Ibis Styles Kuala Lumpur Fraser Business Park Reviews

Response from Property: Dear Mr. Yong Chung,Thank you for taking the time to share your recent experience at ibis Styles Kuala Lumpur Fraser Business Park.We are glad to know that you found our hotel to be good value for money and appreciated the amenities, service, and location. Your observation about the tour group presence during breakfast is noted, and we sincerely apologize if it impacted your experience. We also appreciate your constructive comment regarding cleanliness, please rest assured that we are taking steps to further improve in this area.It was a pleasure having you with us, and we hope to welcome you back again for an even better stay.Warm regards,Guest Experience Teamibis Styles Kuala Lumpur Fraser Business Park

Response from Property: Dear Mr. Metta,Thank you very much for sharing your positive feedback following your recent family stay with us at ibis Styles Kuala Lumpur Fraser Business Park.We’re pleased to know you found the rooms to be a great value and that our breakfast selection met your expectations, especially with Indian and continental options. Your kind words about our service and location are much appreciated.We do regret the light odour you noticed in the corridors, and please rest assured that our housekeeping and maintenance teams have been informed to address this promptly.We look forward to welcoming you and your family again soon for another enjoyable stay.Warm regards,Guest Experience Teamibis Styles Kuala Lumpur Fraser Business Park

Response from Property: Dear Valued Guest,Thank you for sharing your recent experience with us at Ibis Styles Kuala Lumpur Fraser Business Park.We’re pleased to hear that you enjoyed the room design and found our location conveniently accessible to the LRT. It's wonderful to know you appreciated the cleanliness and overall comfort of your stay.We also appreciate your honest feedback regarding the surrounding area and breakfast offerings. We understand your concern about the nearby mall being closed and the impact that may have on the walking environment. Please rest assured that guest safety is our top priority, and we continuously work to ensure a secure and pleasant experience for all. Your comments about breakfast variety are duly noted, and we will review our menu options to enhance future guest satisfaction.Thank you once again for your valuable insights. We hope to welcome you back for an even better stay next time.Warm regards,Guest Service Experience TeamIbis Styles Kuala Lumpur Fraser Business Park

Response from Property: Dear Amy Chia Hui,Thank you so much for your outstanding review and for taking the time to share your recent experience with us at Ibis Styles Kuala Lumpur Fraser Business Park.We're truly delighted to know that you enjoyed your stay and found our location convenient, especially with easy access to the Chan Sow Lin station. It's great to hear you were able to explore KLCC, TRX, Mid Valley, and Nu Sentral effortlessly via train, public transport accessibility is something we're proud to offer our guests.We're also glad you found our amenities, cleanliness, surroundings, and service all to your satisfaction. Your kind words mean a lot to our team, and we're pleased to know that breakfast met your expectations as well.We hope to welcome you back again soon for another pleasant and convenient stay in Kuala Lumpur.Warm regards,Guest Service Experience TeamIbis Styles Kuala Lumpur Fraser Business Park

Response from Property: Dear Heel,Thank you for sharing your detailed feedback! We're glad to hear that you enjoyed our location, cleanliness, and service. It's great to know that you would recommend us for a short stay.We sincerely apologize for the issue with the water pressure in the shower, and we will look into it to ensure a more comfortable experience for future guests. Your input is invaluable, and we appreciate your suggestions!We hope to welcome you back again soon!Best regards,Management Team

Response from Property: Dear Mohd,Thank you for sharing your experience with us. We're glad to hear that you found Ibis Styles Kuala Lumpur a comfortable and affordable choice during your stay. We strive to provide value and convenience to our guests, and it's great to know that our proximity to shops and public transport met your needs.We appreciate your feedback regarding the room amenities and services, and we will continue to work on improving our offerings to enhance the guest experience.We look forward to welcoming you again in the future.Warm regards,Hotel Management

Response from Property: Dear SSGan,Thank you for sharing your detailed feedback with us.We truly appreciate your loyalty and are sorry to hear that the breakfast experience during your recent stay did not meet your expectations or our usual standards. We understand how important this aspect is to you and regret that the variety and quality have declined.Please be assured that your comments have been shared with our Food & Beverage team for immediate review and improvement. We hope to restore the excellent breakfast experience you have come to expect from us.Thank you once again for your honest feedback. We look forward to welcoming you back and providing you with a much improved stay.Warm regards,Guest Service Experience Team,Ibis Styles Kuala Lumpur Fraser Business Park

Response from Property: Dear Simon,Thank you for taking the time to share your feedback regarding your stay with us.We sincerely apologize for the discomfort you experienced with your room, including the air conditioning and water leakage issues. This is certainly not the standard we aim to provide, and we will investigate these matters promptly to ensure they are resolved.We are also sorry to hear about your experience at the reception and with the breakfast selection. Your comments are important to us, and we will use them to improve both our service and dining options.Thank you for bringing these concerns to our attention. We hope to have the chance to provide you with a much better experience in the future.Warm regards,Guest Service Experience Team,Ibis Styles Kuala Lumpur Fraser Business Park

Response from Property: Dear Ms. Shima Onn,Thank you for taking the time to share your experience with us following your stay at ibis Styles Kuala Lumpur Fraser Business Park.We’re glad to hear that you found our rooms comfortable and decently clean, and we appreciate your kind note regarding our team’s service.We are, however, truly sorry to learn that you did not feel fully at ease with the surrounding environment. While the hotel itself is located in a busy urban area with convenient access to public transportation, we understand that the local atmosphere may not always feel suitable for every guest, particularly solo travelers. Your comments about the lighting, nearby activity, and indoor parking conditions are duly noted and have been escalated for internal review with our safety and facilities teams.Regarding the traffic noise, we regret the inconvenience caused and will explore what additional soundproofing measures might be feasible to improve guest comfort in this regard.We genuinely appreciate your honest feedback, Ms. Shima, as it helps us identify where we can do better. Should you consider visiting us again, we would be pleased to suggest a room on a quieter floor or assist with any special preferences to enhance your experience.Thank you once again for your insights.Warm regards,Guest Experience Teamibis Styles Kuala Lumpur Fraser Business Park

Response from Property: Dear Mr. Ian,Thank you for sharing your recent experience with us at ibis Styles Kuala Lumpur Fraser Business Park.We’re truly sorry to hear that certain aspects of your stay did not meet your expectations. Your comments regarding the location, accessibility to public transport, and nearby dining options are noted. While our hotel is adjacent to the Chan Sow Lin LRT station via a linked bridge, we understand that signage and orientation could be improved for a smoother guest experience. We also regret that the room cleanliness did not fully meet the standards you expect from ibis Styles, please accept our sincere apologies.We genuinely appreciate your feedback as it helps us focus on the areas that need attention. We do hope to have another opportunity to welcome you again for a more seamless stay.Warm regards,Guest Experience Teamibis Styles Kuala Lumpur Fraser Business Park

Response from Property: Dear Ms. Dionne,Thank you for sharing your feedback following your stay with us.We appreciate your honest comparison and are sorry to hear that our property did not fully meet your expectations compared to other Ibis locations. We are, however, glad that you found our proximity to Chan Sow Lin MRT convenient.Your feedback helps us identify areas for improvement, and we hope to have the opportunity to welcome you again for a more satisfying experience.Warm regards,Guest Service Experience Team,Ibis Styles Kuala Lumpur Fraser Business Park

Response from Property: Dear Devidd Bong,Thank you for sharing your feedback. We sincerely apologize for not meeting your expectations during your stay. We understand that the room lighting and breakfast selection did not meet your preferences, and we truly appreciate your comments. We are currently reviewing our breakfast offerings to better cater to our guests' tastes, including popular local dishes like nasi lemak. Your input is valuable to us, and we will work on improving these aspects for future stays. We hope to welcome you back soon and provide a more enjoyable experience.Best regards,KeshavFront Office Manager

Response from Property: Dear Dion Seng Jin,Thank you for sharing your detailed feedback. We appreciate your observations regarding our hotel’s location and the comfort of the rooms. While we acknowledge that our property is older, we strive to maintain a welcoming and comfortable environment for all our guests. We also value your comments on the local area and understand how the quiet surroundings may give a different impression. Your feedback helps us to continuously improve and provide a better experience. We hope to have the opportunity to welcome you again in the future. Thank you for choosing to stay with us.Kind Regards,KeshavFront Office Manager