STARWAY Hotels in Kashgar

Excellent location close to Kashgar ancient city and amenities.room is huge and clean every day.we loved the welcome dance hosted by hotel everyday.it is so enjoyable to watch the pretty xin Xiang girls dance we stay here for 5 days.highly recommended to all who planned to visit Kashgar.it valued for money not so expensive.

Fantastic experience! Loved the friendly and very welcoming service (big thanks to Charlie for the smooth and super quick check-in). The room was spacious, well designed, comfortable and clean. Breakfast buffet was great too. Would definitely come back!

Oh my God ...what I say about this hotel ..In my 12 years stay in China, I have never experienced such a nice, clean and Wonderful hotel ..The host is so welcoming and can speak English...she offers breakfast including fresh warm milk to everyone. When I came back in the afternoon they even offered us watermelon...all the time there was something at reception to nibble on ...rooms were cozy and airy and traditional...it's right at the start of an ancient town and the whole area is so good for photography or just being lazy .... awesome environment. They do accept foreigners and are very caring. It's like a homely environment. ,,

This was my first time staying here. The waiter brought us dried fruits, Sprite, and snacks, which was a bit of a surprise. On the day of check-out, the front desk guy Kurban also gave us two dragon dolls. The front desk lady also helped to call a taxi, which saved me the time of going outside the hotel to call a taxi. Brother Kurban saw that we had a lot of luggage and helped put it in the car. Thumbs up to him

The hotel is especially suitable for guests who do not drive themselves. It has a superior geographical location, and is separated from the ancient city of Kashgar by a road. The hotel's parking lot is also a gathering place for individual tourists in Kashgar, making travel convenient. The People's Park next to the hotel has buses No. 2 and No. 28 to Kashgar Airport, No. 3, No. 6, No. 20, No. 28 (airport-train station), No. 30, and No. 33 to the railway station, and No. 2, No. 3, No. 6, No. 20, No. 30, and No. 33 to the Xiangfei Garden scenic area. The hotel's front desk staff, room cleaning staff, and hotel security are warm, thoughtful, and meticulous. The guest rooms are clean and safe to use. The rooms are equipped with a small refrigerator, and the bathroom is separated into dry and wet areas. Drinks and snacks are given on the first day of stay. The breakfast is quite rich, with many varieties to choose from. Of course, there were some regrets during my stay. First, when I took a shower on the first day, dirt kept coming out of the anti-skid mat (there are photos to prove it), so I had to rinse it myself for nearly 40 minutes before I could continue to take a shower. It seems that the anti-skid mat, which is a filthy object, is a dead corner for hygiene. Second, when I went out the next morning, I clearly remembered to put the plug of the mobile phone charger and the charging cable together on the bedside table. When I came back to charge it at night, there was only the charging cable but no plug. I called the front desk but no one answered. I went to the first floor to ask the front desk staff, and the answer was: our cleaners will definitely not take it. You must have put it somewhere randomly and can't remember it. I don't doubt the character and quality of your hotel's cleaners at all, but when I checked in at noon on the first day, I also noticed that when the cleaners cleaned the guest rooms, whether they had checked out or not, the doors were wide open, which does not rule out other possibilities. Besides, it was used the night before. The plug and the charging cable can only be used together. Who would separate the plug and the charging cable and ask for trouble? A plug is not worth much, and there is no need to charge a hotel for it. When you are out, it does cause a nuisance to affect the charging of your phone. Finally, the front desk staff brought me a plug (which was returned to the front desk staff when I checked out on the morning of the 26th). This staff member was the same staff member who checked me in. I was deeply impressed by her warm, thoughtful and meticulous service when I checked in before. I even paid special attention to her work card at that time, but the charging plug incident discounted my impression of her. Overall, it is still a very good hotel worth recommending.

This photo shows the toilet paper holder of another hotel I stayed in during this trip. There are two rolls, but your hotel only provides one roll, which is only half the size of the one roll in this store. It's a very small thing. A few other suggestions, I sincerely hope that the management of your hotel can see: First, this is the first time I see a so-called five-star hotel being so stingy with toilet paper. I don't know what happened in your management, but there is really no need to be stingy with toilet paper. Second, the lobby. There are two types of reception channels in your hotel, one for VIPs and the other for individual guests. Aren't individual guests VIPs? Third, there are only two bottles of drinking water in the room. If you want more water, you have to pay separately. The Global Harbor in your city defaults to six bottles. Fourth, the environment. Kashgar is very hot now. The air conditioner in the public area of ​​each floor can be turned on. Anyway, the corridor on the 27th floor where I live is too hot. Fifth, catering. Your breakfast is really bad. Don't compare it with other hotels, just compare it with the Global Harbor in your city. You are really terrible. There are many other complaints. Frankly speaking, this is the second worst so-called five-star hotel I have ever stayed in.