Yitel

Yitel Reviews

Yitel

No. 21-10 Bairui Square, Fengyuan Road, Karamay District, Karamay, Xinjiang, ChinaSee Hotel Details
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Guest Reviews

9.5/10
Outstanding
1158 review
Verified reviews
Location9.5
Amenities9.4
Service9.6
Cleanliness9.6
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All reviews(1158)
Positive reviews(1147)
Reviews with photos/video(169)
Delicious breakfast(175)
Friendly front desk staff(136)
Classy environment(99)
Large rooms(40)
Convenient parking(39)
Perfect for business trips(30)
Stayed multiple times(6)
Tasty coffee(6)
Negative reviews(9)
Supattana
2-bed Room
Stayed in May 2025
Traveling with friends
20 review
10/10
Outstanding
Posted on Jun 15, 2025
The room is nice and confortable. The breakfast line is good. No complain.
Response from Property: 【首旅如家和頤品牌】【衞生乾淨】【早餐豐富】尊敬的賓客您好:非常感謝您下榻和頤酒店-克拉瑪依石油總部店。感謝您的5分的點評哦!每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶。希望小頤會是您節假期裏最温馨獨特的那一個!和頤酒店-克拉瑪依石油總部店是首旅如家集團旗下和頤品牌,以精緻簡約時尚的裝修風格,酒店共有126間客房,5種房型供客人選擇。我們一直致力於和頤酒店行業服務口碑旗艦店,在此能夠得到您的肯定我們倍感榮幸。為打造讓客人100%放心使用所有物品,打破傳統清潔模式,酒店夥伴專人負責杯具消毒,每一個杯子都經過高温消毒。酒店客房內全部床品保證一客一換。不僅僅是客房服務員嚴格專業的清潔,且客房經理每日對清潔完畢的房間進行檢查,讓您體驗管家式查房服務,,早餐是中西結合的自助早餐有,60多餐點,分別有熱菜區、水果區、飲料區、麪包雜糧區、沙拉區、穀物區、咖啡、牛奶、粥、當地美食等等。我們期待您的再次回家!
Guest User
Queen Room
Stayed in Apr 2025
Solo traveler
2 review
10/10
Outstanding
Posted on May 24, 2025
The hotel environment is good. The front desk reception service is warm and thoughtful. I feel the taste of home in this hotel. The breakfast is rich and the service is meticulous. There are robots for delivery.
Original TextTranslated by Google
Response from Property: 【BTG Hotels Group Five-Star Service Hotel】【Rich Breakfast】【Robot Service】Dear guest: Hello, thank you very much for your meticulous and generous evaluation of our hotel! We are honored to bring you such a satisfactory stay experience. From the moment you step into the hotel, the cleanliness of the room and the welcome courtesy are just the beginning of our service, and the hotel team has always adhered to the concept of respecting tolerance and is committed to providing all-round and first-class services. Your recognition is the greatest compliment to us. When dealing with every need, we hope to be perfect. Whether it is the noise trouble in the middle of the night, the coordination of parking spaces, or the provision of emergency services, these seemingly trivial things are the key details of our service, and we strive to create comfort for our guests. We will continue to maintain this enthusiasm and focus, and continue to optimize and improve. We look forward to serving you again in the future and bringing you a more wonderful stay experience. Thank you again for your support and trust, and I wish you a happy life!
Gonggudaozhuangjia
Queen Room
Stayed in Apr 2025
Business traveler
2 review
10/10
Outstanding
Posted on May 14, 2025
The minority girls at the front desk were very welcoming. The service was good. The room was very nice. There were windows, it was clean and bright. There were many types of breakfast.
Original TextTranslated by Google
Response from Property: [Warm service] [Rich breakfast] [Elegant environment] Dear guests, thank you very much for staying at the Yitel Karamay Petroleum Headquarters. We are honored by your careful comments and sharing of your stay experience. Every city will always have a reason to miss it, every season has our unforgettable scenery, and every hotel has their sweet and warm memories. I hope Xiaoyi will be the warmest and unique one during your holidays! Yitel Hotel-Karamay Petroleum Headquarters is a Yitel brand under the BTG Home Inn Group. With a refined, simple and fashionable decoration style, the hotel has a total of 126 rooms and 5 room types for guests to choose from. We have been committed to the Yitel Hotel industry service reputation flagship store. In order to create a 100% assured use of all items by guests and break the traditional cleaning mode, the hotel partner is responsible for the disinfection of cups, and each cup is disinfected at high temperature. All bedding in the hotel rooms is guaranteed to be changed for each guest. It is not only the strict and professional cleaning of the room attendants, but also the responsibility for every VIP who chooses our hotel. The room manager checks the cleaned rooms every day, allowing each guest to experience the butler-style room inspection service. We look forward to your return home! I wish you happiness and joy!
Guest User
2-bed Room
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 5, 2025
Very good, the service is very enthusiastic. I was very happy to receive mineral water and throat tea. The midnight snack when I checked in was delicious.
Original TextTranslated by Google
Response from Property: [Mineral water upon departure] [Throat-soothing tea] Dear guests, hello: First of all, thank you very much for your recognition and evaluation of our service quality. We are honored to receive your affirmation here. As the flagship store of the industry service reputation of BTG Home Inns Group, Yitel Hotel-Karamay Petroleum Headquarters Branch has been committed to doing our best to provide you with the most considerate service. Yitel Hotel will serve you a cup of throat-soothing tea as soon as possible, and will prepare Nongfu mineral water for you when you check out, and will solve your problems at any time 24 hours a day. Whether you need your takeaway to be delivered to your room as quickly as possible, or help you print and copy some office materials for free, or when you are busy, you need the housekeeping sister to help you wash and dry your clothes, you can call the front desk at any time for any needs. We are your family and your friends, so please don't be shy. In such a big world, it is our greatest honor that you can choose Yitel Hotel. Our service concept is to have people in our eyes and love in our hearts. Hotel General Manager-Xia Xingyan
Woshichenguodongya
Queen Room
Stayed in Mar 2025
Business traveler
5 review
10/10
Outstanding
Posted on Apr 24, 2025
The front desk lady Rena Guli provided excellent service. The room was very clean. She was patient and attentive. She also provided midnight snacks when I checked in. The milk was specially heated. It really felt like home.
Original TextTranslated by Google
Response from Property: 【耐心細緻】【衞生乾淨】【夜宵小點】尊敬的賓客您好:非常感謝您下榻和頤酒店-克拉瑪依石油總部店。感謝您的5分的點評哦!每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶。希望小頤會是您節假期裏最温馨獨特的那一個!和頤酒店-克拉瑪依石油總部店是首旅如家集團旗下和頤品牌,以精緻簡約時尚的裝修風格,酒店共有126間客房,5種房型供客人選擇。我們一直致力於和頤酒店行業服務口碑旗艦店,在此能夠得到您的肯定我們倍感榮幸。為打造讓客人100%放心使用所有物品,打破傳統清潔模式,酒店夥伴專人負責杯具消毒,每一個杯子都經過高温消毒。酒店客房內全部床品保證一客一換。不僅僅是客房服務員嚴格專業的清潔,且客房經理每日對清潔完畢的房間進行檢查,讓您體驗管家式查房服務,,早餐是中西結合的自助早餐有60多餐點,分別有熱菜區、水果區、飲料區、麪包雜糧區、沙拉區、穀物區、咖啡、牛奶、粥、當地美食等等。我們期待您的再次回家!
Guest User
Business Queen Room
Stayed in Mar 2025
Business traveler
2 review
10/10
Outstanding
Posted on Apr 19, 2025
I just checked in and was really amazed by this hotel. The warm service and smiling reception from the front desk girl as soon as I entered the door were really the best in the hotels I have stayed in. The midnight snacks were delivered that night and they were delicious. The milk was delicious and it would be inappropriate not to praise it. I must give it a five-star rating. The breakfast was also delicious and varied. The room was large. There was also self-service tea in the lobby, as well as local specialty preserved fruits. The hygiene was also very good.
Original TextTranslated by Google
Response from Property: [Midnight Snack Bar] [Self-service Tea] [Special Preserved Fruits] Dear guest, hello! Thank you very much for your enthusiastic affirmation and five-star praise for the hotel. Your satisfaction is our greatest motivation. The enthusiastic service of our front desk colleagues, the delicious midnight snacks and breakfast, the spacious and comfortable rooms, and the clean and tidy sanitary environment are all the high-quality experiences we are committed to providing to every guest. Thank you especially for mentioning the four-season tea and local specialty preserved fruits in our lobby. These are all carefully prepared by us, hoping to make guests feel the warmth of home and local characteristics. I look forward to serving you again and wish you a happy life! Hotel General Manager-Xia Xingyan
Guest User
2-bed Room
Stayed in Mar 2025
Business traveler
2 review
10/10
Outstanding
Posted on Apr 17, 2025
This stay was a great experience. The front desk clerk and the housekeepers were very enthusiastic. I checked in very late, but seeing the enthusiastic service of the front desk girl made all the fatigue of the day disappear. In less than ten minutes, I received the midnight snacks carefully prepared for us. I was very happy. I slept very well at night. When I checked out, I was given throat-soothing tea and my mother was given warm sun tea. The environment is very good and parking is very convenient.
Original TextTranslated by Google
Response from Property: 【Midnight snacks】【Warm service】【Free parking】Dear guests: "First of all, thank you very much for your recognition and evaluation of our hygiene quality. We have been committed to the Yitel Hotel industry service reputation flagship store, and we are honored to receive your affirmation here. In order to create a 100% assured use of all items by guests and break the traditional cleaning mode, the hotel partners are responsible for the disinfection of cups, and each cup is disinfected at high temperature. All bedding in the hotel rooms is guaranteed to be changed for each guest. It is not only the strict and professional cleaning of the room attendants, but also the responsibility for every guest who chooses to stay in our hotel. Your happy stay is the biggest motivation for us, and the room manager checks the cleaned rooms every day, allowing you to experience the butler-style room inspection service. The breakfast is a combination of Chinese and Western buffet breakfast with more than 60 meals, including hot food area, fruit area, beverage area, bread and grain area, salad area, cereal area, coffee, milk, porridge, local food, etc. We look forward to your return home! I wish you all the best! Happy every day!
Baron.Xj
2-bed Room
Stayed in Mar 2025
Business traveler
3 review
10/10
Outstanding
Posted on Apr 16, 2025
It was my first time staying at this hotel and I was very satisfied. I arrived very late and the lobby manager sent us two rooms midnight snacks and milk. I slept very comfortably. The room was large and warm. When I checked out, the front desk lady also gave me three packs of throat tea. I was very happy to stay at this hotel. Parking is very convenient around it and the environment is very good.
Original TextTranslated by Google
Response from Property: [Midnight snack milk] [Throat tea] [Free parking] Dear guests, welcome to stay at Heyi Hotel Karamay Petroleum Headquarters. Thank you very much for your 5-point review! Every city always has a reason to miss it, every season has our unforgettable scenery, and every hotel has their sweet and warm memories. I hope Xiaoyi will be the warmest and unique one during your holidays! Heyi Hotel-Karamay Petroleum Headquarters is a Heyi brand under the BTG Home Inn Group. With a refined, simple and fashionable decoration style, the hotel has a total of 126 rooms and 5 room types for guests to choose from. We have been committed to the Heyi Hotel industry service reputation flagship store, and we are honored to be recognized by you here. In order to create a 100% safe use of all items for guests and break the traditional cleaning mode, hotel partners are responsible for the disinfection of cups, and each cup is disinfected at high temperature. All bedding in the hotel rooms is guaranteed to be changed for each guest. Not only does the room attendant clean strictly and professionally, but the room manager also checks the cleaned rooms every day, allowing you to experience the housekeeper-style room inspection service. The breakfast is a combination of Chinese and Western buffet breakfast with more than 60 meals, including hot food area, fruit area, beverage area, bread and grain area, salad area, cereal area, coffee, milk, porridge, local food, etc. We look forward to seeing you back home again! I wish you happiness!
Guest User
2-bed Room
Stayed in Mar 2025
Business traveler
17 review
10/10
Outstanding
Posted on Apr 16, 2025
The room is clean and sanitary, the transportation is convenient, the breakfast is rich in variety, which is quite good. The front desk service attitude is also very good! They also gave me throat-soothing tea when I checked out.
Original TextTranslated by Google
Response from Property: 【Throat Soothing Tea】【Clean and Hygienic】Dear guest, hello; thank you very much for giving such a comprehensive praise to our hotel! The clean and hygienic rooms, convenient transportation, and rich breakfast variety are all advantages we have been working hard to maintain. In particular, you mentioned that the front desk service attitude is very good, and they also thoughtfully sent you throat soothing tea when you check out. This is the concrete embodiment of our commitment to providing warm and thoughtful service. Your satisfaction is the greatest recognition of our work and the driving force for our progress. We will continue to work hard to continuously improve the quality of service so that every guest can feel at home. I look forward to having the opportunity to serve you next time, and I hope you have a happy life and everything goes well! Hotel General Manager-Xia Xingyan
Guest User
Business Queen Room
Stayed in Mar 2025
Business traveler
1 review
10/10
Outstanding
Posted on Apr 14, 2025
The hotel staff is very friendly. The environment is good. The breakfast is rich. They also gave me throat-soothing tea. I like it very much.
Original TextTranslated by Google
Response from Property: 【BTG Hotels Group Five-Star Service Hotel】【Rich Breakfast】【Throat Soothing Tea】Dear guests: "First of all, thank you very much for your recognition and evaluation of our hygiene quality. We have been committed to the Yitel Hotel Industry Service Reputation Flagship Store, and we are honored to receive your affirmation here. In order to create a 100% assured use of all items by guests and break the traditional cleaning mode, the hotel partners are responsible for the disinfection of cups, and each cup is sterilized at high temperature. All bedding in the hotel rooms is guaranteed to be changed for each guest. Not only is the room attendant strictly and professionally cleaned, but the room manager also checks the cleaned rooms every day, allowing you to experience the butler-style room inspection service. Breakfast is a combination of Chinese and Western buffet breakfast with more than 60 meals, including hot food area, fruit area, beverage area, bread and grain area, salad area, cereal area, coffee, milk, porridge, local food, etc. We look forward to your return home! I wish you all the best! Happy every day!
Guest User
2-bed Room
Stayed in Mar 2025
Business traveler
1 review
10/10
Outstanding
Posted on Apr 13, 2025
As soon as you enter the door, you can feel the warm service of the front desk girl. It's great. The environment is beautiful and parking is very convenient. Every time you enter and exit, you see the waiter actively greet you and feel warm in your heart. The room is large and spacious. When you check out, you are given a bag of throat tea. I am very satisfied
Original TextTranslated by Google
Response from Property: 【Throat Soothing Tea】【Warm Service】【Free Parking】Dear guests, hello! Sincerely thank you for visiting Xiaoyi and supporting and recognizing the hotel. Your satisfaction is the biggest driving force for our progress. Our hotel is a mid-to-high-end hotel under BTG Home Inn. With exquisite, simple and fashionable decoration style, the hotel has a total of 126 rooms and 5 room types for guests to choose from. The address is No. 21-10, Bairui Plaza, Fengyuan Road, Karamay District. There are various restaurants and supermarkets around the hotel, oil field company buildings, oil buildings, science and technology museums, Yongsheng Department Store Shopping Building, and only one kilometer away from Dayoupao. I am grateful to meet you. I hope you will accompany me all the way on the road of growth~ We will continue to provide you with better services and accommodation environment. Finally, I wish you a smooth work and a happy life!
Guest User
Business Queen Room
Stayed in Mar 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Apr 12, 2025
The room was pretty good. The hotel also gave us a late check-out and gave us throat-soothing tea. It was great. I also gave us two bottles of water to drink on the way.
Original TextTranslated by Google
Response from Property: 【Throat Soothing Tea】【Cleanliness】【Late Check-out】Thank you very much for choosing to stay at Yitel Hotel, and thank you for taking the time to share your stay experience! It is our honor to add a touch of comfort and warmth to your journey. The cleanliness and warmth of the room are our basic pursuit of service, and the details such as late check-out and throat soothing tea are our hope to make you feel "little happiness on the journey". We are very pleased to know that these services can relieve your fatigue! In the future, we will continue to optimize our services and look forward to offering you more surprises and thoughtful experiences when we meet next time. Thank you again for your recognition! All partners of Yitel Hotel look forward to your visit again, and wish you a smooth journey and a happy life! Hotel General Manager-Xia Xingyan.
Guest User
Business Queen Room
Stayed in Mar 2025
Business traveler
1 review
10/10
Outstanding
Posted on Apr 10, 2025
The hotel environment is very clean and hygienic! The front desk staff is very gentle and patient, the breakfast is rich and varied, and the price-performance ratio is high. Parking around the hotel is very convenient and free. Overall, it is a very comfortable stay. Very good!
Original TextTranslated by Google
Response from Property: [Clean rooms] [Free parking] [Five-star service hotel of BTG Hotels Group] Dear guests: Thank you very much for staying at Heyi Hotel-Karamay Petroleum Headquarters and giving us a 5-point review! Every city always has a reason to miss it, every season has its unforgettable scenery, and every hotel has its sweet and warm memories. I hope Xiaoyi will be the warmest and unique one during your holidays! Heyi Hotel-Karamay Petroleum Headquarters is a Heyi brand under BTG Home Inns Group. With a refined, simple and fashionable decoration style, the hotel has a total of 126 rooms and 5 room types for guests to choose from. We have been committed to the Heyi Hotel industry service reputation flagship store, and we are honored to be recognized by you here. In order to create a 100% safe use of all items for guests and break the traditional cleaning mode, hotel partners are responsible for the disinfection of cups, and each cup is disinfected at high temperature. All bedding in the hotel rooms is guaranteed to be changed for each guest. Not only does the room attendant clean strictly and professionally, but the room manager also checks the cleaned rooms every day, allowing you to experience the housekeeper-style room inspection service. The breakfast is a combination of Chinese and Western buffet breakfast with more than 60 dishes, including hot food area, fruit area, beverage area, bread and grain area, salad area, cereal area, coffee, milk, porridge, local food, etc. We look forward to seeing you back home again! Hotel General Manager-Xia Xingyan
Oliver Xia
Business Queen Room
Stayed in Feb 2025
Business traveler
66 review
10/10
Outstanding
Posted on Mar 18, 2025
I booked this hotel casually but didn't expect it to be so good. The environment is good. The service is really first-rate. It is clean and hygienic. The welcome fruit is delicious. They also gave me a throat tea. I am very satisfied.
Original TextTranslated by Google
Response from Property: [Clean and hygienic] [Five-star service hotel of BTG Hotels Group] [Welcome fruit] Dear guests, hello: "First of all, thank you very much for your recognition and evaluation of our hygienic quality. We have been committed to the flagship store of the Yitel Hotel industry service reputation. We are honored to receive your affirmation here. In order to create a 100% assured use of all items by guests and break the traditional cleaning mode, the hotel partners are responsible for the disinfection of cups, and each cup is disinfected at high temperature. All bedding in the hotel rooms is guaranteed to be changed for each guest. Not only is the room attendant strictly and professionally clean, but the room manager also checks the cleaned rooms every day, allowing you to experience the butler-style room inspection service. Breakfast is a combination of Chinese and Western buffet breakfast with more than 60 meals, including hot food area, fruit area, beverage area, bread and grain area, salad area, cereal area, coffee, milk, porridge, local food, etc. We look forward to your return home! I wish you happiness! Hotel General Manager-Xia Xingyan
Guest User
Queen Room
Stayed in Feb 2025
Business traveler
20 review
10/10
Outstanding
Posted on Mar 16, 2025
The staff has a very good service attitude, they are polite and courteous, there is nothing wrong with it, I give it five stars, the environment is very good, the breakfast is delicious, the welcome fruit is fresh, the warm sun tea sent is warm in my heart, very considerate, I will choose this hotel next time
Original TextTranslated by Google
Response from Property: [Five-star service hotel of BTG Hotels Group] [Delicious breakfast] [Welcome fruit] Dear guests, hello! Thank you for your support and encouragement to Karamay Heyizhishang Hotel. It has always been the purpose of our hotel to create a clean and comfortable stay environment for guests. The hotel is a mid-to-high-end hotel under BTG Home Inn, located at No. 21-10, Bairui Plaza, Fengyuan Road, Karamay. There are various restaurants and supermarkets around the hotel. There is a science and technology museum and Yongsheng Department Store 1.5 kilometers away, and it is one kilometer away from Dayoupao. The breakfast is a combination of Chinese and Western buffet breakfast with more than 60 meals, including hot food area, fruit area, beverage area, bread and grain area, salad area, cereal area, coffee, milk, porridge, local food, etc. Your recognition of this stay is our driving force! We will continue to work hard to do better and look forward to your visit again! I wish you a happy life! Good luck at work!