Furama Bukit Bintang, Kuala Lumpur Reviews

Response from Property: Hi Sir,Thank you so much for choosing to stay with us again. We're truly honoured to have welcomed you for the 6th time! 💛 It’s wonderful to hear that you enjoyed our central location and that we could fulfill your request for a room facing the iconic Petronas Twin Towers those views never get old! We appreciate your kind words about the spaciousness of our Executive Room and the value it offers. At the same time, we sincerely thank you for your feedback regarding the breakfast variety and lift availability during peak hours. We understand how this can affect your experience, and please know that we’re actively reviewing ways to improve both areas for greater guest comfort.Your continued support means the world to us, and we can’t wait to welcome you back again. Hopefully with some fresh improvements to surprise you next time! 😊Warm regards,The Management TeamFurama Bukit Bintang

Response from Property: Hi Sir,Thank you for your continued support and for choosing to stay with us on multiple occasions we truly appreciate your loyalty! 💛 We're delighted to know our location near Lalaport continues to be a highlight of your stay.We’re very sorry to hear that aspects of your recent experience fell short of expectations, and we genuinely value your detailed feedback. We understand how important a peaceful environment is for our guests, and your comments regarding noise disturbances and comfort in the room have been noted. Please rest assured, we will work closely with our team to address these concerns and reinforce respectful behaviour among all guests to ensure a more restful stay for everyone.Regarding the self-check-out kiosks and lobby staffing during peak hours, we sincerely apologize for the inconvenience and will review our processes to improve the efficiency of our service. We also appreciate your observations about the room condition and pathway access, and we are actively exploring ways to enhance the overall guest experience.Thank you again for bringing these matters to our attention. Your feedback plays a crucial role in helping us improve, and we truly hope to have the opportunity to welcome you back for a better stay in the future.Warm regards,The Management TeamFurama Bukit Bintang

Response from Property: Hi Ms Shwe Yee,Thank you so much for taking the time to share your experience with us! We're thrilled to hear you enjoyed our central location, the spaciousness of the room, and our express check-out service. We're glad that made things easier for you! 😊We truly appreciate your feedback on the breakfast variety and are happy you found the options satisfying. However, we’re very sorry to hear about the concerns regarding cleanliness and the coffee machine. Rest assured, your comments have been shared with our F&B and housekeeping teams for immediate attention and improvement.We also apologize for the delay in setting up the extra bed and the lift congestion during peak hours. Your experience is important to us, and we’re continuously working to enhance guest comfort and efficiency. We hope to welcome you back again soon for a smoother and more memorable stay! 💛Warm regards,The Management TeamFurama Bukit Bintang