WAYFARER Kyoto Shijo Reviews

Response from Property: Dear Lianggexiaowawa,Thank you very much for taking the time to share your feedback with us.We are truly sorry to hear about the experience you had during your stay, and we sincerely apologize for not meeting your expectations. It is always our intention to provide a clean, comfortable, and welcoming environment for all our guests, and we are deeply regretful that this was not reflected in your visit.Hygiene and cleanliness are among our highest priorities, and we are very disappointed to learn that there were areas in your room that were not up to standard. While all rooms are thoroughly cleaned and sanitized after each checkout, we clearly fell short in this instance. We are extremely sorry for any discomfort this caused and will be reviewing this with our housekeeping team to prevent such oversights in the future.Regarding the hair dryer and power outlets—please allow us to clarify that all outlets at our property conform to the standard Japanese voltage and plug types. We do have plug adapters available for guests to borrow, and in cases where an appliance is not working as intended, we are always ready to replace or provide an alternative upon request. Had we been made aware of the issue with your hair dryer during your stay, we would have immediately provided a working replacement.Once again, we extend our sincerest apologies for the inconveniences you encountered. We truly appreciate your feedback and assure you that we will do our utmost to improve and offer a better experience should you give us another opportunity to welcome you in the future.

Response from Property: Dear LLILIII,Thank you once again for taking the time to leave us a review along with your valuable feedback.We always strive to make our guests feel truly welcome and at home by putting our best foot forward, especially through the service provided by our front desk team. Our staff undergo extensive training to ensure they deliver both professionalism and genuine warmth in every interaction.We are truly sorry to hear that we did not meet your expectations regarding the attitude of our team during your stay. Please accept our most sincere apologies for this shortcoming.Your feedback has been duly noted, and we will continue to work hard to improve and deliver an even better experience in the future.

Response from Property: お客様この度はご不便をおかけいたしましたこと、心よりお詫び申し上げます。ご予約に関しましてご説明させていただきます。当館では、該当のご予約時期にTrip.comでの販売を行っておりませんでしたが、Trip.com側の誤りにより、当館の客室が掲載・販売されてしまっていた状況がございました。そのため、当館からTrip.comへすべての該当予約のキャンセルと返金の対応をお願いしておりました。ただし、お客様のご予約は当日のご予約であったため、私どもとしては可能な限りご対応させていただきたいと考え、お部屋をご用意させていただきました。しかしながら、Trip.com側では他の予約と同様に一律にキャンセル処理を行ってしまったため、ご予約自体が成立しない形となっておりました。そのため、当館では現地でのお支払いをお願いする形でご対応させていただきました。もしTrip.comからの返金がまだ確認できていない場合は、Trip.comカスタマーサービスまでお早めにご連絡いただけますようお願い申し上げます。改めまして、ご不便・ご迷惑をおかけしましたことを深くお詫び申し上げるとともに、何卒ご理解賜りますようお願い申し上げます。

Response from Property: Dear LLILIII,Thank you very much for taking the time to leave us your feedback.We are truly sorry to hear that your room did not meet the standards you rightfully expected. Cleanliness and hygiene are extremely important to us, and we are deeply disappointed to learn that we fell short in this regard during your stay. While our rooms are thoroughly cleaned and sanitized after each checkout, we clearly failed to uphold our usual standards in this instance.Please accept our sincerest apologies for the discomfort and inconvenience this may have caused. We are taking your comments seriously and will be following up with our housekeeping team to ensure this does not happen again.We genuinely hope to have the opportunity to welcome you back in the future, so we can make it up to you with a much better experience.