4 Chome-9-20 Higashikaratsu, Karatsu City, Saga Prefecture, 847-0017, JapanView Hotel Details
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Mercure Saga Karatsu Resort Guest Reviews
4.3/5
Very Good
46 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.4
Cleanliness4.2
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All reviews(46)
Positive reviews(45)
Reviews with photos/video(19)
Awesome stay(12)
Clean and tidy(8)
Friendly owner(7)
Great location(6)
Delicious breakfast(4)
Negative reviews(1)
Visit Y.
Classic Room, Japanese Style, 4 Futon Beds, Ocean/Sea View
Stayed in May 2024
Family
7 review
3.0/5
Posted on Jun 21, 2024
The building itself is quite old, especially the bathroom. The hospitality is not too bad. We did not eat dinner at the hotel, You can walk to Karatsu Castle. Personally I can't recommend it except for breakfast. The large public bath, sauna, and cold bath were all lukewarm.
Response from Property: Thank you very much for your valuable feedback.We apologize for the oldness of the building and facilities. We will thoroughly identify areas that can be improved and strive to improve our services in the future so that our customers can have a comfortable stay.We will take your valuable feedback seriously and work hard to improve. We sincerely hope to be able to provide you with even better hospitality on another occasion.
Guest User
Family Room-Non-Smoking
Stayed in Dec 2023
Family
3 review
4.2/5
Very Good
Posted on Jan 15, 2024
Hotel equipment is good, room clean and comfortable. Will reserve next time.
徐語晨
Western Style Room
Stayed in Mar 2023
Family
13 review
4.7/5
Amazing
Posted on Apr 30, 2023
Great experience! Will want to visit again! Also, I will recommend other to stay.
Reiko L
Classic Room with 2 Single Beds, River Side
Stayed in May 2024
Family
6 review
4.2/5
Very Good
Posted on Jun 17, 2024
very good location.
Response from Property: Thank you very much for choosing our hotel from among many hotels.We also thank you from the bottom of our heart for your feedback.We hope that you will visit us again on another occasion.Thank you.
Guest User
Classic Room, Japanese Style, 4 Futon Beds, River Side
Stayed in Nov 2024
Couples
2 review
4.5/5
Great
Posted on Dec 10, 2024
Breakfast is good, but the hotel facilities are a bit old
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at Melkill Resort Saga Karatsu and thank you for your compliments on our breakfast, we are very pleased. Regarding the facilities, thank you for your valuable feedback. We will continue to work hard to improve hotel facilities and strive to provide you with a more comfortable stay. We will continue to improve our services in order to provide every guest with more satisfactory services. Our entire staff sincerely looks forward to your visit again.
Jididuguhuanghou
Classic Room, Japanese Style, 4 Futon Beds, Ocean/Sea View
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 1, 2024
The location is very good, the breakfast is very rich, and the Japanese-style room is large enough. There is a free tea break in the afternoon and a variety of free wines in the evening.
Original TextTranslated by Google
Guest User
Classic Room with 2 Single Beds, River Side
Stayed in Jul 2024
Family
15 review
5.0/5
Outstanding
Posted on Aug 29, 2024
We had a storm yesterday, so luckily we booked this hotel right away. In the morning, we asked the front desk staff if we could check out without checking out, and they quickly helped us. Because the shops near the storm were not open, we had to stay in the hotel to eat at the buffet.
Original TextTranslated by Google
Response from Property: Thank you for visiting. We are very sorry for the inconvenience caused by the typhoon, but we are happy to handle your needs quickly. We are also happy that you can enjoy the buffet on site during inclement weather. It is our mission to provide a comfortable stay and we will continue to work hard to meet your expectations. Looking forward to your visit again.
edisonla
Privilege Room with 2 Single Beds and 1 Extra Bed, Ocean/Sea View
Stayed in Jul 2024
Couples
7 review
3.5/5
Posted on Aug 17, 2024
The room is relatively clean. The bathroom is a bit cramped. It is close to the beach and you can see the sea from the window. There are relatively few restaurants around, but the hotel service is good. There is a free car to Karatsu JR Station or Bus Station
Original TextTranslated by Google
Response from Property: Thank you for visiting. We are very pleased that you were satisfied with the cleanliness of the room and the sea view. We will seriously consider suggestions regarding facilities and work hard to improve them. We are very pleased that the hotel's service can satisfy you. We are pleased to be able to provide you with free pick-up and drop-off service from Karatsu JR station and bus station. Thank you for your valuable feedback. We will continue to work hard to improve service quality and look forward to your visit again.
Guest User
Classic Room, Japanese Style, 4 Futon Beds, Ocean/Sea View
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 2, 2024
The staff was friendly and the accommodation was clean and nice. The lounge was nice too.
Original TextTranslated by Google
Response from Property: Thank you for staying with us. We are very happy to hear that you have given us positive feedback about our staff, lounge, etc. It is a great encouragement to us. We will continue to strive to provide better service and do our best to make you satisfied on your next visit. Thank you.
明日なる夢
Classic Room with 1 Single Bed, Ocean/Sea View
Stayed in Nov 2024
Solo travelers
9 review
4.7/5
Amazing
Posted on Dec 29, 2024
I heard that the hotel has been renovated. It can be seen that the decoration in the hotel lobby is gorgeous. The lounge on the first floor provides coffee, black tea and other drinks and some snacks for free in the morning. Additional cocktails, Japanese sake and other alcoholic drinks will be provided in the evening. There is a large bath on the second floor. After taking a bath, you can go to the lounge next door to lie on the small sofa bed and enjoy a drink. The layout of the room is very average, just like a hotel that costs 7,000 yen a night. The layout and equipment in the room need to be improved.
Original TextTranslated by Google
Response from Property: 感謝您選擇入住梅爾基爾佐賀唐津度假酒店。我們非常高興得知您對酒店的翻新、大廳的裝飾以及休息室的服務感到滿意。同時,我們也很高興您能夠在大浴場和放鬆休息室享受輕鬆愉快的時光。對於您提出的寶貴意見,我們將認真對待,並朝着改善客房佈局和設施的方向努力,不斷提升服務質量。再次感謝您的寶貴反饋。我們全體員工衷心期待您的再次光臨。
zgcn
Classic Room with 1 Single Bed, River Side
Stayed in May 2024
Business travelers
214 review
4.2/5
Very Good
Posted on Jun 26, 2024
Facilities: The hotel changed its name, but the facilities did not change. Overall, it was OK.
Hygiene: The hygiene was OK, relatively clean.
Service: The service was normal and OK.
Environment: Close to the beach, the surrounding sight was good, and the self-service bar on the first floor was good.
Original TextTranslated by Google
Response from Property: Thanks for posting your comment. We're glad to hear that you were overall satisfied. We will listen to your opinions and work hard to improve our services and provide better reception. We look forward to seeing you again.
Anonymous User
Classic Room, Japanese Style, 4 Futon Beds, Ocean/Sea View
Stayed in Nov 2024
Travel with friends
16 review
5.0/5
Outstanding
Posted on Dec 20, 2024
If you go to the beach, the location is good. If you are going to play in the city, it is not convenient.
The hotel lobby is very good, there is an open hour in the afternoon, sit comfortably, drink tea, eat snacks, and enjoy the scenery, which is good.
There are a lot of breakfasts, but they are not suitable for me.
Original TextTranslated by Google
Response from Property: 感謝您選擇入住梅爾基爾佐賀唐津度假酒店。得知您喜歡我們的酒店大堂和休息室服務,我們感到非常高興。能夠讓您享受悠閑的時光是我們最大的心願。關於早餐的意見,我們深表感謝。雖然未能完全滿足您的期望,但我們會將您的反饋作為未來改進的參考。我們衷心期待您的再次光臨,今後也請多多關照。此致敬禮。
Guest User
Classic Room with 2 Single Beds, River Side
Stayed in Apr 2024
Solo travelers
5 review
4.2/5
Very Good
Posted on May 25, 2024
Best staff service
A for meal price
Location is close to the terminal and station.
Surrounding view is the best
Room was spacious and good (although the facilities were old)
clean)
Karatsu is the second
If I visit again, I will stay again.
# Thank you for the kindness of the staff
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel among the many hotels this time. Also, thank you for your valuable comments. We will continue to strive to improve customer satisfaction. We are waiting for you to use it again.
Guest User
Classic Room, Japanese Style, 4 Futon Beds, Ocean/Sea View
Stayed in Apr 2024
Family
6 review
4.2/5
Very Good
Posted on Jun 5, 2024
The hotel room is very sufficient, and there are luggage trolleys that can be borrowed. The room is large, and there is also a hot spring available. We have breakfast in the hotel, see the beautiful scenery, and enjoy a rich buffet breakfast. We are traveling by car, and we park in the parking lot (free). Save parking fees👍
Original TextTranslated by Google
Response from Property: Thank you so much for your wonderful feedback! We are happy to hear that you were satisfied with the size of your room and the use of your luggage trolley. We are happy to hear that you were satisfied with the size of your room and the use of your luggage trolley. We are also happy to hear that you were satisfied with the view and food in the cafeteria. Regarding free parking, we are happy to support you and make your stay more comfortable. Thank you so much!
Nareerat
Classic Room with 1 Single Bed, Ocean/Sea View
Stayed in Oct 2024
Travel with friends
6 review
4.7/5
Amazing
Posted on Nov 16, 2024
Good location, nice view, some rooms can see Karassu Castle, there is a public onsen, afternoon tea is available, clean room, free parking.
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay with us and thank you for your compliments. We are glad that you were satisfied with our location and view of the hotel, including the view of Karatsu Castle. We are also glad that you were able to relax in our shared bath and lounge. We place great importance on providing clean rooms and providing free parking for the convenience of all our customers. Our team will do our best to provide better service in the future and we hope to have the opportunity to welcome you again.