Sheraton Imperial Kuala Lumpur Hotel

Sheraton Imperial Kuala Lumpur Hotel Reviews

Sheraton Imperial Kuala Lumpur Hotel

Jalan Sultan Ismail, Kuala Lumpur, 50250, MalaysiaView Hotel Details
Sheraton Imperial Kuala Lumpur Hotel
Sheraton Imperial Kuala Lumpur HotelSheraton Imperial Kuala Lumpur HotelSheraton Imperial Kuala Lumpur Hotel
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Sheraton Imperial Kuala Lumpur Hotel Guest Reviews

4.3/5
Very Good
685 review
Verified reviews
Location4.4
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(685)
Positive reviews(654)
Reviews with photos/video(202)
Delicious breakfast(60)
Large rooms(52)
Convenient for shopping(32)
Loved the view(23)
Comfortable bed(18)
Located downtown(17)
Perfect for business trips(16)
Luxurious(7)
Negative reviews(31)
Fatin Amirah Bin Ahmad Kamal
Guest Room, 1 King, City View
Stayed in Jan 2025
Family
2 review
4.2/5
Very Good
Posted on Feb 23, 2025
Clean and spacious room. Their breakfast buffet spotlight is their on the spot fresh juice that u can even create your own mix.
Response from Property: Dear Guest,Thank you for sharing your wonderful experience with us! We're so glad you enjoyed the clean and spacious room, as well as our breakfast buffet, especially the fresh juice station where you can get creative with your mix. It's always a pleasure to hear how much our guests appreciate the little touches.We hope to welcome you again soon!Best regards, Effendi Ramley Hotel Manager
Robinson8598
Guest Room, 1 King, City View
Stayed in Jan 2025
Family
31 review
5.0/5
Outstanding
Posted on Feb 8, 2025
Is a very nice hotel for family stay at Kuala Lumpur hotel all staff very friendly
Response from Property: Dear valued guest, thank you for your kind review! We're thrilled to hear that you had a wonderful family stay at our hotel and enjoyed the friendly service from our staff. We look forward to welcoming you and your family again in the future!
Doctor Dr
Guest Room, 1 King, City View
Stayed in Nov 2024
Travel with friends
58 review
4.7/5
Amazing
Posted on Dec 24, 2024
The hotel opposite is a shopping mall, but not much food and restaurants. The club lounge provide excellent service. Near by just 5 mins walks able to reach the train. Enjoyed having the breakfast at the hotel restaurant.
Response from Property: Dear valued guest, hank you for sharing your wonderful feedback! We are delighted to hear that you enjoyed your stay at Sheraton Kuala Lumpur. We look forward to welcoming you back for another enjoyable stay soon!Best regards, Effendi RamleyHotel Manager
Tania sal
Guest Room, 1 King, City View
Stayed in Nov 2024
Solo travelers
20 review
4.5/5
Great
Posted on Jan 3, 2025
I was very happy with my room and hotel. I would definitely stay there again. My room was spacious and i lived the extra walk in closet. Bathroom was spacious and clean too.The attendants at the morning buffet and at the concierge were very warm and attentive. If not outstanding, Buffet was pretty decent for the price . I felt taken care of and was happy for the price i paid. Also, the gym and sauna was good. I highly recommend it.
Response from Property: Dear valued guest,Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your spacious room, walk-in closet, and the attentive service from our team. It's great to know you had a pleasant experience with our breakfast, gym, and sauna as well. Your kind words are greatly appreciated, and we look forward to welcoming you back for another memorable stay.Best regards, Effendi Ramley Hotel Manager
Muhamad Azmirul
Guest Room, 1 King, City View
Stayed in Dec 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Jan 18, 2025
I went for staycation and love the sheraton’s room and facilities
Response from Property: Dear Valued Guest,Thank you for sharing your experience! We’re delighted to hear that you enjoyed your staycation and loved our rooms and facilities. It’s always our goal to provide a relaxing and comfortable environment for our guests, and we’re so happy to know we succeeded.We look forward to welcoming you back for another wonderful stay!Warm regards,Effendi RamleyHotel Manager
Rajmal
Guest Room, 1 King, City View
Stayed in Nov 2024
Family
6 review
4.5/5
Great
Posted on Feb 19, 2025
Parents stayed in this room, their bathroom was much nicer than mine. Great location.
Response from Property: Dear valued guest, Thank you for your feedback! We're so glad to hear that you enjoyed our location. We’re sorry to hear that there was a difference in the bathroom experience between your room and your parents' room. We strive to maintain consistency across all our rooms, and your comments will help us improve. We hope to welcome you back and provide an even better stay next time!Best regards, Effendi Ramley Hotel Manager
Family R
1 Bedroom Suite, 1 King, City View
Stayed in Oct 2024
Family
12 review
4.5/5
Great
Posted on Nov 6, 2024
By choosing to stay at this hotel, I made the right decision. Excellent amenities, tasty meal, courteous service, and a very comfy accommodation. I think this is a really good choice. Additionally, I'm hoping that the intern girl working at the check-in counter will be able to do better work, particularly when it comes to giving information. She is courteous and kind, but in order to advance, she needs to provide more details. I hope she succeeds in all of her future undertakings.
6/12
Response from Property: Dear valued guest, Thank you so much for your thoughtful feedback! We're thrilled to hear that you enjoyed our amenities, meals, and service. It's wonderful to know you had a comfortable stay. We also appreciate your constructive feedback regarding the check-in process. We'll ensure that the intern receives the support she needs to grow and improve in her role. We truly value your kind words and your support, and we look forward to welcoming you back soon!
Anonymous User
Guest Room, 1 King, City View
Stayed in Nov 2024
Family
8 review
5.0/5
Outstanding
Posted on Dec 27, 2024
Very nice place nic3 environment nice hotel. I like it for this hotel
Response from Property: Dear valued guest,Thank you for your kind words! We are delighted to hear that you enjoyed the environment and your stay at our hotel. We look forward to welcoming you back for another great experience.Best regards, Effendi Ramley Hotel Manager
Guest User
Guest Room, 1 King, City View
Stayed in Oct 2024
Couples
6 review
5.0/5
Outstanding
Posted on Nov 29, 2024
Prime location , clean room , big space , the staff also prepared a small cake & simple decoration for our wedding anniversary
Response from Property: Dear Valued Guest, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our prime location, the clean and spacious room, and the thoughtful touches we provided for your wedding anniversary. It was our pleasure to celebrate such a special occasion with you!We hope to welcome you back for more memorable experiences in the future. Best regards, Effendi RamleyHotel Manager
Dora Dora
Guest Room, 1 King, City View
Stayed in Oct 2024
Family
96 review
5.0/5
Outstanding
Posted on Nov 2, 2024
It’s right next to monorail station Medan Tuanku, opposite Quill city mall, clean room and comfy bed, with beautiful city view, we had a memorable stay.
6/7
Response from Property: Dear valued guest, Thank you for sharing your experience! We're delighted that you enjoyed the convenient location, with easy access to the monorail and Quill City Mall, as well as our clean rooms and comfortable beds. It's wonderful to hear that the city views added to your memorable stay.We look forward to welcoming you back for another great experience!
Prachi
Guest Room, 2 Twin/Single Bed(s), City View
Stayed in Dec 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Jan 31, 2025
Excellent location and very helpful staff.
Response from Property: Dear Valued Guest,Thank you for your kind feedback! We’re thrilled to hear you enjoyed our prime location and found our staff helpful. Your satisfaction is our top priority, and we look forward to welcoming you back soon.Best regards, Effendi Ramley Hotel Manager
FY.ong
Guest Room, 2 Twin/Single Bed(s), City View
Stayed in Aug 2024
Family
5 review
4.7/5
Amazing
Posted on Sep 23, 2024
Ok stay, the place is dated..noise on weekend is unbearable..our room face the side..but those bike keep racing in the midnight..breakfast was good..bed a bit too soft
Response from Property: Dear valued guest, Thank you for sharing your feedback with us. We're glad to hear you enjoyed the breakfast, but we apologize for the disturbance caused by external noise and that the bed wasn't to your preference. Your comments are valuable, and we'll address these concerns to ensure a more comfortable stay for our future guests. We hope to welcome you back for an improved experience.4o
FM Foo
Guest Room, 1 King, City View
Stayed in Aug 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Sep 16, 2024
The hotel's service is very good, the location is convenient, and the breakfast selection is diverse and delicious.
Response from Property: Dear valued guest, Thank you for your positive feedback! We’re thrilled to hear that you enjoyed our service, found our location convenient, and appreciated the diverse and delicious breakfast selection. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.
Mcaez
Guest Room, 1 King, City View
Stayed in Jul 2024
Couples
1 review
4.0/5
Very Good
Posted on Oct 11, 2024
Went here to celebrate my birthday and wedding anniversary, was expecting some letter/cake or any free dessert to congratulate or greet us. None of this was done, I had high hopes since it's Sheraton 😅. Aside from this the room was clean and spacious. Wide variety of selection during break fast. The building was quite old, I was shocked to see how small the reception area is. But overall ok. Location near train.
Response from Property: Dear valued guest, Thank you for choosing to celebrate your special occasions with us, and for sharing your feedback. We apologize for not meeting your expectations regarding a greeting or complimentary dessert; we appreciate your input and will work to improve this aspect for future guests. We're glad to hear that you enjoyed the cleanliness of your room and the breakfast selection, as well as our convenient location. We hope to have the opportunity to welcome you back for an even better experience!
Guest User
Guest Room, 1 King, City View
Stayed in Jan 2025
Solo travelers
3 review
4.7/5
Amazing
Posted on Feb 18, 2025
Beautiful,large and spacious room. Close to important tourist attractions. Lovely food at the restaurant as well. Enjoyed my stay
Response from Property: Dear valued guest, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our spacious rooms, convenient location, and delicious dining options. It was a pleasure having you with us, and we look forward to welcoming you back for another memorable stay soon! Best regards, Effendi Ramley Hotel Manager