2 / F & 9-14 / F, 18 Kwong Wan Road, shing fung, Xiaolan, Zhongshan, Guangdong, ChinaView Hotel Details
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Lai Fung Hotel, Siu Lam, Zhongshan Guest Reviews
4.7/5
Outstanding
1334 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(1334)
Positive reviews(1318)
Reviews with photos/video(49)
Classy environment(93)
Friendly front desk staff(73)
Delicious breakfast(32)
Large rooms(27)
Near shopping area(23)
Convenient parking(19)
Perfect for business trips(14)
Stayed multiple times(13)
Negative reviews(16)
Boon Siew
Deluxe Double Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 11, 2024
Customer service are friendly and helpful
Clean Housekeeping
got ambience musiic ,while shower , relief fatigue
Automatic curtain
Response from Property: 非常感謝您對我們的支持與信任, 我們將繼續秉承用心做事、細心服務的服務理念,讓您在 中山小欖泰豐店.麗楓酒店的居住感受到家一般的温暖。期待您能再次光臨檢閲我們的進步, 祝您開心每一天~
Guest User
Deluxe Double Room
Stayed in Nov 2024
Business travelers
13 review
4.8/5
Amazing
Posted on Dec 25, 2024
Special thanks to Ronaldinho for the hospitality. Not only did he upgrade the room type for free, he also extended the check-out time for free. The service attitude cannot be said enough! The room is big and spacious, and the hygiene is very good. There is a commercial street nearby, which is very convenient for eating, drinking and lodging.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a pleasant journey.
Guest User
Deluxe Double Room
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 26, 2024
The room is huge. The service is warm, there are many snacks outside, and the environment is very good. I like this restaurant very much.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a pleasant journey.
Guest User
Business suite
Stayed in Jan 2023
Business travelers
49 review
1.0/5
Posted on Feb 21, 2023
***It’s so disgusting. The mattress actually has my aunt’s blood or my mother’s blood.
Original TextTranslated by Google
Response from Property: Hello dear friends! Thank you very much for your stay and detailed review. It is the constant concern and supervision of our customers like you that enable us to continuously discover problems in our work, make corrections and make continuous progress. From your review, we are sorry to see that your stay did not meet your expectations, and we apologize for the inconvenience caused to you. The hotel management attaches great importance to it and has made careful investigations and timely rectifications. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again!
Guest User
Deluxe Double Room
Stayed in Feb 2023
Business travelers
1 review
1.0/5
Posted on Mar 21, 2023
1. First of all, there was no parking space. I repeatedly communicated with the front desk and said that I couldn't find a parking space after circling the underground parking lot for 3 times. I asked how to solve the problem. I was told to park in a paid parking lot outside, which costs 40 yuan a night. When checking in, I told the front desk that if you don't properly solve the parking problem, I will definitely leave a negative review and complain. It turned out that the two staff members were indifferent.
2. I was woken up by the KTV next door at 3:30 in the morning. I wonder if it was because there was no sound insulation or the surrounding environment was too bad?
3. I informed the staff of the negative review during check-in time. Since you don’t care about the negative review, I also hope that after I give my true feedback, you will not harass me and ask me to delete the negative review.
Original TextTranslated by Google
Response from Property: Hello dear guests! We are deeply sorry for your experience at the front desk during your stay at the hotel. Since it happened to be during the exhibition during your stay, the parking space will be tight! The hotel will organize relevant departments to conduct special training for employees. We sincerely apologize for not being satisfied with your stay this time and sincerely look forward to your visit again. I wish you a happy life!
Guest User
Business Double Room
Stayed in Jan 2023
Business travelers
1 review
1.0/5
Posted on Mar 13, 2023
Are the room rates all standard? Why did I pay for a deluxe room but only get a regular room with half the size of the windows?
Original TextTranslated by Google
Response from Property: Dear, Xiaoli, I am very sorry that you are not satisfied with your stay experience this time. I am very sorry for this; since the minimum standard of our room is the deluxe king bed room, and then the business room type, our hotel's deluxe king bed room type The windows are smaller than the business windows! The room type of the business king bed room has large panoramic floor-to-ceiling windows. If you have any questions during your stay, you can call the front desk at any time. Xiaoli will solve it for you as soon as possible. I wish you a happy trip.
Simon
Deluxe Double Room
Stayed in Jul 2022
Other
2 review
1.0/5
Posted on Sep 5, 2022
The hotel's bedside power bank deducted fees randomly but failed to use them. More than a month later, 199 yuan was deducted for no reason. It's really a headache for the hotel to cooperate with such an unscrupulous merchant!
Original TextTranslated by Google
Response from Property: Dear guest, I am sorry that Xiaoli did not know how to solve this problem for you at the first time when you encountered it during your stay. If you have any questions, you can call the front desk at any time and Xiaoli will solve it for you as soon as possible!
Guest User
Deluxe Double Room
Stayed in Mar 2023
Business travelers
5 review
1.0/5
Posted on Apr 26, 2023
The bed smells like feet and sweat
Original TextTranslated by Google
Response from Property: Dear guest, I am very sorry that I did not give you a perfect stay experience. If you have any questions during your stay, you can contact us at any time using the room phone. Our front desk colleagues are dedicated to serving you 24 hours a day. We look forward to your visit again. Wish you the best. Enjoy your life!
Anonymous User
Business Double Room
Stayed in May 2022
Business travelers
7 review
2.5/5
Posted on Jun 21, 2022
Service needs to be improved
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry that we did not give you a perfect check-in experience. We will rectify the issues you raised immediately. If you have any questions during your stay, you can contact us at any time using the room phone. Our front desk colleagues are dedicated to serving you 24 hours a day. We look forward to your visit again and wish you a happy life!