ANA Crowne Plaza Kobe Reviews

One word: ancient. This hotel really doesn’t feel like a 4-star, maybe it was in the 80s. The room, bathtub, furniture, and facilities all feel outdated and tired. It’s not terrible, but definitely not worth the price they’re charging per night. There’s no real air-conditioning in the rooms, just a ventilation system with a dial you can turn up or down, but it doesn’t do much. When it's hot, it's hot. You also can't open the windows, so the air can get stuffy fast. Some areas of the hotel really suffer from poor ventilation. The hallways smelled a bit off, and the elevator lobbies can be unbearably hot, especially the one on the ground floor. The fitness center was also hot and humid, making it uncomfortable to use. They advertise an indoor pool and sauna, but what they don’t tell you is that you have to pay extra to use them, and it’s not cheap. We're talking almost five times the price of a visit to your average public pool. That felt like a bit of a bait-and-switch. That said, the location is excellent. It's located right next to Shin-Kobe Station and only a 10-minute walk to Sannomiya Station. The staff were friendly and professional, which helped soften the experience a little. Overall, I had a better stay at the ANA Crowne Plaza in Hiroshima. This hotel wasn’t awful, but for the price (55,483 JPY for 2 people and 3 nights), it's quite disappointing.

good night to sleep and enjoy the day

The hotel is quite old but the room is bigger than most of average hotels in Japan.

Housekeeping is excellent. Front desk also responsive that I needed plaster for a minor cut, was given one.

Great stay, tasty breakfast buffet, clean comfortable room with wonderful view of Kobe city & harbour, conveniently located near JR Shin Kobe station.

Room really clean and hotel location easy to find Just the front desk service need to wait , especially the room call for front desk service need to wait 2 mins for the call

The hotel and the room were very good.the location was also very good.

The hotel is a little dated, however the location is very convenient as it's near the station, but a little weird to get to the hotel as its lobby is on a higher floor, along with the staff was friendly.

This hotel location is in Shin Kobe JR station, convenient only if you want to have an easy commute to JR Shinkansen. Otherwise, I do not recommend staying this area as Sannomiya option is much better for more central location to connect to places even though the subway line is underneath this hotel as well. Things I don't like about the hotel is that it's old and travel during winter has no cold AC as it's central heating and dry, you cannot change the AC temperature. Breakfast is quite good so I suggest you to try it if you stay here (the hotel will give you two options - regular buffet or japanese set, I recommend the regular as it is buffet with options and you can find local Japanese food item there too).

Very nice hotel in Kobe. The hotel is very quiet and quality.

Overall pretty good hotel, just that some facilities were a bit old.

room wasn't that bad, I love the view from your window but the hallways smelled funky. some parts of the hotel might need more air conditioning.

Awesome location close to everything and easy walk to shin kobe station.

Well, hotel is next to metro/shinkansen Shinkobe . Not much choice for eating around there after 9:00pm Full of dirt mark on the Carpet…… Facilities/room/equipments are a bit old ….. Better stay near Sanomiya rather than Shinkobe