Ascott Sentral Kuala Lumpur Reviews

This hotel is strategically and convieniently located near KL Sentral, Nu Central shopping complex and within a walking distance to many good restaurants. The room is immaculately clean, brightly decorated spacious, well furnished and very comfortable. We had an enjoyable stay and will definately choose this hotel for our future trips to the area.

Very good location just a stone throw away to the shopping mall Nu Sentral and then KL Sentral transportation hub. Room was spacious but there were signs of old age. Aircond was making some noise. Not sure was it becos of hot weather or not- woke up in the morning feels abit warm but still could feel the air flow . Parking has narrow ramp going up and down so if driving a big car would be challenging.

Easy to stay and sign up as member can get free breakfast, awesome stay with friendly staff and awesome room

Everything about this hotel is perfect.. However, it's just a bit to walk from KL dental and no shelter. Was caught from the sudden rain. However, room provides umbrella.

Quite complicated to go to the hotel from the train station, but the hotel service is good

Fantastic service in a large serviced apartment. We had a corner apartment with lovely views of the city. Easy access to nearby metro lines and Nu Sentral shopping mall. I would stay again.

Conveniently located about 5mins walk from Sentral Station. If you like Indian food like nasi briyani, roti, thosai, naan, curries etc..., this place is close to many good Indian restaurants, street food & cafes. It has a swimming pool, play pool & a gym on the 5th floor. Breakfast is also the 5th floor. Spacious & clean room with cooking facility & a large fridge. Nice view of Merdeka 118 building from accommodation.

Trip.com didn't disclose that the pool was closed for repairs. The breakfast is only local food but all up a great location, friendliness

1. Check-in smooth & fast 2. Big room 3. Good quality of services Recommended to all

I had a horrific experience staying here. To be fair, let me share what’s good about this place: 1. Close to KL Sentral station (5-7 mins walk) 2. Very friendly and helpful staffs 3. Spacious gym and sufficient equipment 4. Sound proofing rooms 5. Water pressure and comfortable bed and pillows 6. They have filtered water in the room What ruined the entire stay was the centralised aircon!!! We were assigned 2203 and tried adjusting the room temperature but it did not work, we were freezing and called the engineer to check and was told that the room was 17 degree although the control panel was showing 25! He made some adjustments and told us to wait for 10 mins but after 15 mins the room was still freezing cold. We requested for a room change and had to shift luggage and room at 11:40pm (the staff was very helpful though). After changing to 1702, the first night was okay but the room has a very strange curry smell. It was not a deal breaker so we endured the smell. But the second night when we were back and tried adjusting our room temperature to 25 degree it did not work again! I tried wearing two layers of clothes and couldn’t take it anymore and called them at 2am. The wind was blowing directly to my head and I couldn’t even sleep. There were issues with the aircon system (they use chilled water instead of gas) and the technician spent 30 mins to troubleshoot and resolved the temperature and wind direction issue. Finally I could sleep at 3am but it was such a horrific experience! My 2 out of 3 nights stay were ruined because of the aircon issue!! On top of that, we wanted to use their shuttle service on Sunday but was told that their car was sent for servicing and it’s not available. Asked the staff if the shuttle service will be available the next day but was told to check again the next day as they can’t confirm. Will definitely not go back again or recommend to any friends or family to stay there. There’s no nice restaurants nearby (mostly Indian food) and 7-11 is located 6 mins walk from hotel (nearest one only opens during office hours).

Amazing hotel! Huge room with kitchen, lots of wardrobes, equipped with everything from a rice cooker to an induction stove! Oh yes, plus the nespresso coffee machine in the kitchen, with a stck of coffee capsules! The staff are very friendly and helpful!

Absolutely a good hotel to stay at if you wanna be by Sentral and ting.

Super fun, they provide you with some kitchen set which super helpful! Love to stay here

There was a blood stain on a pillow case and a blue ink stain (wet) on house slippers