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9-1 Kajiyamachi, Chuo Ward, Kumamoto City, Kumamoto Prefecture, 860-0026, JapanSee Hotel Details
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1 night

Guest Reviews

8.7/10
Very Good
74 review
Verified reviews
Location8.6
Amenities8.7
Service8.4
Cleanliness9.1
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All reviews(74)
Positive reviews(70)
Reviews with photos/video(24)
Awesome rooms(35)
Awesome stay(20)
Clean and tidy(19)
Awesome amenities(17)
Large rooms(16)
Perfect for families(9)
Near shopping area(7)
Convenient for shopping(6)
Negative reviews(4)
aniu
Superior Twin Room-Non-Smoking
Stayed in Jun 2025
Couple
125 review
8.5/10
Very Good
Posted on Jul 30, 2025
The hotel is clean and the location is easy to access, the staff is polite and helpful, the kitchen is very good which all equipment is prepared, but it is slightly dirty of the knife and the chopsticks.
B_B
Japanese Modern Room Non smoking
Stayed in Mar 2025
Family
6 review
8.0/10
Very Good
Posted on Apr 16, 2025
Clean, Convenient, and Family-Friendly Stay I recently stayed at this hotel and had a very pleasant experience. If you're planning to drive, please note that the hotel does not have free parking spaces. However, there are nearby paid parking options just a short walk away, so it's still quite convenient. There’s also a convenience store located right across the street, which is a big plus. Check-in and check-out are both quick and hassle-free, thanks to the hotel's automated machines. The cleanliness of the hotel is impeccable, and the room was spacious enough for my child to run around comfortably. One feature I especially appreciated was the in-room washing machine along with a heated drying rack and rail in the bathroom—super handy when traveling with kids and needing to wash their clothes. Nightgowns are also provided, just like at another Fav Lux hotel I stayed at in Nagasaki. The room is equipped with a full set of kitchen appliances, perfect for light cooking or preparing fruits and snacks.
Response from Property: Thank you very much for staying with us and sharing your detailed feedback.We are thrilled that you had a pleasant stay and that the in-room washing machine, heated drying rack, and spacious room helped make your experience even more convenient, especially with children.We look forward to welcoming you again soon!
Guest User
Executive Bunk Bed Room, Non Smoking
Stayed in Mar 2025
Family
10 review
10/10
Outstanding
Posted on Jul 10, 2025
Nice breakfast with many choice 👍🏼 Nice ensen and can enjoy sunrise 👍🏼
Response from Property: Thank you for your stay and kind review!Glad you enjoyed the breakfast, onsen, and sunrise.Hope to see you again!FAV HOTEL KUMAMOTO
Anonymous User
Japanese Modern Room Non smoking
Stayed in Nov 2024
Family
18 review
10/10
Outstanding
Posted on Jan 3, 2025
Booked a room for 6 pax. The room size is decent, 2 to sleep on the futon. Hotel room is clean, location is good.
Response from Property: Thank you very much for using our hotel. We will continue to strive to ensure that our customers are satisfied. We look forward to seeing you again.
eiltay
Japanese Modern Room Non smoking
Stayed in May 2025
Couple
13 review
8.5/10
Very Good
Posted on Jun 16, 2025
spacious, clean, well-equipped room. having washing machine in the middle of a trip definitely helped relieve some luggage space. a little dirt and stains on the tatami but not a big issue. will surely choose this hotel again if i’m visiting Kumamoto again.
Response from Property: Thank you very much for your kind and thoughtful review.We’re delighted to hear that you found the room spacious, clean, and well-equipped, and that the in-room washing machine helped make your stay more convenient. We appreciate your understanding regarding the slight stains on the tatami, and we’ll be sure to pass this on to our housekeeping team for improvement.We truly look forward to welcoming you again on your next visit to Kumamoto.FAV HOTEL KUMAMOTO
Denphoom
Superior Twin Room-Non-Smoking
Stayed in May 2025
Couple
1 review
10/10
Outstanding
Posted on Jun 3, 2025
In my opinion ,this should be the best hotel in Kumamoto as this price.big room , convenient to connect important place.
Response from Property: Thank you very much for your wonderful feedback!We’re honored to be considered the best hotel in Kumamoto at this price point. It’s great to hear that you enjoyed the spacious room and found our location convenient for getting around. We truly appreciate your support and look forward to welcoming you again.FAV HOTEL KUMAMOTO
Tan Keng Hwee
Executive Bunk Bed Room, Non Smoking
Stayed in Feb 2025
Family
10 review
9.5/10
Amazing
Posted on May 16, 2025
The service was amazing, the staff could communicate fluently with us without any issues. The facilities are also very hygienic.
Response from Property: Thank you very much for your kind review!We’re delighted to hear that you were satisfied with both our service and cleanliness. It’s especially encouraging to know that our staff's communication made your stay more comfortable. We’ll be sure to share your feedback with the team.We hope to have the pleasure of welcoming you back again soon.FAV HOTEL KUMAMOTO
Guest User
Superior Twin Room-Non-Smoking
Stayed in Mar 2025
Family
5 review
10/10
Outstanding
Posted on Apr 29, 2025
Good hygiene, small room but tidy. Recommended improvement on lighting
Response from Property: Thank you very much for staying with us at FAV HOTEL KUMAMOTO and for taking the time to share your feedback.We're glad to hear that you found the room tidy and well-maintained in terms of hygiene. At the same time, we sincerely appreciate your comment regarding the lighting — we understand how important proper lighting is for a comfortable stay and will consider your suggestion for future improvements.We hope to welcome you back again and provide an even better experience next time.FAV HOTEL KUMAMOTO
Guest User
Japanese Modern Room Non smoking
Stayed in Nov 2024
Family
9 review
6.0/10
Posted on Dec 27, 2024
Room was spacious, but very dark and only has 1 proper chair and a low table, so everything has to be put on the floor. Parking is not provided and front desk is not helpful in explaining the public carpark options. Breakfast was pathetic (just a packed sandwich), so don't opt for that.
Response from Property: Thank you very much for staying at our hotel. We would also like to thank you for choosing our hotel from among the many hotels available. Thank you for your valuable feedback. We will do our best to ensure your satisfaction in the future. We look forward to seeing you again.
Ryan Swee Ann
Japanese Modern Room Non smoking
Stayed in Nov 2024
Family
2 review
9.0/10
Great
Posted on Dec 24, 2024
My family of 5 people had a pleasant stay here. The room was big and comfortable, and the service was good.
Response from Property: Thank you very much for using our hotel. We will continue to strive to provide our customers with a satisfactory experience. We look forward to seeing you again.
Stephen
Executive Bunk Bed Room, Non Smoking
Stayed in Apr 2025
Family
1 review
9.5/10
Amazing
Posted on May 27, 2025
The room is nice and the staff is nice.
Response from Property: Thank you for your kind words!We’re glad to hear that you enjoyed both the room and our staff’s service. Your feedback is greatly appreciated, and we hope to welcome you again in the future.FAV HOTEL KUMAMOTO
Ming Yi Chloe
Japanese Modern Room Non smoking
Stayed in Apr 2024
Family
7 review
10/10
Outstanding
Posted on May 29, 2024
Very big room, friendly staffs, huge bed
Response from Property: Thank you very much for using our hotel. We also appreciate your feedback. We are pleased to read your comment and that you had a comfortable stay. We will continue to make efforts every day to ensure that our guests have a comfortable stay. We look forward to seeing you again.
Guest User
Japanese Modern Room Non smoking
Stayed in Jun 2024
Family
7 review
7.5/10
Posted on Jul 24, 2024
Rooms are neat and spacious, fantastic beds and has everything you would need in a room. Love the design of bunk beds, good for family stay. Breakfast have limited options only. One down side was our room air conditioning was not cool enough, the dust filter were full of dust and need some cleaning.
Response from Property: Thank you very much for staying at our hotel. We would also like to thank you for choosing our hotel from among the many hotels available. Thank you for your valuable feedback regarding the air conditioner. We will do our best to ensure your satisfaction in the future. We look forward to seeing you again.
Guest User
Superior Twin Room-Non-Smoking
Stayed in Dec 2023
Family
8 review
10/10
Outstanding
Posted on Jan 7, 2024
Location is great for travellers with car like us, the room is clean and well facilitated with washing machine and kitchen. The bathroom is also come with a multi functional ventilation, you can hang your laundry with the drying mode on and they will be dried in few hours, that’s super nice. There is a 7-11 convenient store close by and couple of car parks available.
Response from Property: Thank you for making a reservation at our facility.We are very happy to receive such a high review.We will continue to aim to be a hotel that satisfies our customers, and we look forward to your continued patronage. We look forward to seeing you again.
Wai Olivia
Executive Bank Room (35 Square Meters, 6 People)
Stayed in Apr 2024
Family
2 review
10/10
Outstanding
Posted on Jun 24, 2024
Very spacious room. Parking is nearby. Frontdesk is helpful and gave good recommendation.
Response from Property: Thank you very much for using our hotel. We also appreciate your feedback. We are pleased to read your comment and that you had a comfortable stay. We will continue to make efforts every day to ensure that our guests have a comfortable stay. We look forward to welcoming you again.