Zasgo Hotel Reviews

Response from Property: Thank you for sharing your detailed review! It sounds like your stay at the hotel in Labuan Bajo had many positives, especially with its impressive views, strong amenities, and convenient location. We appreciate your honesty about the shower issues and the breakfast options. Your feedback about the supermarket pricing and room size can be helpful for future travelers and the hotel management. The next time you stay with us, we will make sure to serve our best to ensure your satisfaction while staying here.

Response from Property: Thank you for sharing your wonderful experience! It sounds like a fantastic hotel with great amenities, friendly staff, and stunning views. Your recommendation will surely help others looking for a comfortable and convenient stay.We hope in the future when you do get the chance to visit Labuan Bajo, your experience will be much better. Thank you for sharing your thoughts!

Response from Property: We appreciate your choice in selecting Zasgo hotel for your recent stay and hope you had a pleasant experience.Our hotel is perfect for travelers staying one or two nights in Labuan Bajo. It’s conveniently connected to a decent-sized supermarket, which is very helpful for guests needing to purchase drinks, snacks, or groceries before heading out on a boat trip or island excursion. While the hotel’s location isn’t central—about a 10-15 minute walk to the main shopping and dining street along Jl. Soekarno Hatta—it offers clean rooms, friendly staff, and reliable hotel taxi services (approximately IDR 75,000 per way). Overall, it provides a comfortable and practical stay with Zasgo.Your feedback will surely help others make informed decisions. We hope that when you do get the chance to visit Labuan Bajo, your experience will be much better. Thank you for sharing your thoughts!

Response from Property: We appreciate your choice in selecting Zasgo hotel for your recent stay and hope you had a pleasant experience. Your feedback is important to us, and we look forward to welcoming you back in the future!

Response from Property: Thank you for sharing your wonderful experience at Zasgo Hotel! It’s fantastic to hear that the airport pickup was smooth and affordable, and that Elsa went above and beyond to help you check in early and even offered a foot massage to ease your sprained ankle—such thoughtful hospitality. It’s great to know that the staff’s friendliness and cheerful attitude made your stay special. The twice-daily room cleaning and the clean condition of the room, despite some noise from the water pipes, contributed to a comfortable rest after your island trip. The beautiful view during breakfast and the convenience of Zasgo Mart nearby added to your positive experience. Your feedback about the service and amenities will surely help future guests.We sincerely hope you will be staying with us in the future. We are sure to make you have a memorable stay.

Response from Property: Thank you for sharing your experience! It is wonderful to hear that the hotel staff are friendly and that the location is quite convenient with several eating options nearby. Having a supermarket in the basement is definitely a plus for easy shopping. The harbor view from the restaurant sounds like a fantastic addition, making meals even more enjoyable. If you need any further recommendations or assistance, feel free to ask!

Response from Property: Thank you for sharing your experience! It is wonderful to hear that the hotel staff were friendly and helpful, making your stay more enjoyable. The thoughtful gesture of packing your breakfast early for your early morning trip truly shows their excellent service. Having a mart and cafes nearby adds extra convenience for meals and errands. Overall, it sounds like you had a pleasant stay with attentive staff and convenient amenities. If you need assistance with future bookings or recommendations, feel free to ask!

Response from Property: Thank you for sharing your detailed review! It is great to hear that the location is convenient, just a 10-minute private transfer from the airport and within walking distance to the main street, with bike options available. Having a shopping center on-site with a supermarket, pharmacy, Miniso, and a fast food restaurant (CFC) adds to the convenience. The breakfast box for early tours and the rooftop breakfast view are nice touches. It is good to know that the rooms have spacious bathrooms, even if some linens and towels could be improved. Your feedback about the shower—slow water flow and limited heat—is valuable, and I hope the hotel can address this issue for future guests. Thanks again for your thorough insights! If you need any recommendations or assistance for your next stay, just let us know.

Response from Property: The hotel is conveniently located about 75 km from the airport. A highlight is the restaurant on the 7th floor, which offers beautiful sunset views and serves good drinks. The room is quite basic, but the presence of convenient stores downstairs adds to the overall convenience of your stay.

Response from Property: The check-in process is fairly simple and quick. I arranged for a pickup from the hotel at a pre-agreed price, and you can choose whether to pay the driver directly or settle with the hotel—just be sure to clarify this upfront. Breakfast was somewhat disappointing; despite requesting vegetarian options for three days, I was told to help myself from the buffet. The staff seemed unsure about what qualifies as vegetarian, often needing to check with others, which caused delays. On days 2 and 3, I gave up on vegetarian dishes altogether due to eggs being included, and instead, I enjoyed bread and local cakes. Check-out is at 12 p.m., and the hotel calls to remind you. Bathroom amenities are adequate. My triple room with a balcony offered wonderful sea views, unlike some other rooms facing walls that my friends stayed in. Be aware that the poolside music in the afternoon can be quite loud.

Response from Property: Thank you for your feedback. I'm sorry to hear that your experience with the water pressure was disappointing. Constructive reviews like yours can help the hotel improve their facilities.We hope that when you do get the chance to visit Labuan Bajo in the future, your experience will be much better. Thank you for sharing your thoughts!

Response from Property: It sounds like you had a largely positive experience at the Delonix Junior Suite! A clean, spacious, and bright room with balconies on two sides and a spectacular sunset view is definitely a highlight. Friendly and helpful staff can also make a big difference in overall enjoyment.The location, while not right at the jetty, still seems manageable with transport options to the seafood night market—although the cost of 75K rupiahs for a one-way trip might be something to consider for budget planning.It is also important to be mindful of the breakfast offerings; while adequate, it appears that variety was lacking, which can impact the overall experience for longer stays.The towel rental policy does sound a bit frustrating, especially considering the requirement to bring your own towels for activities like boat trips. It's understandable that this could be a significant inconvenience for guests. Overall, it seems like a lovely hotel with some room for improvement. Thank you for sharing your detailed feedback!