Sheraton Hotels in Koh Samui

It’s a very nice resort little far up in the mountains up a narrow road quite dodgy in the heavy rains we experienced during our stay. The rooms are great I would of liked to see them give us some toothbrushes. The staff are really kind and helpful. Overall pleasant experience . Incredible view from your room.

I recommend this hotel! Their service is good. I have made a request to put happy birthday banner in our room coz its a surprise for my husband and they made it happen. Thank you 🙏🏻  Somethings for improvement: The internet connection in the room is intermittent. I think the kettle and sofa need replacement/ new upholstery already.  And maybe a bigger tv. Coz the room is big but the tv is tiny. Maybe better options for the breakfast buffet.  But our overall stay with Sarann was great. And yes, I will book it again if we return to Samui.

Great location nice clean rooms perfect staff : Cleaners , gardeners waiting and bar staff ! All excellent 👍🏼👍🏼👍🏼🇹🇭 The pool area needs more care the sun loungers are ripped or dirty. Tiny balconies! More warnings on the 4* rating ? It is a hostel for 18 to 30 year olds ! This is not clear on the description that this place is a hostel !!! Be warned

+ Lovely location, not far from the main part of the city by motorbike. The beach outside the hotel is very shallow and clean! great for a morning swim. Other hotels can be found along the beach in the same area..just saying. BUT, here is the huge let down with this hotel. - Blood stains were found on the bed sheets on the first night, so had to request a change of sheets immediately. A couple of days later, my ENTIRE back and shoulders was covered with BED BUG bites. I had to see a dermatologist immediatelt because I was afraid, and they confirmed it was due to bed bugs at the hotel. After 5 days, the spots on my back and arms are still not recovered, truly disgusting experience. My arms arent as bad as my back! Also, just before checking out of hotel on my way to the airport at 7am, the hotel accused me of not paying 4000THB for a trip I apparently didnt pay, which was a complete lie and now I wonder how many people have fallen for this scam. I paid all trips with credit card on the first hour of checking in at the hotel, all proof of payments are on my bank statement. The security guard would not let my taxi leave the hotel and called the police. I ended up leaving, because I had proof of payment on my bank statement. The hotel were proven wrong, but did not apologise to me for all the accusations. Would I book at casa de mar again? If it wasnt for the last few days, I would...but after this experience...**** that😄 book another hotel along the beach, cheaper prices, same experience.

The breakfast room goes to waste. It should be the main restaurant at night with music. The Barge Restaurant is probably better in warm weather but a bit of an issue to get to. Otherwise a great resort and I fully recommend it to anyone who does not want to stay in the built up Chaweng Beach area.

This hotel is in a very good location , the room is clean , but 2 disadvantages, 1. A lot of mosquitoes . 2. The company in the reception floor is a scam , don’t book through them. We booked a taxi for the airport , no one came , and only the reception was there to help us. At the end the taxi didn’t arrive after more than 20 minutes so we booked through grab. I would stay there again , but just notice that

Excellent stay, beautiful pool with sea view, amazing sunset view at the shore. The service is outstanding, very polite and helpful staff. Clean rooms and the food was also excellent. We enjoyed the stay and will be looking forward for to visiting again. The location is quiet, perfect for family, couples and honeymooners, very peaceful however not many entertainment around especially during weekdays, unlike Chaweng area which is busy in the evening with many beach clubs and bars. So if you’re looking for peaceful holiday, enjoy the beach and the sun this hotel is highly recommended.

The service is impeccable. Everyone at the resort is kind and helpful. So many great little details that are unique to the hotel like “surprise of the day” and snacks throughout the day. The resort is big and has its own price beach where you can jet ski and many other water sports. There’s also a beach club and many other entertainment facilities. I’ll definitely come back!

We really enjoyed the Meliá Resort. The service is high and nothing is too much. The resort and rooms are clean. Very extensive breakfast buffet, which is constantly replenished. It is located in a pleasant street, with some restaurants & massage salons. You can reach Chaweng and Fisherman Village in 10 minutes by taxi! Plenty of taxis in the street at the Melia resort! Only downside; Many guests lay down towels at the pool & beach. Fortunately, the staff keeps a close eye on this. Melia resort should purchase more beach beds & umbrellas. Employee Baw in particular is a really great host at the pool & beach! He makes sure you don't miss anything!