Jl. Dr. Wahidin Sudirohusodo No.32, Sukapura, Kec. Kejaksan, Sukapura, Kejaksan, Cirebon City, West Java, 45122, IndonesiaView Hotel Details
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Hotel Santika Cirebon Guest Reviews
4.2/5
Very Good
20 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.1
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All reviews(20)
Positive reviews(19)
Reviews with photos/video(9)
Awesome stay(6)
Clean and tidy(5)
Friendly staff(5)
Negative reviews(1)
Muhamad Z
Superior Twin Room
Stayed in Dec 2024
Solo travelers
10 review
4.7/5
Amazing
Posted on Jan 8, 2025
Despite the outdated appearance of this centrally located Santika, all the staff maintains a high level of service
Response from Property: Dear Muhamad,Thank you for your kind feedback about Hotel Santika Cirebon. We truly appreciate your acknowledgment of our team's dedication to providing excellent service.We understand that maintaining a fresh and updated appearance is important, and your comments inspire us to improve continually. We’re grateful for your continued consideration and hope to welcome you back to experience any updates we implement in the future.Warm regards,Santika Cirebon
Khairani
Superior Twin Room
Stayed in Nov 2023
Family
2 review
4.7/5
Amazing
Posted on Dec 26, 2023
good hotel to stay, already comeback for the second time and both was delightful
Response from Property: Dear Khairani,Thank you for your time to write a review of our hotel. We are delighted to know that you have a wonderful experience during your stay with us.Regards,Santika Cirebon
Travelingcow
Deluxe Room
Stayed in Nov 2022
Couples
11 review
5.0/5
Outstanding
Posted on Mar 4, 2023
I really like their pool, it is even bigger than at other Santika that I stayed during my Java road trip.
Response from Property: Dear Travelingcow,Thank you for the time to write a review of our hotel. We are delighted to know that you have a wonderful experience during your stay with us.Regards,Santika Cirebon
Guest User
Superior Room
Stayed in Apr 2022
Family
2 review
4.7/5
Amazing
Posted on May 21, 2022
the pool was great
Response from Property: Dear guest,Thank you for the time to write a review of our hotel. We are delighted to know that you have a wonderful experience during your stay with us.Regards,Santika Cirebon
Ivan Manalu
Superior Room
Stayed in Mar 2022
Family
2 review
4.5/5
Great
Posted on May 8, 2022
Comfortable hotel, and close to food culinery and tourist attraction. Success always.
Response from Property: Dear Ivan,Thank you for your time to write a review of our hotel. We are delighted to know that you have a wonderful experience during your stay with us.Regards,Santika Cirebon
Hey me
Deluxe King Room
Stayed in Oct 2024
Travel with friends
13 review
5.0/5
Outstanding
Posted on Dec 1, 2024
Thank you to the very comfortable Santika Hotel, and of course to the receptionist named Ka Larang who was very friendly, kind, polite and explained things very clearly. I am very grateful to her for helping me 😊
Original TextTranslated by Google
Response from Property: Yth. Hey Me,Terima kasih banyak atas ulasan positif Anda mengenai hotel kami. Kami senang mendengar Anda merasa nyaman selama menginap di Hotel Santika dan mendapatkan pelayanan terbaik dari tim kami, khususnya dari Kak Melanda. Kami akan menyampaikan apresiasi Anda kepadanya. Kepuasan Anda adalah prioritas utama kami, dan kami berharap dapat menyambut Anda kembali di masa mendatang.Salam hangat,Santika Cirebon
Tiktik Rahmayanti
Superior Twin Room
Stayed in Aug 2024
Family
2 review
4.5/5
Great
Posted on Dec 9, 2024
The room is spacious and clean, the location is very strategic, close to everywhere, the lobby is very spacious... only the breakfast menu is not very suitable for me.
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Response from Property: Yth. Tiktik,Terima kasih atas ulasan Anda mengenai Hotel Santika Cirebon. Kami senang mendengar bahwa Anda puas dengan kebersihan kamar, lokasi strategis, dan luasnya lobby kami. Kami juga menghargai masukan Anda mengenai menu sarapan. Pendapat Anda sangat berarti bagi kami, dan akan kami jadikan bahan evaluasi untuk meningkatkan kualitas layanan kami ke depannya.Kami berharap dapat menyambut Anda kembali di lain kesempatan. Salam hangat,Santika Cirebon
Jeme Kite
Superior Twin Room
Stayed in Jan 2025
Family
3 review
5.0/5
Outstanding
Posted on Feb 19, 2025
Very comfortable hotel, fast check-in process, even though the building is old, the cleanliness is very well maintained, and the best thing is, when you check out, your vehicle has been washed :)
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Response from Property: Yth. Jeme,Terima kasih atas ulasan positif Anda. Kami sangat senang mengetahui bahwa Anda merasa nyaman selama menginap di Hotel Santika Cirebon. Kepuasan tamu adalah prioritas kami, termasuk memastikan proses check-in yang cepat dan kebersihan yang selalu terjaga. Kami juga senang Anda menghargai layanan cuci kendaraan saat checkout. Semoga kami dapat menyambut Anda kembali di kunjungan berikutnya.Salam,Santika Cirebon
meirina
Superior Twin Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 14, 2024
Good service, and the hotel is clean
Original TextTranslated by Google
Response from Property: Yth. Meirina,Terima kasih atas ulasan Anda! Kami senang mendengar bahwa Anda puas dengan pelayanan kami dan kebersihan hotel. Kami berharap dapat menyambut Anda kembali di masa mendatang!Salam,Santika Cirebon
Anggiajan
Deluxe King Room
Stayed in Jan 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 4, 2024
The location seems to be in the middle of the city, near the one that sells food, there are joss rib meatballs and there is a cafe that is like an airplane, but I didn't try it because I was really going to Cirebon "just for a break🤣 so far for checking in it's okay, the rooms are also spacious, lots of spots Aunthetic photos because it looks like an old school building but it's clean, the swimming pool is also okay, thanks trip.com! Thanks Santika Cirebon!
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Response from Property: Dear. Anggiajan,
Thank you for taking your time to review our hotel on Trip.com. We are happy to know that you had a pleasant experience while staying with us.
Regards,
Santika Cirebon
RBM
Superior Room
Stayed in Mar 2024
Family
28 review
4.7/5
Amazing
Posted on Apr 30, 2024
As for the facilities, it's good, but the room is not comfortable because it smells of cigarettes, I asked to change it but there was no response...
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Response from Property: Yth. RBM,Terima kasih atas ulasan Anda dan telah berbagi pengalaman selama menginap di hotel kami. Kami mohon maaf atas ketidaknyamanan yang Anda rasakan terkait bau rokok di kamar. Masukan Anda sangat berharga bagi kami, dan kami akan memastikan tim kami lebih responsif dalam menangani permintaan tamu di masa depan.Kami berkomitmen untuk meningkatkan layanan kami agar pengalaman menginap Anda lebih menyenangkan. Kami berharap dapat menyambut Anda kembali dengan pengalaman yang lebih baik. Terima kasih atas pengertiannya.Salam,Santika Cirebon
Silvia Sudjadi
Deluxe Suite Room King
Stayed in Jun 2024
Solo travelers
27 review
5.0/5
Outstanding
Posted on Jul 11, 2024
The quality of the hotel is very good, and the location is very pleasant
Original TextTranslated by Google
Response from Property: Yth. Silvia,Terima kasih banyak atas ulasan positifnya! Kami senang mengetahui Anda menikmati kualitas hotel kami dan lokasi yang menyenangkan. Kami berharap dapat menyambut Anda kembali di kunjungan berikutnya!Salam,Santika Cirebon
Anonymous User
Superior Twin Room
Stayed in Nov 2023
Family
2 review
3.7/5
Posted on Jan 2, 2024
It was fun staying at the Santika Cirebon Hotel with its New Year's event... the event was a bit less exciting... next year maybe we could add interesting games. The completeness of the equipment in the room is quite "okay", only there is a lack of a hair dryer in the bathroom. The taste and variety of food is lacking...it needs to be improved...
Thanks Hotel Santika Cirebon...
Original TextTranslated by Google
Response from Property: Dear. Visitor,
Thank you for taking your time to review our hotel. We are happy to know that you had a pleasant experience while staying with us. We have forwarded all your concerns to the relevant departments so that in the future we can serve you and other guests better.
Regards,
Santika Cirebon
nita_arka
Superior Room
Stayed in Sep 2023
Family
13 review
5.0/5
Outstanding
Posted on Oct 22, 2023
A hotel with good facilities for a large pool, delicious food and a bonus for washing up...thx Santika Cirebon
Original TextTranslated by Google
Response from Property: Dear. Nita,
Thank you for taking your time to review our hotel. We are happy to know that you had a pleasant experience while staying with us.
Regards,
Santika Cirebon
Ricky Zulfandi
Deluxe Room
Stayed in Jun 2023
Family
18 review
4.0/5
Very Good
Posted on Jul 4, 2023
Santika Cirebon is one of the old star hotels in Cirebon but is fairly well maintained and is strategically located in the center of Cirebon city.
(+)
- Spacious parking
- Neat landscape and interior in the lobby, restaurant and pool. - The room itself is quite spacious with an additional couch that children can sleep on. - In the room there are additional pillows and
- They give free 2 bottles of coke in the minibar.
- The air conditioner also works very well, it's cold brrrr...
- Bath amenities are also complete like a 4 star hotel
- Provided 4 bottles of mineral water uk.650ml in the room.
- Hot water in the bathroom works well.
- Spacious swimming pool, available for adults and children.
- There is a sauna (do not check if it is working or not)
- Fitness center available with pretty good equipment
(-)
- Service from employees, both greeting and smiling, is very limited. Good security, receptionist, restaurant, housekeeping that pass each other, no smile and greet at us. Except from 2 people. Mba Siti, greeter at the restaurant and Mr. Gardener.
- exhaust fan in the bathroom is thick dusty
- the switch between rainshower and handshower doesn't work
- During bfast at 7:40 a lot of empty chafing dishes have not been refilled, so you have to wait.
- Suggestion: if you can prepare a welcome drink because sometimes the hotel is thirsty (Amaris usually provides it)
- Suggestion: give a sign where the pool towels can be taken because we have to go around to look for them (because there are no staff on guard around the pool)
Most of all, this is a recommended hotel. With employees who are smiling and happy to greet, it will definitely be perfect.
Original TextTranslated by Google
Response from Property: Dear. Ricky,
Thank you for taking your time to review our hotel. We are happy to know that you had a pleasant experience while staying with us. We have forwarded all your concerns to the relevant departments so that in the future we can serve you and other guests better.
Regards,
Santika Cirebon