The Imperial Hotel Reviews

Room is very small for couple. Quite stuffy in the room and no air con in the corridor so is feeling hot.

The receptionist is polite and friendly. The check-in process does not take a long time to proceed then we can go to the room for rest after a few hours' journeys from KL. However, when we were in the room, we felt a bit disappointed because the room was not the same as the picture. One more thing, the dim lights also make us scared. The iron is also outside and no hair dryer in the room.

The location is great, right in the city center, near the bus and train station, added convenience with the eatery and family marts nearby. Cleanliness can be improved, but overall it is great, the people there are helpful :) Amenities like hair dryer and hangers etc are on request basics, all you need to do is to ring for help. If you drive, do remember to register your vehicle, parking outside the hotel, on first come first serve basics.

My preferred hotel if come to Kluang. I stay here for more than 3 times. Love the shower with strong water flow. Worth every penny. Pro : cheap. Clean room. Has a few designated parking. Mini fridge. Slippers. Hanger. Water bottle. Coffee sachet. Fast check in. No deposit taken. Con : none.

Very good

we had a great stay at this hotel! It's incredibly convenient, located right near the bus terminal and within walking distance to a mall and various shops. Perfect for exploring the area without any hassle!

Surrounding the hotel is convenient to many shopping mall and restaurant. But the hotel walk in rate is cheaper than the trip.com. Hotel room rate photo attached. Will trip.com refund me the differences.

Old building but renovated. Nice room. Friendly counter staff

Average hotel, but good value for money.

Right at the centre of Kluang. Love the environment

Clean room. Provided room slippers. No other toiletries. Room TV has only a few channels. The town is quiet and simple, so didn't hold too much expectation from e hotel. In overall, its a fine hotel.

The staff respond to our needs is fast Greet us friendly.location is good..

nice room with good location. all were goods except the hotel did not provide breakfast

Clean compact room, only down part is own parking. Have to park on the public parking which is hard to come by.