Westin Hotels in Kyoto

I booked Junior Suite for 4 nights. Upon arriving the hotel, hotel staff was already waiting at the lobby. She led us to the Club at the 3rd floor to check in and arranged our luggage to deliver to our room. We had a few drinks and some Tapas at the Club before approaching to the room. The Club offers free flow of champagne, wine and drinks as well as snacks all day, it’s really a nice place to chill out before or after formal meal. Breakfast buffet at the 2/F was nice. A large variety of choices were available. I tried the massage service at the 2/F. It was nice too. Hotel staff got great hospitality. On check out date, they delivered our luggage to Kyoto Station for us to pick up there after our morning tour in Kyoto. Very thoughtful arrangement.

This is the hotel I was most looking forward to and the least happy about during my entire trip. I booked two nights for RMB 15,000. I arrived at the hotel at 22:00 on the first day. I could only check in at the lobby of the Westin ordinary room. I didn’t get any special reception. The guy at the front desk had the coldest attitude in the hotel during the entire trip. You can't even squeeze out a smile. When I was going through the process, something unexpected happened. The employee in charge of Kaishuien (who was not wearing a kimono, but was dressed in the clothing department) was very serious and even said to me with a black face, ”You, immediately, tell your child not to have sex” Stomping in the lobby! I even thought I heard it wrong, because the lobby was a very empty traditional lobby, and not even a single guest was seen at night. I don’t know who was affected. I felt that she just hated children, so she issued such an order. I immediately called the two children After being quieter, she rolled her eyes and said nothing. When you first meet someone, you don't even give a warm greeting or greeting, but you start criticizing the guest. Is this the etiquette that your Jia Shui Garden should have? When we got to our room, it was even more exaggerated. She wouldn't let my two children talk! This is a suite, I don't understand why kids can't play in the room to express happiness and excitement? The introduction was always very robotic, and in the end, he actually accused my child of not putting his feet on the table. When the child heard that the sister didn't like him, he immediately hid, and the whole process was like a dean of discipline who kept scolding the child! This is the room I booked. It is my right to use it how I use it. How can I feel like I am living under someone else's roof? Finally, I couldn't help but politely argued with her, and rolled my eyes a few times. I want to ask what level of executive you are? Dare you treat your customers like this? Finally, I suppressed my anger and sent her away. I was so angry that I couldn't sleep all night. I have never felt so uncomfortable staying in a hotel! The next day her leader went to work. She was a very professional and attentive older lady wearing a kimono. Her service was very good. Only then did she realize that the last woman was a low-level employee responsible for cleaning and food delivery! It’s really a big deal! Fortunately, the people I contacted later were very polite and received meticulous care, but my mood was really deeply affected by this person on the first day! ! ! I regret not taking a picture of this person's name tag, but if you check with the hotel, you will definitely find it. It was a waiter in her 20s with bangs who received us on the first night. Finally, in fact, if you book a regular room for 1,000 a night, you can also visit Jiashui Garden. You don't have to pay ten times the price to make a big mistake, especially if you step on the thunder like me, the gain will outweigh the loss.