Urbanstay Busan songdo Beach Reviews

Positives: The ocean view was amazing. Truly beautiful seaside town. You are very close to cable car station and lots and lots of food all around. I would recommend staying at this beach instead of the more expensive and busy areas. Negatives: There was a really strong smell of sewage in the toiled. We kept the door closed so it was okay but I hope this issue can be fixed because it is not pleasant at all. The room was a bit dusty and the AI Virtual help desk was a bit useless. If you need help just contact them by e-mail.

This is fantastic value. The room was spotless, we had an ocean view with balcony. This hotel is a shared property with Grab the Ocean. Grab the Ocean has physical staff present at the hotel, however Urbanstay does not. So before check in it is essential to check email and follow specific instructions since it all has to be down virtually. Early check in is only available for a fee. For our experience the check in process was confusing and slightly stressful, because machines were broken. But once we got that resolved we enjoyed our stay immensely and will be back again!

The check in process and service levels from the property really bring this from a 5 star stay to a 2 star. A property with lots of potential but not letting guests check in until 4pm and then wanting them gone by 11am sharp the next morning simply isn’t right. We arrived at midday and tried to check in early which was denied. Even though the room was empty from 1pm onwards. Poor service when we tried to contact them. Room itself is very nice, good WiFi, hot water and a comfortable bed. But the service makes me not want to return.

Trip & Urbanstay Busan Songdo Beach's system was not connected well, resulting in check-in taking 30-40 minutes. Since Urbanstay is self-check-in, there is no front desk. In the past, I have booked Urbanstay hotels on other hotel platforms many times, and I always received the booking information and check-in guide via email or KakaoTalk However, ONLY I booked Urbanstay with Trip this time, and it was tough to check-in. This Urbanstay Busan Songdo Beach is newly open and the service attitude is nasty. When I asked what the reason was, we did not receive any check-in information, and the service staff would not explain. The booking needs to be re-created on the hotel system, no trip booking on the system, and the receptionist had no sense of service at all. The whole process takes 30-40 minutes for me to communicate in Korean, which is even more difficult for foreigners to communicate and solve. -- And hotel equipment: The bed is small, One room with an ocean view is their definition of a king bed When the system is not connected to the hotel. What a bad system accident and no sense of service by the hotel staff.