To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(240)
Positive reviews(234)
Reviews with photos/video(83)
Convenient for shopping(11)
Large rooms(10)
Easy to get around(9)
Located downtown(9)
Nice sea view(7)
Poor air conditioning(5)
Friendly front desk staff(5)
Comfortable bed(4)
Negative reviews(6)
USTAZAH HAFIZAH
Deluxe Twin Room
Stayed in Jan 2025
Family
4 review
4.7/5
Amazing
Posted on Feb 24, 2025
Booking from Trip. Very easy to apply . I like so much deluxe room my family stay.city view +sea view . Tq so much. I will come again .the room very clean and pressure water is very satisfied. But please make sure service from desk about breakfast .btw tq buffet breakfast totally nyummy
6/10
Randy Alford
Superior Twin Room
Stayed in Nov 2024
Couples
4 review
5.0/5
Outstanding
Posted on Dec 24, 2024
Love the hotel. Great location. So many cheap foods around the hotel. Nearby and walking distance with popular mall.
Z.P.
Superior King Room
Stayed in Jan 2025
Couples
13 review
3.5/5
Posted on Feb 24, 2025
Very good location very convenient. Overall it's an old hotel, outdated facility, poor noise insulation, come to kk for marathon and stay 3 nights, can't sleep well every night due to all kinds of noise and AC not cold enough. Shower water temperature is very hard to control. Provided breakfast is so cheap, I eat only once and rather eat outside, don't pay extra money for the breakfast if you can.
FH Admin
Deluxe King Room
Stayed in Dec 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Feb 5, 2025
Had a fantastic stay at Horizon Hotel Kota Kinabalu! The location is perfect—right in the city center with easy access to attractions and local eateries. The rooms were clean, spacious, and well-maintained. The staff was friendly and accommodating, making the experience even better. Plus, the breakfast selection was delicious! Highly recommend for a comfortable and convenient stay.
Daisy Chan
Grand Deluxe Room with Terrace
Stayed in Apr 2024
Couples
14 review
4.2/5
Very Good
Posted on Jun 2, 2024
Good location near Gaya street walk 15mins to water front. I stay in 6/F Grand Deluxe room it's have a big terrace! But whole hotel is no smoking even in outside terrace.
I need to feedback the basin and bathtub is out of bathroom! It's very not convenient for me. May be long time no guest to use the bathtub when I check in found it's very dirty and blockage water, bathtub tap is very very slow water pressure, can't enjoy the bathtub all of my 4night stay. I'll not book this room in my future trip .
Branx
Deluxe King Room
Stayed in May 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Jun 9, 2024
Location super convenience and strategic. Walking distances to many tourism spots
Norhashimah
Deluxe King Room
Stayed in Sep 2024
Couples
1 review
4.7/5
Amazing
Posted on Oct 22, 2024
Overall ok n strategic location in town. Can walk to night market on saturday and morning market on sunday.
Afonso
Deluxe King Room
Stayed in Sep 2024
Couples
3 review
3.0/5
Posted on Oct 12, 2024
Really bad staff - they spoke really bad English and they weren’t helpful at all .
The door of the restaurant says open until 11pm , I arrived before 9.30pm , reed the menu and then when I was about to order they said the restaurant closes at 10pm and they don’t serve after 9.30pm. I’ve checked the watch and it was 9.32pm - and all they said was “sorry sir” with a smirk on their faces
Next day I asked I went to the concierge for some tips regarding the tour to see the Proboscis monkeys and he couldn’t explain anything at all. Also asked for some recommendations regarding where I could have a good steak he couldn’t also advise a restaurant.
Finally i put the car in the reception.
No one explained how the system worked. I had to wait for someone that spoke proper English to come and explain.
If I was in a 2 star lodge in the middle of nowhere I could understand such a bad staff but this was in a 4 star hotel in the capital of Sabah
On cloud 9
Superior Twin Room
Stayed in Mar 2024
Family
45 review
3.0/5
Posted on Apr 11, 2024
Its a good stay. Front desk are helpful and gave a clear instructions on what we need.
The minus point: even you’re a guest in the hotel, you still need to pay for the parking. You’re required to pay rm100 for security deposit. The bathroom is clean but there is a visible mold as well. Breakfast is ok.
Guest User
Superior Twin Room
Stayed in Dec 2024
Business travelers
1 review
4.0/5
Very Good
Posted on Jan 17, 2025
Strategic location, clean and good service. Breakfast is delicious.
Guest User
Deluxe King Room
Stayed in Aug 2024
Couples
1 review
4.5/5
Great
Posted on Sep 26, 2024
Everything is v good. Staff is friendly. But the air con in the room is v loud. Like a car engine.
Guest User
Deluxe king Room
Stayed in Apr 2024
Couples
2 review
4.5/5
Great
Posted on May 8, 2024
Good location, comfortable bed, nice sea view and decent breakfast.
FRANKLIN JL.
Superior Twin Room
Stayed in Jan 2024
Family
14 review
5.0/5
Outstanding
Posted on Feb 4, 2024
Booked this hotel for Marathon event at PADANG BANDARAN DBKK Kota Kinabalu.
This hotel only a stone throw away from the event that I enrolled. Oposite is famous and popular GAYA STREET. Hotel are clean and I love the Reception and Restaurant staffs. Friendly and are excellent. They have breakfast which is adequate to fill your hungry stomach. The BREAKFAST NEED IMPROVEMENT. Lacking the choices of FRUITS and Bread Rolls. They do have cakes but providing a few extra bread rolls and fruits won't harm the restaurant budget. HOWEVER THIS HOTEL I FULLY RECOMMENDED to everyone or and travellers.
This hotel toilet is also MUSLIM FRIENDLY. THE WATER SPRAY Pressure ARE STRONG. NICE.
****FRIENDLY REMINDER, this hotel charge for Parking Fees which is RM5 only during my one night stay with family.
Anonymous User
Deluxe king Room
Stayed in Feb 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Mar 30, 2024
Very recommended to stay here .. excellent..🥰
Sally Bat
Superior Twin Room
Stayed in Jan 2024
Family
15 review
5.0/5
Outstanding
Posted on Feb 21, 2024
best place ever and very very convenient. never forget to stay here.