Top 5-Star Hotels in Kota Kinabalu

Front desk service is best, friendly with most smiling face, always greeting and friendly chat to customer, bedding matters a bit soft and some spring is not well in condition, but ovell room amenities is good. However, I really wondered why a 5 stars Hotel the restaurant all size plate, bowl, even cups are so so oily, sticky, food mark, stains on almost all pieces of them, I keep on looking for more clean one but sad to said is no one is clean, really very sticky and oily, hope the restaurant can look serious on this matter, I can said I never seen such dirty plate, even I go to 2 or 3 star hotel, the plate is more clean then Le Meridien, but food and beverage is good, I love the service can custome order our favourite fresh fruit juice and coffee

I have never stayed as good as 5 stars hotel such this Hyatt Regency in KK. Starting from reception, buttler, and front desk- all are so good in order. The receptionist who check me in was very helpful. The room perfect. Hot water is good, room is very spacefull and stunning. The decorations are just perfect, migh be Merry Chritsmas is coming. Just next time, maybe i will stay sea view. Better as have great view of KK ocean view.

not bad but not so great，good service specially the guard and security are so nice and kind but the facilities inside are so old and not very good，the price we make reserved is a bit high overall is good hotel anyway

it was a beautiful spot to see the sunset. Unfortunately during our stay the weather was not so great, we couldn't see the famous sunset. The breakfast was great and room was great. I will visit here If I am ever in town again. I love the swimming pool. The package was somewhat useful but can be better. The only complaint I have is the snorkeling aera. It was small, dirty and no so much fun. Anyway I enjoy my satu

Big hotel compound, and the rooms, service and amenities are good and sufficient. Room furnishing may be a little dated but definitely clean. We had whatever we needed. There was a resort feel to the place and we loved the Christmas decorations. Breakfast buffet was yummy and had wide selection. There were many kids' activities that we wanted to try but didn't have time. Would highly recommend this hotel!

I would just rate it like a 4 stars hotel. Don’t expect too much, and it will be great. Breakfast just normal, waitstaff was a bit inattentive, not sure which table bring us to. didn’t book a seaview room, but my room was totally a blocked view 🤣. Can only see a huge rooftop of other buildings. But the room is clean, cleaning service quite good, I asked for more water and they did gave me more. One of the highlight could be their pool. Great sea view, I enjoyed it a lot. location is decent, still need to walk a bit to reach the main city area.

Awesome service, friendly, supportive, kind and professional stuff. Fast and efficient, caring as well. Hotel is by the beach, their private part of the beach is clean and very lovely. Food is tasty, very fair price, different varieties, as well a la carte options are nice and cheap. Highly recommended. Very pleasant stay, location is perfect, activities, gym, golf, bar on the roof with awesome view, bar on the beach as well. Great stay, beds are comfortable, had a very good sleep as well. Thank you all for great experience, appreciation for all stuff members, from management, concierge, dinning stuff and receptionists - exceptional behavior and professionalism! Bravo! p.s. Sorry, enjoying the stay so much, forgot to make photos. No phone vacation, simply enjoying the environment. ❤️🙏👍🥳

Overall our 2-night stay at Hyatt Centric KK was comfy n relaxing. The lobby n top floor lounge ambience is excellent~feeling of calmness. Rooms are spacious n clean with beautiful sunset seaview. We especially like the bathroom with sitting bench~ a considerate design for guests who prefer to sit n shower. Restaurant staff were very well-mannered n helpful. The hotel is well located just opposite the Sabah Suria shopping mall, so it's very convenient if you wish to dine out or shop around…

After a long trip arrived at hotel and quickly signed in. We were upgraded to a fantastic room, however phone and TV not working but a great balcony view of the South. China Sea and to the left the jungle. It was lovely to sit and watch the various birds and fireflies. Malaysia Airlines had lost one of our bags and did not seem concerned however after no success we spoke with James at reception who soon sorted it out and it arrived at 9pm. One day wasted Thanks Malaysia Airlines. The next day we had a leisurely breakfast plentiful and good choices of Malay and Western. Very courteous staff. Saw our first monitor lizard and had a garden tour by. a very informative employee Roy. Decided against the nature walk as advised not much to see this time of year. Spent most the day on the empty beach ( Some jellyfish but otherwise a nice dip) and in empty swimming pool. 3 linked pools lovely and warm but needs some maintenance and jacuzzi not working. Only a couple of restaurants were open and although quality of food was good the menus were similar. On our last day we had a very good Chinese style meal in The Noble House (Only open until early evening). As with most meals we were the only ones in the restaurant. All meals were very reasonably priced. The advertised firefly. tour was cancelled due to low tide but Christina arranged a private trip to see them and also the proboscis monkey. Well worth it. . Points to Note Low occupancy with the majority of guests staying overnight only, meant we had pools and beach to ourselves and the restaurants were virtually empty. Disadvantage was that some restaurants. and snack places did not open. Lovely remote location fantastic view , beach and garden walks however nothing in walking distance of the resort so unless taking a. taxi or day trip would not see or meet other local people restaurants or shops. Note the hotel shop has very limited souvenirs and only a few crisps and drinks. We had a great relaxing time, the hotel needs some updating and maintenance but that did not affect our.enjoyment. Staff were helpful and courteous and room clean and well stocked with water tea and coffee. A/C fine. So if you want a relaxing beach and pool holiday with good food and when we were there tranquility we recommend Nexus. PS book trips at the hotel as the one we booked through our agent was about 3 times more.

Facilities: The facilities are quite complete, with 24-hour hot water, you can cook but it is almost useless, and there is no washing machine or bathtub. Hygiene: It is cleaned quite well. But there are cockroaches🪳. I saw three of them during my stay, and they can fly. If you mind, choose carefully. Service: There is no front desk, you need to contact in advance to check in, and get the key yourself at the mailbox on the 32nd floor. Environment: It is very close to the pier, and the view on the top floor is very good.