Wyndham Garden Jacksonville Reviews

We’ve stayed at this hotel several times as a midway stop traveling back home from FL. We never really had any issues until this last stay. Our hotel room had two full size beds. As I was getting ready to go to sleep in one of the beds, I smelled the scent of urine. I thought I was going crazy but when I moved the pillows I definitely smelled urine coming from the bed. I had to share the other bed with my kid. What I couldn’t understand is how housekeeping made the bed up without realizing the mattress smelled of urine. Or, housekeeping did smell the urine and did not bother to do anything about it. This is something you would notify management about and throw away the mattress. I did notify the front desk about this. I always enjoyed staying at this hotel but after the urine filled bed and other guests being loud in the hallway at 2 o’clock in morning, I definitely will not be staying at this hotel again.

We took the trip to go Jacksonville down town and stayed a night in this hotel which is only 15 mins drive. There is nothing to complain about the hotel. Spacious entrance lobby. Environment is quiet and peaceful. There is a restaurant where we have fish fillets in the evening which are soft and tasty. Cheesecake is also good.

The front desk staff, Tabitha and Madison were very helpful with checking in and resolving a maintenance issue the night we checked in. This was our second time at this location. We will probably stay here again for any future trips to Florida.

Not bad, no sound insulation

The deposit was too much and I asked customer service for several days to get it back. Too bad. The environment is average and feels very old.

Good location and service