Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities9.3
Service9.3
Cleanliness9.5
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All reviews(413)
Positive reviews(407)
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Friendly front desk staff(54)
Classy environment(46)
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Convenient parking(39)
Delicious breakfast(31)
Many amenities(18)
Perfect for business trips(14)
Would stay again(12)
Negative reviews(6)
YiwenSara
Superior Twin Room (Humidifier)
Stayed in Jun 2023
Travel with friends
10 review
2.0/10
Posted on Jul 19, 2023
1. Since I need to leave early the next day, I want to pack some breakfast, but I was told that it is not possible. The only hotel in Xinjiang that cannot pack breakfast
Sadian
2. The chartered driver came to pick us up early in the morning and stayed at the entrance of the hotel for 30 minutes, asking for a parking fee of 2 yuan
3. There was a clothes hanger in the room that was broken, and it was raised when I checked out the next day.
need compensation
4. There is a difference in price when booking on other platforms
Original TextTranslated by Google
Response from Property: I'm sorry to give you such a check-in experience, Xiaowei is really ashamed! I hope you can give Xiaowei a chance to explain to you. Please, regarding your first question, the waiter gave you a breakfast roll when you checked in but did not report your takeaway breakfast request to the restaurant in time. I'm sorry. In the future, we will make changes in the aspect of breakfast takeaway to facilitate guests' travel schedule. The second question is that the hotel parking lot provides free parking service for staying guests. Since there are other business premises next to the hotel, in order to facilitate management, you need to get a free parking coupon at the front desk when you leave the parking lot. I’m sorry again, it’s Xiaowei’s fault for not reminding you to take the parking ticket~~(>_<)~~ And the third one is that the hanger in your room is broken and the waiter didn’t help you in time Replacement, really the waiter's negligence. The compensation proposed to you when you checked out has nothing to do with you after investigation. Although you were not charged later, it caused you a bad feeling. I am really sorry. Finally, regarding the differences in the prices of each platform, this is because the platforms participate in different promotional activities, so there will be a slight difference in the prices displayed by them. But next time you stay, you can join Jin Jiang Hotel as a member, and you can enjoy a discount of up to 20%, which is the most favorable discount on each platform. In view of the above problems, I hope you will give Xiaowei a chance to make corrections. In your next stay, Xiaowei will give you a brand new experience, making you happy and satisfied with your stay, and it is definitely worth the money. If you still have doubts, you are welcome to call the customer service hotline 24 hours to answer your questions! Hey, I wish you all the best! ☺
Anonymous User
Superior Double Bed Room (Humidifier)
Stayed in Jun 2022
Business travelers
30 review
2.0/10
Posted on Jul 25, 2022
The breakfast is like feeding pigs, the hallway smells of smoke, the door closes loudly at night, and the elevator is broken.... Garbage hotel
Original TextTranslated by Google
Response from Property: Thank you very much for your stay and review! Thank you 7 for your comments. During your stay, the room was full and there were many tourists. Please forgive me! We will strengthen the improvement of the hotel's hardware and software facilities and service quality. The Vienna International Hotel is maintaining and updating the room environment, equipment and public area facilities on a regular basis, so as to make your stay more comfortable and tidy. I hope you will enjoy the next time Come to have a new feeling! Looking forward to visiting again!
Gangdaoriji,
Standard Double Room
Stayed in Mar 2025
Travel with friends
4 review
10.0/10
Outstanding
Posted on Apr 5, 2025
酒店環境好,衞生乾淨,周邊吃喝玩樂設施齊全,交通便利,同時前台服務態度熱情周到,很滿意👍👍👍
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Response from Property: 離別不是結束,而是下一次相遇的開始,親愛的朋友,小維在維也納國際南湖店等候您的歸來~
Guest User
Standard Double Room
Stayed in Mar 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on Apr 8, 2025
房間環境不錯 價格實惠 主要停車方便 還有就是前台服務熱情
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Response from Property: 簡單的喜歡,真摯的肯定,讓我們充滿力量,用心為您服務,小維期待您的再次入住!
Guest User
Standard Double Room
Stayed in Mar 2025
Other
1 review
10.0/10
Outstanding
Posted on Apr 6, 2025
服務態度,環境都很好特別滿意
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Response from Property: 親,您好!小維非常感謝您能選擇我們酒店,看到您肯定的評價小維真的很開心啊,再允許我把這個表揚的內容給我其它的小夥伴炫耀一下。維也納國際酒店是非常注重服務的,為的是讓您到了酒店就好像有回家般温馨舒適的感覺。小維非常期待您的下次入住,心都開始砰砰跳了哦!最後,非常感謝你對我們的肯定,我們會繼續努力的。——奮鬥中的小維