Sheraton Kunming

Sheraton Kunming Reviews

Sheraton Kunming

Building 2, No. 206 Longhui Road, Guandu District, Kunming, Yunnan, ChinaSee Hotel Details
Sheraton Kunming
Sheraton KunmingSheraton KunmingSheraton Kunming
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

9.3/10
Very Good
2166 review
Verified reviews
Location9.4
Amenities9.3
Service9.1
Cleanliness9.5
Filter by:
Sort by:
All reviews(2166)
Positive reviews(2107)
Reviews with photos/video(301)
Delicious breakfast(159)
Friendly front desk staff(137)
Near shopping area(109)
Convenient for shopping(97)
Would stay again(61)
Perfect for kids(47)
Great swimming pool(29)
Negative reviews(59)
Keith Lyons iCloud
Deluxe Twin Bed
Stayed in Mar 2025
Travel with friends
1 review
9.5/10
Amazing
Posted on Apr 14, 2025
This is quite a new hotel, in a good location, though a fair distance from other attractions in Kunming. Itself is quite comfortable with well furnished rooms and good range of facilities. Breakfast buffet offers a great selection. Staff quite helpful and good service. Bed was comfortable. Everything seemed quite clean. On the downside, there is some construction going on next door. You could tell some guests had been smoking in the hotel, and at night could hear footfall in hallway and above. 
Response from Property: Dear guest, Thank you very much for your praise and love for the Sheraton Kunming Hotel! We are very happy to see your praise for the hotel staff and service. When traveling, staying comfortably is the expectation of every traveler and the ultimate goal of our hotel service. We will continue to work hard to give you more impeccable professional service and detailed experience to make your journey perfect. I look forward to staying at the Sheraton Kunming Hotel again!
Kseniia
Deluxe Twin Bed
Stayed in Nov 2024
Family
9 review
10.0/10
Outstanding
Posted on Feb 9, 2025
Very clean room. Friendly staff. They let us have late checkout because our flight was in the evening and didn’t charge any extra even though it was weekend. So nice! Good choice of food for breakfast, they even had gluten free bread and yummy local food. Hotel is located nearby a small shopping mall, they have a big supermarket, KFC and other restaurants. We enjoyed our stay, thanks a lot!
Response from Property: Dear guest, Thank you very much for your praise and love for the Sheraton Kunming Hotel! We are very happy to see your praise for the hotel staff and service. When traveling, staying comfortably is the expectation of every traveler and the ultimate goal of our hotel service. We will continue to work hard to give you more impeccable professional service and detailed experience to make your journey perfect. I look forward to choosing to stay at the Sheraton Kunming Hotel again!
Benjamin Sch.
Deluxe Twin Bed
Stayed in Apr 2025
Family
58 review
8.5/10
Very Good
Posted on May 11, 2025
A very nice üäplace but a bit outside. Fortunately a shopping mall with many restaurants was nearby. One of our room had a little leakage under the sink. The breakfast was delicious. The pool a bit cold
Response from Property: 尊敬的客人您好， 非常感謝您入住昆明喜來登酒店，並抽出寶貴的時間分享入住體驗。我們對於房間內的設備問題給您帶來的不便深表歉意！此問題已經反饋至酒店的相關部門，並會得到妥善解決。期望通過改進，酒店提供的完善設施，能夠令每一位客人一掃舟車勞頓，暢享舒怡休憩。 衷心希望此次的不便不會影響到您對我們酒店的印象，並且誠邀您的繼續惠顧！
Chunchun【lanlandezhu】141319
Deluxe King Bed
Stayed in Dec 2024
Travel with friends
10 review
9.5/10
Amazing
Posted on Feb 24, 2025
设施：ok 卫生：ok 环境：ok 服务：ok
6/8
Response from Property: 親愛的客人您好，非常感謝您對昆明喜來登酒店的好評和喜愛！我們很高興看見您對酒店員工和服務的稱讚。出門在外，住得舒心是每個旅者的期望，也是我們酒店服務的終極目標。我們會不斷努力，給您更為無可挑剔的專業服務和細節體驗，令旅途盡善盡美。期待再次選擇入住昆明喜來登酒店！
Peijun
Deluxe Family Room
Stayed in Nov 2024
Family
1 review
9.5/10
Amazing
Posted on Jan 17, 2025
The front desk staff was really very helpful as our plan landed early in the morning. They help us checked with early check-in, etc
Response from Property: 親愛的客人您好，非常感謝您對昆明喜來登酒店的好評和喜愛！我們很高興看見您對酒店員工和服務的稱讚。出門在外，住得舒心是每個旅者的期望，也是我們酒店服務的終極目標。我們會不斷努力，給您更為無可挑剔的專業服務和細節體驗，令旅途盡善盡美。期待再次選擇入住昆明喜來登酒店！
Guest User
Deluxe Twin Bed
Stayed in Aug 2023
Business travelers
2 review
10.0/10
Outstanding
Posted on Sep 23, 2023
I am very impressed by Coco who took care of my accommodation journey in Kumming Sheraton from checking in to check out, helping me deal with my member and invoice issue. Very warming and considerate service
Response from Property: Dear Sir or Madam, thank you for choosing Sheraton Kunming and sharing your experience! A comfortable stay is the expectation of every traveler and the ultimate goal of our hotel services. We will continue to work hard to give you an impeccable professional service and detailed experience to make your trip perfect, and we look forward to staying at the Sheraton Kunming again!
WONG Hin Ming
Deluxe Family Room
Stayed in Jul 2023
Travel with friends
4 review
9.0/10
Great
Posted on Aug 24, 2023
The staffs in the front desk are polite and helpful . I want to express my special thanks to Stephen because he helps us a lot in arranging all the local trip. The minor staffs in each floor are always hardworking and also helpful in answering our questions. The environment and the facilities of the hotel are very good.
Response from Property: Dear Sir or Madam, thank you for choosing Sheraton Kunming and sharing your experience! A comfortable stay is the expectation of every traveler and the ultimate goal of our hotel services. We will continue to work hard to give you an impeccable professional service and detailed experience to make your trip perfect, and we look forward to staying at the Sheraton Kunming again!
GraceDiane
Deluxe King Bed
Stayed in Nov 2022
Couples
16 review
10.0/10
Outstanding
Posted on Jan 8, 2023
Amazing location. Our stay at the hotel was breathtaking. The staff were friendly and helpful. The food was truly intercontinental and delicious. The Spa was breathtaking and relaxing. The concierge service was really helpful with luggage and delivery service. We’re definitely coming back when we travel back to Kunming.
Response from Property: Dear Sir or Madam, thank you for choosing Sheraton Kunming Hotel and sharing your recent experience! A comfortable stay is the expectation of every traveler and the ultimate goal of our hotel services. We will continue to work hard to give you an impeccable professional service and detailed experience to make your trip perfect, and we look forward to staying at Sheraton Kunming Hotel again!Dear Sir or Madam, thank you for choosing Sheraton Kunming Hotel and sharing your recent experience! A comfortable stay is the expectation of every traveler and the ultimate goal of our hotel services. We will continue to work hard to give you an impeccable professional service and detailed experience to make your trip perfect, and we look forward to staying at Sheraton Kunming Hotel again!
Guest User
Deluxe Twin Bed
Stayed in Apr 2023
Business travelers
2 review
10.0/10
Outstanding
Posted on May 19, 2023
Tiffany
Response from Property: 尊敬的顧客，您好！感謝您近期選擇昆明喜來登酒店並分享您的入住體驗！出門在外，住得舒心是每個旅者的期望，也是我們酒店服務的終極目標。我們會不斷努力，給您更為無可挑剔的專業服務和細節體驗，令旅途盡善盡美，期待再次選擇入住昆明喜來登酒店！昆明喜來登酒店
Cherish_yuki
Deluxe Twin Bed
Stayed in Apr 2025
Family
5 review
10.0/10
Outstanding
Posted on May 25, 2025
Bringing children to stay was touched by the details: children's slippers, toiletries, and even children's meals! Ivy, who checked in, was warm and thoughtful, the swimming pool was clear, and there was a toy tent in the parent-child room. The baby was so happy that he didn't want to go home. I will stay here again next time!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your praise and love for Sheraton Kunming Hotel! We are pleased to see your praise for our hotel staff and services. When traveling, having a comfortable stay is the expectation of every traveler and is also the ultimate goal of our hotel services. We will continue to work hard to provide you with more impeccable professional services and detailed experience to make your journey perfect. Looking forward to staying at Sheraton Kunming Hotel again!
LouJiahao
Deluxe King Bed
Stayed in Apr 2025
Couples
8 review
10.0/10
Outstanding
Posted on May 7, 2025
The hotel has its own restaurant, which is very cost-effective. I bought it on Dianping for 188. The dishes were unexpected and of high quality. Their flower cakes and ham cakes are better than those of Jiahua.
Original TextTranslated by Google
6/11
Response from Property: 親愛的客人您好，非常感謝您對昆明喜來登酒店的好評和喜愛！我們很高興看見您對酒店員工和服務的稱讚。出門在外，住得舒心是每個旅者的期望，也是我們酒店服務的終極目標。我們會不斷努力，給您更為無可挑剔的專業服務和細節體驗，令旅途盡善盡美。期待再次選擇入住昆明喜來登酒店！
Guest User
Deluxe Twin Bed
Stayed in Apr 2025
Family
9 review
10.0/10
Outstanding
Posted on May 8, 2025
It was my first time in Kunming, so I chose an international chain hotel. Facilities: very new, very advanced, sensor curtains Hygiene: very clean, completely five-star standard Service: super considerate, seeing that I was with my child, they gave me an extra free breakfast. Especially the front desk staff, Mikea Chen, helped me upgrade the family room, and also helped me deal with my personal express delivery when I checked out. It was a one-to-one butler-style considerate service. Very pleasant stay experience.
Original TextTranslated by Google
Response from Property: 親愛的客人您好，非常感謝您對昆明喜來登酒店的好評和喜愛！我們很高興看見您對酒店員工和服務的稱讚。出門在外，住得舒心是每個旅者的期望，也是我們酒店服務的終極目標。我們會不斷努力，給您更為無可挑剔的專業服務和細節體驗，令旅途盡善盡美。期待再次選擇入住昆明喜來登酒店！
Guest User
Deluxe King Bed
Stayed in Apr 2025
Travel with friends
5 review
10.0/10
Outstanding
Posted on May 6, 2025
The room was clean and hygienic. Cecilia was very proactive in seeing us off when we checked out, and she also arranged the invoice enthusiastically and efficiently.
Original TextTranslated by Google
Response from Property: 親愛的客人您好，非常感謝您對昆明喜來登酒店的好評和喜愛！我們很高興看見您對酒店員工和服務的稱讚。出門在外，住得舒心是每個旅者的期望，也是我們酒店服務的終極目標。我們會不斷努力，給您更為無可挑剔的專業服務和細節體驗，令旅途盡善盡美。期待再次選擇入住昆明喜來登酒店！
Guest User
Deluxe King Bed
Stayed in Apr 2025
Family
9 review
8.0/10
Very Good
Posted on May 8, 2025
It was originally a king-size bed room, but the smell of cigarettes was too strong when I entered. I contacted the front desk to change it. There were only twin beds available, but it was OK overall. The view outside the window was not very good, it looked like a construction site. But the breakfast was not bad, with a variety of varieties, and there was also a member-only dining area. I had cross-bridge rice noodles at the hotel for lunch, a Chinese restaurant with a good environment
Original TextTranslated by Google
Response from Property: Dear guest, Thank you for staying at the Sheraton Kunming Hotel and sharing your experience with us. We apologize for the untimely and inadequate service you encountered during this period. The relevant individuals and departments have been rectified, and such problems will not occur again. Thank you very much for promptly and accurately identifying the problems in the service and prompting us to improve and perfect the stay experience. It is because of the many customers with excellent tastes like you that our hotel can continue to move forward on the road of providing high-quality services. Thank you again for your visit and valuable comments! We sincerely look forward to your continued stay with more perfect services!
Guest User
Club King Bed
Stayed in Apr 2025
Family
13 review
10.0/10
Outstanding
Posted on May 5, 2025
Executive floor privileges: simple food, empty breakfast, long queue for dinner, a real Marriott feature Service: responsive Environment: except for poor sound insulation, everything else is perfect Sanitation: very clean Facilities: perfect
Original TextTranslated by Google
Response from Property: 親愛的客人您好，非常感謝您對昆明喜來登酒店的好評和喜愛！我們很高興看見您對酒店員工和服務的稱讚。出門在外，住得舒心是每個旅者的期望，也是我們酒店服務的終極目標。我們會不斷努力，給您更為無可挑剔的專業服務和細節體驗，令旅途盡善盡美。期待再次選擇入住昆明喜來登酒店！