〒603-8481 Kyoto, Kita Ward, Okitayama, Washiminecho 1, Kita Ward, Kyoto City, Kyoto Prefecture, 603-8458, JapanSee Hotel Details
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1 night
Guest Reviews
9.4/10
Amazing
52 review
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Verified reviews
Location9.4
Amenities9.1
Service9.5
Cleanliness9.5
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All reviews(52)
Positive reviews(52)
Reviews with photos/video(25)
Awesome stay(18)
Great service(11)
Classy environment(7)
Quiet & comfortable(6)
Loved the view(5)
Awesome amenities(4)
Nahid
Susuki Room 1 King Bed
Stayed in Jun 2025
Couple
2 review
10/10
Outstanding
Posted on Jul 5, 2025
Very nice
Response from Property: Dear _TIXX1qn6qb9s**** san,We are very grateful for the time taken to share your feedback on Ctrip. I hope there will be an opportunity to welcome you back to Aman Kyoto in near future. Warm regards, Katsuyuki TakahashiHotel Manager
Anonymous User
Kaede Room 1 King Bed
Stayed in Jan 2023
Couple
1 review
10/10
Outstanding
Posted on Feb 13, 2023
Nice hotel, good environment, the room is clean and comfortable
ROTCHANA
Susuki Room
Stayed in Dec 2022
Couple
1 review
10/10
Outstanding
Posted on Jan 23, 2023
I will be back for sure. Love this place!
Zhizhi88
Susuki Terrace Room 1 King Bed
Stayed in Dec 2024
Family
32 review
6.0/10
Posted on Jan 21, 2025
I went to Aman Kyoto with high expectations, but was greatly disappointed.
The hotel is in a narrow mountain stream, with some trees in front of the guest rooms. There is a stream that is about to dry up behind.
The room area is very small. The rooms on the first floor can be opened to the outside, but there are trees and rocks outside. The rooms on the second floor can only look at the trees at the door.
The room design is old, the wood bathtub is black, and one day it broke and could not be filled with water.
What is more incomprehensible is that the hotel's sheets are very old and have a hole. The bedding has not been changed for three days, and I have lived with the holed sheets for three days.
Some people are polite and warm in service attitude, but some are stiff in attitude.
The most terrible thing is the hotel's dry cleaning service. The hotel does not have its own laundry room, and it outsources the laundry. The clothes cannot be washed clean at all. I said that it was not washed clean. A man in the hotel said: The laundry room has been cooperating for many years and it has always been like this. If it is washed clean, it will damage the clothes. I wiped the stain with the hotel's water and a small toothbrush dipped in soap in front of the male waiter, and the stain disappeared immediately. But the waiter said that the dry cleaner cannot use water and a small toothbrush, so it cannot be washed clean. After returning to China, I sent the clothes to the dry cleaner again, and all the stains were cleaned.
Pros: The hotel breakfast tasted good, but the cooking methods were almost the same every day, and only the fish species were adjusted.
Experienced Aman: Beijing, Shanghai and Kyoto, the best one is Shanghai, with picturesque scenery, warm service, small animals and children to play with, and a good restaurant
Beijing's rooms also feel average, and the service is much worse than Shanghai. One thing is that there is a small door to go to the Summer Palace for a morning run 🏃
In recent years, the hotels that feel better are Shanghai Aman and Beijing Mandarin Oriental
Shanghai Bulgari's room has a sewer smell, and the breakfast is also extremely unpalatable
Original TextTranslated by Google
6/19
Guest User
Nara Room 1 King Bed
Stayed in Dec 2024
Family
4 review
10/10
Outstanding
Posted on Feb 5, 2025
Located in the northwest of Kyoto, on a mountain near the famous Kinkakuji Temple, it is very quiet. The Japanese food at the entrance of the hotel is extremely exquisite, both in terms of food and tableware. After each dish is served, the waiter will explain it in detail, which is very important for foreign guests. The hotel environment is superb, very suitable for strolling and thinking. There is also an easter egg. When I went out to book a hotel car, I didn’t see the bill when I checked out. I found out that it was free after a special reminder. It was quite unexpected.
Turn left when you go out of the hotel, and you will reach Yingfeng in less than 10 minutes. There are several small temples. It is not well-known, but it is extremely quiet, especially suitable for people who like quietness.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Aman Kyoto. We would also like to thank you again for taking the time out of your busy schedule to give us feedback about your stay. We are glad to hear that you enjoyed your stay with us. We sincerely apologize for any inconvenience this may cause. We look forward to welcoming you again.
Guest User
Nara Room 1 King Bed
Stayed in Dec 2024
Family
9 review
9.7/10
Amazing
Posted on Feb 2, 2025
We booked 3 rooms, 5 big and 1 small. It snowed in Kyoto on the second day of our stay, which was quite special. Although it was during the Spring Festival, the whole hotel was very quiet. It was built on the Dawen Mountain.
The rooms were minimalist and the facilities were first-class
The service was very thoughtful. I felt that I was "being watched all the time". I was notified to clean the house as soon as I went out. But one night when I went back, I guess they didn't expect us to come back early. A cleaning agent was left in one of the rooms. They knew that there were children staying, and they specially prepared children's story books.
The breakfast was a set meal. Japannese cuisine is also more suitable for Chinese people, but the quantity is a bit too large.
Finally, when we checked out, Aman, who knew that we were going to Tokyo, helped us contact the pick-up service.
Original TextTranslated by Google
Response from Property: Thank you very much for your recent stay at Aman Kyoto. We would also like to thank you for taking the time out of your busy schedule to send us your review of your stay. We are glad to hear that you enjoyed your stay with us. We are very sorry that you forgot to leave the vacuum cleaner in your room. We deeply apologize for this. Hope you have the opportunity to visit again.
Guest User
Kaede Room 1 King Bed
Stayed in Nov 2024
Family
4 review
9.5/10
Amazing
Posted on Dec 16, 2024
As a noble among hotels, this price certainly makes us expect a lot.
The selling point of Aman Kyoto is the garden. I think this is also very good in the hotel environment all over the world. The environment is very beautiful and the air is fresh. It is very comfortable to stay in the hotel without going anywhere. It is suitable for vacation. It would be a pity to visit tourist attractions.
But compared to the garden, what impressed me most was the service. I used to think that the services of five-star hotels were similar, but when I saw the staff here, I really felt that they put the service awareness into their hearts. They didn't say no to any of our requests throughout the whole process. For our living habits, they would remember and prepare what we needed every day. The staff's English is much better overall, and they can communicate in English without any obstacles. We didn't want to waste the breakfast bread, so we asked the staff if we could pack it up and waited for a long time. What we got was a bag of bread that was sealed in plastic and put in a paper bag.
What shocked me most was that after we arrived at the next hotel, the staff of this hotel told us that Aman contacted them and asked them to prepare to receive us. We thought about it carefully, and the only possibility was that they asked them to call a taxi, and they knew we were coming here to stay. This detail really touched us.
The disadvantage is that the transportation is very inconvenient. After all, it is in the mountains, so there is such a good view. The room facilities are just ordinary five-star standards. There is no private hot spring and no gym in the whole hotel.
In general, the price is very expensive, but my family said that they are still willing to experience it if they have the opportunity. Staying in the hotel and enjoying the meticulous, home-like service and beautiful scenery is luxury enough.
Original TextTranslated by Google
Response from Property: Thank you very much for your recent stay at Aman Kyoto. We would also like to thank you for taking the time out of your busy schedule to send us your review of your stay. We are happy to hear that you were satisfied with your stay with us. We hope that we have been able to meet your expectations and that you will continue to enjoy our services in the future. We look forward to welcoming you back to Aman Kyoto in the near future.
ttl050310
Run Of House
Stayed in Jul 2024
Family
43 review
10/10
Outstanding
Posted on Aug 26, 2024
The best choice for a trip to Kyoto is to stay at the Aman Kyoto that I have always dreamed of. The Aman Hotel is hidden in a quiet forest, surrounded by greenery and a tranquil Zen atmosphere. This time I stayed in the Nara room. The room was very new. The large floor-to-ceiling windows on the first floor provided great lighting. The sunlight shone through the window into the room, and the hurried trip slowed down. The most unforgettable thing was the smiling faces and warm and thoughtful service of every staff member during the stay! This time, I made an appointment for two days of dinner and afternoon tea in advance, both at the Living Pavilion. All the staff in the restaurant were very polite and the service was impeccable. The dishes were very delicate and delicious. Next time I come, I will try Takaan. It was a great stay experience. I will come in autumn next time!
Original TextTranslated by Google
6/20
Response from Property: Thank you very much for choosing to stay at Aman Kyoto during your recent trip to Japan. Thank you for taking the time to provide us with your feedback, we are glad to know that you enjoyed your stay. We hope to have the opportunity to welcome you back to Aman Kyoto in the near future.
CHNchaochao
Run Of House
Stayed in Jul 2024
Family
3 review
10/10
Outstanding
Posted on Aug 27, 2024
The real thing is many times better than the picture, and it is worth the money
1. The room is the pinnacle of the overall hidden design
2. When it rains, the waiter will run to bring an umbrella
3. The garden retains the original vegetation and is very exquisite
Original TextTranslated by Google
Response from Property: Thank you very much for choosing to stay at Aman Kyoto during your recent trip to Japan. Thank you for taking the time to provide us with your feedback, we are glad to know that you enjoyed your stay. I hope to have the opportunity to welcome you back to Aman Kyoto in the near future.
DaL💗🍭
Run Of House
Stayed in Jun 2024
Business traveler
10 review
10/10
Outstanding
Posted on Aug 27, 2024
Super clean, very Japanese style, good service, Chinese translation, big room, beautiful maple forest
Facilities: very good, complete, good, satisfied, happy, children like it, everything
Hygiene: very good, complete, good, satisfied, happy, children like it, everything
Environment: very good, complete, good, satisfied, happy, children like it, everything
Service: very good, complete, good, satisfied, happy, children like it, everything
Original TextTranslated by Google
6/7
Response from Property: Thank you very much for choosing to stay at Aman Kyoto during your recent trip to Japan. Thank you for taking the time to provide us with your feedback, we are glad to know that you enjoyed your stay. I hope to have the opportunity to welcome you back to Aman Kyoto in the near future.
Guest User
Susuki Room 1 King Bed
Stayed in May 2024
Couple
28 review
10/10
Outstanding
Posted on Aug 28, 2024
I specifically checked in at Aman Kyoto. The price is really not cheap. It is said that the price will double during the maple leaf season. The most impressive thing is eating at the Japanese restaurant in the hotel. The staff was on standby at all times, and when the dishes were served, they would write the Chinese names of the dishes on a piece of paper and explain them to me.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing to stay at Aman Kyoto during your recent trip to Japan. Thank you for taking the time to provide us with your feedback, we are glad to know that you enjoyed your stay. Thank you for your review of our Japanese restaurant. I hope to have the opportunity to welcome you back to Aman Kyoto in the near future.
Anonymous User
Susuki Room 1 King Bed
Stayed in May 2024
Couple
34 review
10/10
Outstanding
Posted on Jun 11, 2024
It was a very good stay. I walked around with the tour guide and deeply experienced the philosophy of light and shadow in the garden. One day of dinner was Japanese Kaiseki and the other day was Aman restaurant, each with its own characteristics. It was a pity that I didn't meet Chef Takagi again for Japanese Kaiseki (I met him in his hometown Zeniya a few years ago). It is a recommended hotel, and it is also one of the Aman hotels with Japanese Kyoto characteristics.
Original TextTranslated by Google
Jianzhang
Run Of House
Stayed in Nov 2024
Couple
2 review
6.5/10
Posted on Dec 11, 2024
As one of the most expensive luxury hotels in Kyoto, although the environment is good, the rooms are small, the hotel facilities do not have a gym or swimming pool, the location is slightly remote, and the restaurant is average.
Original TextTranslated by Google
Response from Property: Thank you for your feedback. We look forward to welcoming you back to Aman Kyoto in the near future.
Danae0712
Susuki Terrace Room 1 King Bed
Stayed in May 2024
Business traveler
41 review
10/10
Outstanding
Posted on Jun 5, 2024
The hotel is in a very quiet place, feeling isolated from the world, isolated and independent~~The staff are very professional, the hotel's internal environment is very good, you can visit the hotel's garden, there is Kinkakuji nearby~The hotel's dinner set is 40,000 yen per person Kaiseki cuisine
Original TextTranslated by Google
Guest User
Susuki Room 1 King Bed
Stayed in Dec 2024
Family
3 review
9.5/10
Amazing
Posted on Jan 31, 2025
The room facilities are complete and the service attitude is good!
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Aman Kyoto. We would also like to thank you again for taking the time out of your busy schedule to give us feedback about your stay. We are glad to hear that you enjoyed your stay with us. We look forward to seeing you again.