Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.6
Amenities9.5
Service9.4
Cleanliness9.6
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All reviews(89)
Positive reviews(88)
Reviews with photos/video(42)
Friendly host(36)
Awesome stay(34)
Awesome rooms(30)
Relaxing hot springs(29)
Offers pick-up/drop-offs(17)
Loved the view(11)
Tasty dinner(11)
Classy environment(9)
Negative reviews(1)
Guest User
Quadruple Room With Hot Spring Open-Air Bath(Type B)
Stayed in Jan 2025
Family
7 review
9.0/10
Great
Posted on Feb 28, 2025
Great property, onlyissue is the severe lack of food option in and around the hotel. Otherwise perfection.
SomChaai
Deluxe Twin Room with Hot Spring Open-air Bath
Stayed in Jan 2025
Couple
29 review
10/10
Outstanding
Posted on Feb 17, 2025
this is the greatest onsen hotel I have ever stayed, the room was large, the view was beautiful, big in love with the private onsen, the staffs are nice and helpful, the dinner and breakfast were great too, it was really excellent with everything, highly recommend
6/10
MING YIU
Deluxe Twin Room with Hot Spring Open-air Bath
Stayed in Dec 2024
Family
4 review
8.0/10
Very Good
Posted on Jan 16, 2025
Dinner food requires improvement. We stayed 3 nights and the food quality keep getting worst. We got supposed to get hot dish but arrived below room temperature. The dinner set course is western style which is kind of repetitive every night. Suggest to serve western and Japanese food alternatively every other day
Guest User
Twin Room With Hot Spring Open-Air Bath
Stayed in Mar 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Apr 30, 2025
Wonderful experience! Staff were excellent and the perk of having an on site lounge for snacks and drinks was a bonus.
Hotel could explain the request for wearing the provided “room wear” for those unfamiliar with the practice. Once I understood the request it was fun to wander around in the provided clothing!
Gigi
Deluxe Twin Room with Hot Spring Open-air Bath
Stayed in Feb 2025
Couple
1 review
10/10
Outstanding
Posted on Mar 21, 2025
Everything is perfect , Good environment, good atmosphere, good service.
KAI HONG
Deluxe Twin Room with Hot Spring Open-air Bath
Stayed in May 2024
Couple
9 review
9.5/10
Amazing
Posted on Jun 18, 2024
I am very grateful that there is hotspring serving directly in my room. In addition to that, there are 4 more private hotspring rooms which can be freely used 24h whenever they are not occupied. My room is a lot bigger than what I expected. The meals are good and the staff are friendly. There are lots of free servings such as draft beer during different time of the day. There is scheduled shuttle bus going between the hotel and the central area.
Guest User
Quadruple Room With Hot Spring Open-Air Bath(Type B)
Stayed in Oct 2024
Family
14 review
9.5/10
Amazing
Posted on Nov 19, 2024
I appreciate the service and facilities in the hotel. Although the location is a bit far away from the hot spring street, the environment is very quiet and pleasant.
I must commend the hotel staff who helped my son to search his missing door key. They are very helpful and polite. It is really a good experience to share.
Sin
Quadruple Room B with Hot Spring Open-air Bath
Stayed in Mar 2024
Family
14 review
10/10
Outstanding
Posted on Apr 21, 2024
Pros:
1. The room was incredibly spacious, with 4 beds even though we were only a party of 3. The mountain view from the room was fantastic!
2. Overall cleanliness was good.
3. Excellent location near Yubatake, where local shops and dining options are plentiful.
4. The private onsen was amazing, with a convenient button to refill hot water into the tub.
5. Special afternoon and evening times offered free food at the lounges, including ice cream, turnip soup, sausages, noodles, and special amenities like complimentary interdental brushes and facial masks.
6. Hotel staff provided excellent and efficient service.
7. Dinner was a delightful 7-course meal, with each evening featuring a different menu.
8. Breakfast was quite good with a decent variety.
9. The complimentary parking area was spacious with plenty of spots, located right next to the hotel entrance.
Cons:
1. There isn't much to criticise about the place. Perhaps the breakfast spread could vary slightly each day.
Yeung Nicole
Deluxe Twin Room with Hot Spring Open-air Bath
Stayed in Jan 2024
Couple
1 review
7.0/10
Posted on Feb 26, 2024
No towels are provided in the public hot spring places and needa to bring from room to the onsen spot.
Asked the staff about the routes from Kusatsu to Shinjuku and they have no clue at all. Finally got one English speaking staff told us that theres direct bus from the station to Shinjuku.
Asked again whether advanced booking of the bus tickets are needed and the staff said it’s not necessary. We ended up the next day missed two earlier buses coz they were already full and we were reluctant to have 2 times transport changes by asking the tourism information centre.
Barely staffs can speak and understand English well.
However, the French set dinner are really nice and out of our expectations.
6/9
Guest User
Twin Room With Hot Spring Open-Air Bath
Stayed in Mar 2025
Traveling with friends
5 review
9.5/10
Amazing
Posted on Apr 25, 2025
Very nice except for the pillow
Guest User
Deluxe Twin Room with Hot Spring Open-air Bath
Stayed in Oct 2024
Family
2 review
9.0/10
Great
Posted on Dec 23, 2024
nice hotel and very clean
Guest User
Twin Room With Hot Spring Open-Air Bath
Stayed in Mar 2024
Business traveler
5 review
8.0/10
Very Good
Posted on May 11, 2024
Hotel not good for big group family travel with minibus.
Anonymous User
Hollywood Twin Room With Hot Spring Open-Air Bath
Stayed in Feb 2024
Family
27 review
9.5/10
Amazing
Posted on Apr 5, 2024
The room is excellent. I can hv hot spring inside the room.