Mercure Lanzhou Zhengning Road Hotel

Mercure Lanzhou Zhengning Road Hotel Reviews

Mercure Lanzhou Zhengning Road Hotel

No. 11 Yongchang Road, Chengguan District, Lanzhou City, Gansu Province, China, Chengguan District, Lanzhou, Gansu, ChinaView Hotel Details
Mercure Lanzhou Zhengning Road Hotel
Mercure Lanzhou Zhengning Road HotelMercure Lanzhou Zhengning Road HotelMercure Lanzhou Zhengning Road Hotel
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Mercure Lanzhou Zhengning Road Hotel Guest Reviews

4.8/5
Excellent
3411 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(3411)
Positive reviews(3391)
Reviews with photos/video(470)
Near shopping area(359)
Delicious breakfast(355)
Convenient for shopping(303)
Friendly front desk staff(291)
Large rooms(178)
Easy to get around(178)
Would stay again(81)
Has rooms for families(26)
Negative reviews(20)
YOKE KWAI
Family Room
Stayed in May 2024
Family
32 review
5.0/5
Outstanding
Posted on Jul 5, 2024
Another wonderful experience at Mercure, but this time is at Lanzhou. The hotel is nice and in a great location, very close to the Zhengning road night market, and there are many restaurants downstairs. The room is clean and spacious and equipped with a smart toilet. The breakfast is rich, and the beef noddles are delicious. Friendly front desk service. Highly recommended.
Response from Property: Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Cammienoodle
Superior Double Room
Stayed in Mar 2024
Couples
8 review
5.0/5
Outstanding
Posted on Apr 18, 2024
Excellent location and a beautiful room! The amenities were all well kept and the place was close to lots of food, shopping and a nice stroll down to the river for sightseeing. The noodles at the breakfast bar were incredible! Don’t skip them. I’d recommend anyone visiting Lanzhou to stay here.
Response from Property: Hello! Thank you for choosing Mercure Hotel. No matter how much advertising there is, it is not as good as word of mouth. We always attach great importance to word-of-mouth publicity and pay more attention to the personal feelings of every guest. As long as you come to the hotel, you are our distinguished guest. We are willing to do our best to make your trip to Lanzhou easy, pleasant and smooth. We look forward to your visit again to experience the different style of Mercure. Wish you all the best.
Guest User
Superior Double Room
Stayed in Jul 2024
Couples
2 review
5.0/5
Outstanding
Posted on Aug 13, 2024
Very friendly staff especially JoJo who went out of her way to assist us with breakfast and taxi bookings.
Response from Property: 謝謝閣下的滿分點評,您的支持與鼓勵,是我們前進的最大動力。美居酒店以不斷的為客人營造温馨舒適的居住 環境而努力,以最高的性價比滿足不同賓客的要求。期待您的再次光臨!
Guest User
Superior Room (2 beds)
Stayed in Nov 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jan 2, 2024
Good location, near walking street and many tourist attractions , Staff is very nice and good service, very nice room.
Response from Property: 非常感謝您對我們酒店如此的青睞和喜愛!前進的腳步永不停歇,為了您的信賴,我們將更加堅持不懈,美居酒店永遠屹立於這個城市,等候您的來臨!不見不散哦!祝:笑口常開 ^_^!
Guest User
Superior Room (2 beds)
Stayed in Nov 2023
Family
14 review
5.0/5
Outstanding
Posted on Dec 23, 2023
Another wonderful experience at Mercure, but this time is at Lanzhou. The hotel chain is very consistent internationally, high standard, quality service, good smell, nice lighting, and great location. This one is 1 min walk away from the famous night market, and 10 kuai taxi ride to the most tourist attractions, and main train station. The breakfast provided is free and delicious. They can host foreign passport holders. Recommend!
Response from Property: 每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望美居酒店會是您回憶裏最温馨最獨特的那個!常回美居看看哦!
Remi L.
Suite
Stayed in May 2024
Couples
14 review
5.0/5
Outstanding
Posted on Jun 28, 2024
Staff is friendly and the room are clean. I recommend.
Response from Property: 我們將一如既往地保持對品質的追求,不斷提升服務水平,為每一位像您這樣尊貴的客人打造更加完美的住宿之旅。期待不久的將來再次迎接您的到來!
Guest User
Deluxe Double Room
Stayed in Jun 2023
Solo travelers
24 review
2.2/5
Posted on Jul 9, 2023
It was pretty terrible. While I didn't expect any staff to speak English (welcome to China!), I didn't expect the receptionist to lose the registration slip out of my passport and blame me for it; even though he found it in the room with the photocopier beyond my reach! Bed was OK but AC was non-existent and it made for a sleepless night. Mercure should be ashamed of themselves. I no longer trust this company.
Response from Property: Thank you for sharing your detailed review. I'm sorry that this stay did not fully meet your expectations. Regarding every valuable suggestion you mentioned, we will share it with the hotel management to find the shortcomings in the details, maintain the good aspects, and improve the shortcomings. We always pursue to create a perfect stay experience for our guests. We believe that you will have a new experience when you next stay, and we sincerely invite you to come again.
Guest User
Superior Double Room
Stayed in Dec 2024
Couples
7 review
5.0/5
Outstanding
Posted on Jan 3, 2025
H.a.o
Response from Property: 您的評價是我們前進的動力,我們會繼續努力,為您提供更舒適的住宿環境。期待您的下次光臨!
Weiyadanatangyin
Superior Room (2 beds)
Stayed in Jan 2025
Travel with friends
39 review
5.0/5
Outstanding
Posted on Feb 20, 2025
Very very satisfied, I have stayed here many times. The breakfast in this hotel is very delicious, with a variety of styles, including Chinese and Western meals, a full range of fruits and vegetables, and a variety of drinks. The room is also well heated. In short, it is very comfortable
Original TextTranslated by Google
Response from Property: We are very pleased to receive your favorable comments. Your recognition is not only an affirmation of our work, but also a driving force for our continuous progress. We will continue to provide you with high-quality services and make your journey more enjoyable. We look forward to serving you again!
Guest User
Superior Room (2 beds)
Stayed in Jan 2025
Family
3 review
4.3/5
Very Good
Posted on Feb 14, 2025
I came to Lanzhou for two days and chose this hotel because of its location. Zhongshan Bridge, Zhengning Road Night Market, Nanguan Night Market, and Lanzhou Museum are all very close and can be walked to. There are also many delicious foods around, such as Zhang Guoren Beef Noodles, Jiu Shao Spicy Beef Noodles, Hu Jia Baozi, and Jingbaiha Noodles. The hotel environment is OK, the room is clean and odorless, but the air conditioner does not seem to work well, and the function of the smart toilet is not comprehensive, which belongs to the category of hardware adjustment. The service is not bad, there are intimate hot drinks at the front desk, the waiters are enthusiastic and patient, and there is a lucky cat to interact with! I will stay here again next time I come to Lanzhou
Original TextTranslated by Google
Response from Property: Your words of praise are like sweet rain, nourishing our hearts. Thank you for your recognition and support of our hotel. Your satisfaction is our driving force for continuous progress. We will continue to provide you with more considerate and thoughtful services, making every stay of yours a wonderful memory. At the same time, we also look forward to your next five-point review
Guest User
Superior Room (2 beds)
Stayed in Jan 2025
Business travelers
42 review
5.0/5
Outstanding
Posted on Feb 9, 2025
The hotel is in a great location and is very convenient for travel. There are many places to eat and drink nearby. Although parking spaces are tight, the hotel will help solve them. The hotel's services are very good and are the best nearby. The beef noodles for breakfast are really delicious😋jun
Original TextTranslated by Google
Response from Property: Your words of praise are like sweet rain, nourishing our hearts. Thank you for your recognition and support of our hotel. Your satisfaction is the driving force for us to keep moving forward. We will, as always, provide you with more considerate and thoughtful services, making every stay of yours a wonderful memory.
spuitery
Family Room
Stayed in Jan 2025
Family
4 review
5.0/5
Outstanding
Posted on Feb 8, 2025
A family of three stayed at Mercure Lanzhou Zhengning Road, and the whole experience exceeded expectations! The hotel is strategically located, close to the Zhengning Road Night Market and the subway station. It is extremely convenient for tasting authentic Lanzhou cuisine and traveling. It is the first choice for families with children. --- **【Room Facilities】** ✔️ **Spacious and comfortable**: The family room booked is large enough, and there is no sense of crowding for three people. The bedding is soft and skin-friendly, and the child falls asleep as soon as he lies down. The independent lounge area and luggage storage area are thoughtfully designed. ✔️ **Full score for details**: The air conditioner has sensitive temperature control, the bathroom is separated into dry and wet areas, and the toiletries are complete and of high quality. The room has good sound insulation and is completely free from external interference. ✔️ **Parent-child friendly**: The hotel proactively provides children's slippers and toiletries bags, and the little surprise makes the children very happy! --- **【Service Attitude】** 💯 **Warm and thoughtful**: From check-in to check-out, the front desk and room service always smile and patiently answer questions. Knowing that we were staying with children, we actively recommended nearby parent-child activities and scenic routes. 💯 **Quick response**: When we needed to send towels and mineral water temporarily, they were delivered within 5 minutes after the call. I like their efficiency! --- **【Nearby facilities】** 🚶♀️ **3-minute walk to Zhengning Road Snack Street**: Milk and egg fermented glutinous rice, barbecue, sweet embryos and other Lanzhou flavors are all available, a paradise for foodies! 🚗 **Convenient transportation**: It takes 10 minutes by taxi to reach Zhongshan Bridge, the Yellow River Mother Statue and other attractions, and there are many bus routes at the door covering the whole city. --- **【Summary】** A high-quality choice with high cost performance! Whether it is a business trip or a family trip, it is worth staying. I will definitely choose Mercure Hotel again when I come to Lanzhou next time! ---
Original TextTranslated by Google
Response from Property: 收到您的好評,我們感到無比榮幸。您的滿意是我們不斷追求卓越的見證。我們將持續提升服務質量,為您打造更加温馨、貼心的住宿環境。期待與您再次相遇,共享美好時光!
Guest User
Superior Room (2 beds)
Stayed in Jan 2025
Family
12 review
3.0/5
Posted on Feb 6, 2025
Rarely give bad reviews. There is no parking space. You have to park in the nearby underbridge parking lot, which costs 30 yuan a day. The hotel towels are very dirty. I reported it to the front desk and they were changed in time. I originally booked two nights, but later changed it to one night.
Original TextTranslated by Google
Response from Property: We are very sorry for the inconvenience. We are deeply sorry for the parking problem and will work hard to improve it in the future. Regarding the towel cleaning problem, we have strengthened the cleaning process. Thank you for your feedback, which gives us the opportunity to improve. It is a pity that you shortened your stay. We hope to have the opportunity to provide you with better service again in the future.
Guest User
Superior Double Room
Stayed in Jan 2025
Family
7 review
5.0/5
Outstanding
Posted on Feb 3, 2025
It is near the Zhengning Road Food Pedestrian Street. Hu's steamed buns, beef noodles, and Ga Sao fried noodles, which have been on the late-night snack scene, are all nearby and can be reached on foot. This location is absolutely amazing👍 The room is a bit small, but the location in the city is understandable. There is no subway nearby, but there are buses at the south intersection of Zhengchang Road. The facilities and equipment fully meet the requirements, and the heating is sufficient. The hotel has its own laundry room and gym. The Mercure brand is really smart and considerate. The service is also good. The front desk robot has been busy coming in and out🤣The front desk receptionist gave a small gift before leaving💝
Original TextTranslated by Google
Response from Property: Your satisfaction is our greatest pride. Thank you for choosing our hotel and giving such a good review. We will continue to work hard to provide you with more personalized services and a more refined accommodation experience. We look forward to your visit again, let us create more beautiful moments together!
Liulixia
Superior Room (2 beds)
Stayed in Dec 2024
Family
13 review
5.0/5
Outstanding
Posted on Feb 1, 2025
Recommended to stay, close to the night market It's also OK to walk to Zhongshan Bridge, and close to delicious restaurants The hotel's environment and sanitation services are all very good, and the price-performance ratio is very high. The breakfast is made by the chef himself, and it's also delicious
Original TextTranslated by Google
Response from Property: Your words of praise are like bright stars, lighting up our way forward. Thank you for choosing our hotel and giving us such a high evaluation. We will continue to uphold the service concept of "customer-oriented" and provide you with more excellent service quality. We look forward to serving you again!