najiusuibianxianggemingziba
Superior Double Room
Stayed in Oct 2024
Solo travelers
24 review
5.0/5
Outstanding
Posted on Dec 1, 2024
Environment: The area is quite lively, the Zhengning Road Night Market is a few hundred meters away, Zhangye Road Pedestrian Street, and Zhongshan Bridge are all within 1.5 kilometers. There are many places to eat along the way, and you can walk there. You can take the No. 2 airport bus to the New Victory Hotel and then walk a few hundred meters from the airport.
Service: The staff are very serious and enthusiastic. I especially praise the room aunt because I made hot tea to take out, and the two bottles of water on the first day were used up. The aunt may have seen that I made tea bags, so she put two more bottles of water when I extended my stay. The guest did not make any requests, but the staff could observe it, which shows that the hotel's training is still quite good.
Facilities: There is a laundry room and the room is relatively spacious. The heating is sufficient. It can be turned off at night after turning it on during the day, otherwise it will be too hot. The breakfast time is relatively long, and it opens at 6:30, which is very friendly for guests who are catching a flight.
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Response from Property: Thank you for your affirmation, your satisfaction is our greatest motivation! Looking forward to serving you again and wish you all the best!