Wyndham Kaili Downtown Reviews

Big rooms, nice breakfast. Reception staff got much more friendly after Ive been talking to her for a while.

great service and location. Friendly staff

Nice hotel

The hotel lobby is grand, elegant and has a good temperament. The lady at the front desk is very enthusiastic and has a good attitude. My friend smokes and has no lighter, so she took the initiative to lend it to us. When we went to eat and asked her for the place, she also wrote it down for us. It was really nice👍Then the room is large, spacious and comfortable, and the bathroom is also very clean and tidy. It was a very good experience!

Facilities: relatively new, no musty smell Hygiene: very good, can stay at ease Environment: good location, very convenient to go to Xiuli Tao Market and go out to find food Service: satisfactory, Xiao Yang at the front desk was warm and generous, upgraded our room, and we were also satisfied with the nearby food he introduced, which is worthy of praise👍 High cost performance, worth recommending! !

The front desk lady surnamed Fan had a very good service attitude and sent a fruit plate. There was a small episode but the room type was upgraded for free. The problem was solved immediately. It was a great experience. The breakfast was also good with a rich variety. The hotel is convenient to go anywhere.

Check-in was late, but the hotel service was super good and satisfactory. Brother Yang and Sister Fan sent fruit to the room attentively. It was a great experience. If there is a next time, I will choose to patronize it again.

Clean and sanitary, good service attitude of front desk staff, rich breakfast, convenient transportation.

It was my first time staying at the hotel. The front desk customer service lady Fan was warm and friendly. I checked in very late at the hotel, and the front desk also upgraded the room type for free. The room exceeded my expectations. The room was clean and tidy, the mattress was very comfortable, and the room was large, which made the first stop of this trip very comfortable. I will choose to stay again next time I come to Kaili.

When checking in, Ms. Fan at the front desk had a very good attitude and service. She helped arrange the check-in and took the initiative to help coordinate a room on the same floor as a friend. In the end, she helped upgrade the room. Manager Xiao Yang in the lobby enthusiastically helped to send it upstairs and gave fruit as a gift.

The service provided by Xiao Zhou at the front desk is very good. The room is large and clean. The room service is very good. It is the first choice for business trips. I will choose this hotel next time I stay. The breakfast is also very good, with a variety of breakfasts. The room is very clean and comfortable! ! The breakfast is also delicious! !

After staying in hotels for so many years, this is the first time I have seen no hot water for 36 hours. It is funny that there was no hot water for a day and a half after staying for three days and two nights. On the first night of check-in, I received a call from the lobby (the phone was noisy) and was told that there would be no hot water supply the next morning. I gladly accepted it because I was going out for a day and would not stay in the hotel, so it didn't matter. But when I came back in the afternoon, I found that there was still no hot water. I continued to call to communicate (the noise was still not fixed) and was told that it would not be available until noon the next day. By then, I had checked out, so it didn't have to stink for so long? The solution we got was to go to the front desk to find the staff to take us to the SPA on the eighth floor to take a bath... That's fine, but can't we take the initiative to contact the guests and tell them the truth? It is said that the scale should be cleaned regularly every month, so I deserve to be the guest without hot water? The facilities and services are really not good. So I took my change of clothes and wore slippers to the elevator to the lobby on the first floor to find the front desk and then went to the SPA area on the eighth floor to take a bath. There was no door lock, and I had to take a bath... Oh, it was really frustrating. The most amazing thing is that after tossing and turning, I returned to the room at around 11 o'clock in the evening. Suddenly, someone rang the doorbell. The cleaning lady came to tell us that the hotel had no hot water. I really want to say that the person was very nice and chose a very good time. Did the hotel not conduct training? By the way, there was no air conditioning for three days. I slept with the window open and woke up in the middle of the night because of the heat... 1 point for the gym. The gym has complete equipment. Even if I am tired after going out, I still want to go there to lift weights. If it doesn't secrete dopamine endorphins, I am afraid I will directly complain to the hotel.

The business travel experience is perfect! The conference room is well-equipped, the front desk staff Xiao Lu is enthusiastic and helps print documents quickly, there is also an office area in the room, and there are healthy salad options for breakfast. I love the details!

The best choice for business trips! The room is clean and tidy, the bedding is comfortable, the bathroom is spotless, and there are freshly cooked wontons for breakfast. Xiao Yue at the front desk is very efficient, and it is highly praised!