Grand Rezen Hotel Karamay Urho Heyi

Grand Rezen Hotel Karamay Urho Heyi Reviews

Grand Rezen Hotel Karamay Urho Heyi

No.2-1 Tongxing Road, Urho District, Karamay, Xinjiang, ChinaSee Hotel Details
Grand Rezen Hotel Karamay Urho Heyi
Grand Rezen Hotel Karamay Urho HeyiGrand Rezen Hotel Karamay Urho HeyiGrand Rezen Hotel Karamay Urho Heyi
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Guest Reviews

8.6/10
731 review
Verified reviews
Location8.8
Amenities8.4
Service8.7
Cleanliness8.5
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All reviews(731)
Positive reviews(696)
Reviews with photos/video(283)
Large rooms(198)
Classy environment(111)
Friendly front desk staff(56)
Tasty food(27)
Garden view(18)
Close to scenic area(17)
Luxurious(12)
Great swimming pool(6)
Negative reviews(35)
Connie-wonder
Superior Garden-view Twin Room
Stayed in Jun 2024
Traveling with friends
7 review
7.5/10
Posted on Jul 23, 2024
rooms are spacious, but we were assigned to a block which the ground floor was under renovation and was rather dusty.
Response from Property: 尊敬的客人,您好!首先,衷心感謝您給予我們的反饋。對於此次給您分配的區域所出現的狀況,我們感到萬分抱歉。由於新疆特殊的地理環境,這裏的鹼性較大,導致牆皮受損,所以我們不得不進行翻新工作。但請您放心,目前這項工作已經全部完成。在未來,我們定會加強後續的管理和監督,從各個環節嚴格把控,確保此類情況不再出現。我們真誠地期待能夠再次為您服務,並且致力於為您打造更完美、更舒適的入住體驗。
ljt.123
Superior Garden-view Twin Room
Stayed in Mar 2025
Traveling with friends
11 review
10/10
Outstanding
Posted on Apr 27, 2025
The location of the hotel is very good, there are many delicious foods around, and it is also close to the scenic spot. This place is really wide. The hotel looks very large at a glance. The service is still very good. When you arrive here, there will be a special person to receive you, help you carry your luggage and lead you to the room. There is nothing to say about the luxury hotel. The facilities and equipment are particularly complete, and there are many leisure places. The hotel's catering is also very distinctive and tastes very good. The advantage of off-peak travel is that there are not too many people and it is very leisurely. This is a desert Gobi, and the room hygiene is still very clean. This must be praised. I will stay here next time.
Original TextTranslated by Google
Response from Property: Dear guests, Hello! Thank you very much for your stay and appreciation! We are glad to bring you a good time during your trip. Your praise is a great encouragement to the hotel and also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
Guest User
Superior Garden-view Twin Room
Stayed in Aug 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Sep 4, 2024
The room is very big and the stay is very comfortable. The hotel campus is also very large. It’s great to take a walk after a meal to refresh yourself. The hotel is only about five kilometers away from the Devil City Scenic Area. The fruits provided, the pears are very crisp and delicious, and you can’t eat them in the mainland. Yes, but the hotel's facilities are a bit simple. Fortunately, any questions are actively resolved. The beef noodles for breakfast are also very delicious, but the cuisine is a bit lacking. This place is okay.
Original TextTranslated by Google
Response from Property: Thank you for your review! We will continue to improve our facilities and enrich our breakfast cuisine. We look forward to your next visit and feel our progress.
21xingwujiang
Superior Garden-view Twin Room
Stayed in May 2024
Family
5 review
9.0/10
Great
Posted on Jun 17, 2024
A courtyard-style hotel with an ancient flavor. The room is large, the service is good, there is a special car to pick up the car, and the environment is very beautiful. However, the breakfast is too simple, not up to five-star standards, and there is not even a coffee. I hope it can be improved!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition of us; at the same time, the hotel attaches great importance to the problems and suggestions you have reported, and will strengthen the training of concierges and increase the number of concierges; the breakfast suggestions are very good, and have been fed back to Relevant departments and leaders will make rectifications; we sincerely apologize to you again. I hope your next journey will be smooth and safe.
Dae🦢
Superior Garden-view Twin Room
Stayed in Apr 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on May 28, 2024
Very satisfied with the stay experience, good greenery, beautiful scenery, very comfortable environment, good front desk service, quick check-in, complete room facilities, large space, good lighting, very comfortable bed, great breakfast, free parking lot, easy to travel Very convenient, highly recommended, very good!
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
Guest User
Superior Garden-view Twin Room
Stayed in Sep 2024
Family
43 review
9.5/10
Amazing
Posted on Oct 8, 2024
It is better to stay in standard rooms and double rooms in hotels. The room is so big that there is no need for a villa suite. The attitude of the service staff is very good. When I left, the waiter in the lobby gave me a cup of freshly ground coffee. Thanks
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝您的好評!標間和大床房確實能滿足很多客人的需求。我們很高興服務人員的態度能得到你的認可,大堂小哥的咖啡希望能為你的旅程畫上一個圓滿的句號。期待你的下次光臨!
Guest User
Superior Garden-view Twin Room
Stayed in Sep 2024
Family
6 review
7.0/10
Posted on Oct 6, 2024
The room is large, similar to a hotel converted into a training center. The facilities and hygiene are average. The staff proactively contacted us the day before arrival to inquire about the arrival time and service requirements, which was good. However, due to the large number of people staying during the National Day holiday, the breakfast area seemed rushed.
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝您的評價。我們很高興工作人員的主動聯繫能讓您滿意。對於設施衞生一般及早餐處因國慶人多而顯倉促的情況,我們深感抱歉,會努力改進。期待您下次光臨。
Guest User
Superior Garden-view Twin Room
Stayed in Sep 2024
Family
1 review
10/10
Outstanding
Posted on Oct 5, 2024
Special thanks to the service staff for their warm and thoughtful service. The child was not feeling well, but the service staff patiently and thoughtfully took care of the child!
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您對我們服務人員的認可和讚揚!看到孩子不舒服,我們的服務人員也很心疼,能夠為孩子提供耐心周到的照顧是我們應該做的。我們會繼續努力,保持這份熱情和周到,為每一位客人帶來更好的服務體驗。希望孩子早日康復,歡迎您下次再來。
Guest User
Elegant Villa Suite
Stayed in Sep 2024
Family
3 review
4.0/10
Posted on Oct 6, 2024
The room is relatively old and the facilities are not up to par. This may be due to the relatively small number of people in Wuerhe, but the service is still okay.
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝您的評價。很抱歉房間的老舊和設施問題給您帶來了不佳體驗。確實烏爾禾地區人流量相對較少,在設施更新上可能會有一些滯後,但我們會努力改進。很高興我們的服務能讓您滿意,期待您下次光臨見證我們的進步!
Anonymous User
Superior Garden-view Twin Room
Stayed in Aug 2024
Family
15 review
7.5/10
Posted on Oct 5, 2024
The hotel facilities are too old. The rooms have a peculiar smell. There is no welcome fruit plate for points redemption. The guest rooms and lobby are not in the same building. It is not very convenient to check in in another building.
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!您反映的異味問題我們加強房間通風除味工作,同時優化引導標識,提升您的入住體驗。關於積分兑換果盤,我們已確認果盤已提前為您放置在房間內。下次再次感謝您的反饋,我們以後會在配送果盤時一定不忘提醒客人,我們定會努力改進,期待您再次光臨。
Guest User
Superior Garden-view Twin Room
Stayed in Feb 2024
Traveling with friends
1 review
9.5/10
Amazing
Posted on Mar 22, 2024
The room is really spacious, but there is no teapot for making tea. I hope it can be equipped with one in the future. Even better! Lake Eric is really beautiful in winter! Release the film
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing to stay at [Wurhe Heli Cheng Huating Hotel] and sharing your stay experience with us. At the same time, thank you for your recognition of us. Very happy to know that you had a great time at our hotel. Thank you for your trust and love for our hotel. Bringing you unforgettable memories is what we are proud of. We sincerely look forward to your visit again.
Guest User
Superior Garden-view Twin Room
Stayed in May 2024
Family
6 review
8.0/10
Very Good
Posted on Jun 16, 2024
Room: The space is very large and the interior is beautiful. It is indeed the best hotel in Urho. The cleaning is also very neat, the bedding is comfortable and clean, and the air conditioning is powerful. Thumbs up to the cleaning lady. Service: The girl at the front desk is very attentive. She added WeChat to arrange the room in advance. Like 👍. The disadvantage is that there is no bellman. The battery car is only responsible for leading the way. The guy who drove the car said, "I don't carry luggage. There is an elevator anyway. You can carry it by yourself. I am alone." Where can I get busy?" Very speechless, I don't know if this is the hotel's rules or his own understanding. Meal: As the only hotel in Wuerhe that provides breakfast, there is nothing to be picky about. However, it is still recommended that the hotel pay more attention to the breakfast, and star hotels should add coffee options.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition of us; at the same time, the hotel attaches great importance to the problems and suggestions you have reported, and will strengthen the training of concierges and increase the number of concierges; the breakfast suggestions are very good, and have been fed back to Relevant departments and leaders will make rectifications; we sincerely apologize to you again. I hope your next journey will be smooth and safe.
Guest User
Superior Garden-view Twin Room
Stayed in Jun 2025
Family
6 review
10/10
Outstanding
Posted on Aug 1, 2025
特別點贊酒店員工的專業服務!前台辦理入住時熱情有禮,管家全程陪同至客房,耐心解答各種問題。還送了一份入住小禮物。房間打掃得非常乾淨,連角落都看不到灰塵,床墊軟硬適中助眠效果極佳。工作人員真誠友善的態度,讓整個住宿體驗格外舒心。
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Response from Property: 尊敬的賓客,感謝您選擇入住我們酒店並分享如此用心的好評!您的滿意是對我們服務最大的肯定,我們會繼續努力為您和每一位客人創造更舒適的入住體驗。期待下次再見,祝您旅途愉快!🌹”
Guest User
Deluxe Lake-view Twin Room
Stayed in Jun 2025
Family
5 review
10/10
Outstanding
Posted on Jul 31, 2025
房間隔音效果極佳,床墊軟硬適中,一覺睡到自然醒。浴室水壓充足,熱水來得很快,洗漱用品品質不錯。工作人員服務意識很強,從禮賓到客房服務都讓人滿意。酒店還配有健身房和泳池,設施維護得很好。
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Response from Property: 尊敬的客人,感謝您的好評與支持!我們非常高興您對入住體驗感到滿意。您的鼓勵將激勵我們不斷進步,期待下次為您提供更優質的服務!祝您旅途愉快 !
Guest User
Superior Garden-view Twin Room
Stayed in Jun 2025
Family
61 review
9.2/10
Great
Posted on Jul 25, 2025
經歷了布爾津白樺林酒店沒換床單的恐怖事件,到達酒店寬敞乾淨的房間,看到整齊乾淨剛換的床單真是太感動了!酒店雖然不新,但房間大,乾淨,服務也很好,去魔鬼城衹要十幾分鍾,停車也方便,值得推薦!
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Response from Property: 尊敬的客人,非常感謝您選擇我們酒店並給出超棒的評價!您提到的入住時贈送的精美點心和水果,還有酒店的環境、衞生等方面能得到您認可,我們倍感榮幸。我們一直致力於為家庭出遊的客人打造舒適的入住環境,後續也會持續提升服務品質,期待您再次入住,開啟新的美好旅程!